Position:Training Officer

Term:Fixed term

Location:Edinburgh

Responsible to:Annabelle Ridley

Line manager responsibility:None

Budget responsibility:No

Date:30 August 2017

Main Purpose of Job:

To work with the rest of the training team to provide a variety of learning opportunities and materials to support Citizens Advice Bureaux to meet CAS and external quality standards for advice work.

Key Responsibilities:

  • Develop, review and maintain training materials in a variety of formats to support bureaux to deliver the Adviser Training Programme; ongoing adviser training and training for other advice-related roles, ensuring all these resources meet required quality standards.
  • Provide guidance and support for bureau tutors and managers to contribute to the continuous improvement of training practice within the service.
  • Develop and/or deliver face-to-face courses for ongoing and specialist adviser training and to update bureaux on major new legislation, policy and systems that impact on advice work.
  • Provide data to management for reporting purposes.

The above job description is not exhaustive and is clarified to include broad duties inherent in the post. Evaluation and development of this post may, in time, indicate a need to revise duties herein.

Authorities and Limitations
  1. Exercise professional judgement within the overall framework of learning and development and quality of advice standards.
  2. Manage and prioritise workload and calendar in conjunction with colleagues
  3. If priorities unclear, refer to manager

Problem Solving
  1. Analyse and identify training needs of advisers with reference to adviser competencies
  2. Creative approach to problem solving
  3. Contribute to identification of most effective approach to meet identified training needs, taking into account resources and timescales, with guidance / authorisation from manager
  4. Contribute to identification and development of most appropriate design of training materials including depth and extent of content required
  5. Interpret information from a variety of authoritative sources, including primary legislation, in order to make the information in training materials accessible to advisers with different levels of knowledge and experience
  6. Outcome of actions normally apparent in weeks to months

Person Specification:

Knowledge, Skills and Experience
Essential:
  1. Experience of advice work
  2. Knowledge of advice work topics including welfare benefits
  3. Experience of training provision: needs analysis, design, delivery, presentations, group work facilitation and evaluation
  4. Good level of IT literacy (MS Office)
  5. Experience of working on own initiative and managing own workload
  6. Experience of working as part of an effective team
Desirable:
  1. Experience of working within the voluntary sector, either paid or unpaid

Additional Requirements
  1. Ability to research and write learning materials, based on a variety of sources including primary legislation, and make them clear and comprehensible to people with various levels of experience
  2. Ability to travel throughout Scotland and occasionally the rest of the UK (overnight stays may be required), approximately six to eight times a year