Position Title: Team LeaderProgram: Disability Residential ServicesReports to: Coordinator, Disability Residential Services

Organisational Context

Wesley Mission Victoria (WMV) is a practical expression of the Uniting Church’s commitment to social justice.WMV cares about people who experience loneliness, disadvantage, vulnerability, isolation and disability.Through a range of programs and services, we respond to people’s diverse needs and empower them to lead full lives as equal members of our community.WMV also helps to address the structures in our society that contribute to disadvantage through our policy, research and advocacy work.

Our Vision:A community where all people can participate with dignity and hope.

Our Purpose: We support people experiencing disadvantage and vulnerability to improve their life outcomes. We advocate for a more just society.

Our Values:

  • Hope is the promise of a better future for every person in a fairer world
  • Compassion is seeking to understand the experience of others, standing alongside and being moved to respond
  • Justice is the right of all people to be treated with respect and fairness in an equitable society

Wesley Mission Victoria is committed to child safety across our organisation

Job Purpose / This position is responsible for leading and supporting a team of Disability Support Workers as well as having a responsibility for 3-4 Disability Residential Houses.

Key Responsibilities

/

Key Knowledge/Experience

Leadership/Teamwork

  • Lead, develop and support a team of Disability Support Workers who manage the provision of support services to customers - create a client focused team.
  • Deliver high quality customer services through staff that meet all relevant team performance and outcome indicators, relevant internal and external standards, are aligned to Wesley policies and procedures and result in excellent client outcomes.
  • Plan and schedule own work and allocated residential houses work independently. Monitor progress against work plans and required outcomes and take appropriate corrective action.
  • Undertake service liaison/ communication with team members in a variety of complex customer problem resolutions. Recommend alternatives and organises resultant actions.
  • Manages team dynamics, supports productive working relationships and work-life balance
Coaching and Supervision
  • Drive the formal leadership, learning and coaching of teammembers.
  • Provide ongoing supervision, coaching, support and constructive feedback to address individual and team capability gaps and grow potential
  • Assist in prioritising the work of others. Promotes and models sharing of knowledge and information.
  • Assess the effectiveness of team members and participates in organising the allocation of staff.

Continuous Improvement

  • Identify opportunities for improvement to services provided and recommend changes to procedures and standards that impact beyond own team
  • Takesaction to promote or implement new ideas and encourages others to do so
  • Work with the Coordinator to implement innovation and continuous improvement in service delivery

Building Relationships

  • Undertake service liaison/ communication with customers and families/carers in a variety of complex problem resolutions
  • Understand relevant stakeholder relationships and the importance of these to the organisation. Assists with building and maintaining professional positive stakeholder relationships
  • Develop and maintain appropriate effective relationships with key stakeholders including clients, families, peak bodies, community service organisations, relevant professionals and government officials
  • Ensures team members build knowledge and strong working relationships with community groups, service providers and other agencies.

Reporting, Documentation & Administration

  • Responsible for all reporting with respect to Carelink and Riskman
  • Responsible for monthly reports

Governance and Compliance

  • Promote a positive safety culture by contributing to health and safety consultation and communication, and through active participation in the reporting of and responding to hazards, incidents and near misses.
  • Take reasonable care for your own health and safety, and for the health and safety of others.
  • Cooperate with the WMV by adhering to the organisations various policies, procedures, work practices and standard operating procedures.
  • Inform your Manager of any issues which may impact your ability to safely perform your role.
  • Ensure compliance with WMV policies and procedures, accreditation and program standards and relevant legislation
  • Ensures compliance with Wesley’s Quality and Risk Framework
  • Ensures all duty of care and safety requirements are adhered to in respect to personal care and related support, including the administration of medications
  • Ensures adherence to reporting, documentation and business administration requirements. Ensures procedures are adhered to and appropriate documentation is maintained.
/
  • Significant knowledge of human rights based approaches to supporting a person with a disability, and the individual and community context of disability.
  • Active understanding of Positive Behavioural Support framework and its use in a disability setting
  • Ensures person-centred approaches to identifying goals and aspirations for people with disabilities are understood and incorporated into plan implementation and service offerings/supports
  • A significant knowledge of human rights based approaches in the disability sector and the individual and community identity and context
  • Ensures people with disabilities (customers) are appropriately supported in the areas of life learning, participation, employment and community inclusion; ensures goals and aspirations are met through effective individual plan implementation and support processes.
  • Understanding of outcome frameworks, need to establish goals and monitor outcomes.
  • Comprehensive working knowledge of relevant community networks and relevant external services
  • Has comprehensive knowledge of supports and services available internally and externally
  • Practical working knowledge of IT systems (Risk Management, Customer Management, Financial Management) that are used in a residential environment
  • Knowledge of relevant policies, procedures, standards and legislation

Personal Attributes

Delivers Results

  • Focused on optimal client outcomes
  • Client focussed.
  • Achieves results through their team
  • Works with others to achieve success
  • Utilises professional expertise
  • Proactive approach to problem solving
  • Measures own success against performance criteria not imposed by others

Managing Relationships

  • Works well with others
  • Effective coaching of others and self
  • Works well within a team environment

Develops Capability

  • Develops themselves and others
  • Promotes creativity and technical learning-
  • Gives frequent and constructive feedback and displays personal commitment to developing others
  • Gives individually tailored suggestions for improvement–related Capabilities

Dimensions

Budget:

CAPEX:
OPEX: Small OPEX budget: petty cash, etc.
FTE’s:
Number of Direct Reports: up to 18
Total number of FTE Employees:
Organisational Reporting Hierarchy
CEO
GM Services
Group Manager Disability & Aged Care
Manager, Disability Residential Services
Coordinator, Disability Residential Services
Team Leader, Disability Residential Services
Disability Support Worker

Education/Experience

Education/Qualifications
Certificate IV in Disability and Diploma of Leadership and Management or equivalent experience
Experience
5 years’ experience in a disability environment, preferably in a residential setting
Leadership Experience

At least one year as a supervisor/team Leader, preferably in a Residential setting

Other Requirements
  • A current Victorian Driver’s License
  • A satisfactorypolice records check is a condition of this position and repeated every three (3) years
  • A satisfactory international police check, where relevant, is a condition of this position
  • A satisfactory Working with Children Check is a condition of this position and repeated every five (5) years
  • Entitlement to work in Australia
  • This Position will be part of an afterhours on–call roster
  • This position will be required to work one weekend day per fortnight

Note: / This position description is subject to review and may change in accordance with the needs of Wesley Mission Victoria, its operations, and its clients and customers.

Page 1 of 3