Position:Team Leader Partnerships and Programmes

Children’s WorkerNo

Location:National Office

Business Unit:Community, Partnerships and Programmes

Group:Service Delivery

Reporting to:Manager Partnerships and Programmes

Issue Date:April 2018

Delegated Authority:Human Resources/Financial

Staff Responsibility:Yes

Our Role

The Ministry of Social Development (MSD) is the lead agency for the social sector. We help the Government to set priorities across the sector, co-ordinate the actions of other social sector agencies and track changes in the social wellbeing of New Zealanders.

The Ministry provides policy advice, and delivers social services and assistance to young people, working age people, older people, and families, whānau and communities. We work directly with New Zealanders of all ages to improve their social wellbeing.

We serve over a million people, working out of more than 250 centres around the country. It is likely that every New Zealander will come into contact with the Ministry at some point in their life.

Our work, together with our social sector partners, is essential to achieving a sustainable and prosperous future, where all New Zealanders are able to take responsibility for themselves, be successful in their lives and participate in their communities.

Our Purpose

We help New Zealanders to help themselves to be safe, strong and independent.

Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake.

Our Principles

MSD people: All own what we all do | Take responsibility for what we do | Understand our role in the big picture, who can help us and who we can help | Navigate through ambiguity and the opportunity it brings to create better ways of doing things | Act with integrity, courage and transparency | Celebrate our achievements and those of our clients.

PositionDescriptionApprovedBy:

______
Deputy Chief Executive,Service Delivery
Date: ……/……/……
Group
We work together to make a difference for New Zealanders. Whether that’s helping someone get sorted financially so they can study, supporting someone into work, ensuring support is there for someone who can’t work, helping one of our seniors by granting their entitlement to New Zealand Superannuation, or giving New Zealanders confidence that the system they fund is being used by people in genuine need.
We do this through five key groups: Client Experience and Service Design, Client Service Delivery, Client Service Support, Community Partnerships & Programmes, and Strategy & Change. Whatever part of Service Delivery we work in, we have a role in delivering services and making a difference for more than a million clients.
Business Unit
Community, Partnerships and Programmes is responsible for strategic partnerships; community, employment and population based programmes and the service management of contracted services including family and sexual violence. This group is about connecting and collaborating to build effective partnerships that achieve better outcomes for those individuals, whānau and communities who most need our support.
Purpose of the Position
TheTeam Leader Partnerships and Programmes is responsible for the management and leadership of a group of people that provide advisory and administration support to external interest groups and key programmes for Service Delivery.
Working closely with the Manager Partnerships and Programmes, this role will:
  • provide day to day support, coaching and management to the team
  • focus on key relationships with client interest groups, government agencies and community partners
  • maintain oversight ofkey operational programmes; and
  • provide strategic leadership for new programme initiatives and relationships for Service Delivery.

Working Relationships

Internal:

  • Manager Partnerships and Programmes
  • Community, Partnerships and Programmes team
  • Service Delivery National Office teams
  • Regional Directors, Regional Commissioners and their teams
  • MSD managers and staff

External:

  • Ministers, Associate Ministers and Minister’s Offices
  • Central Agencies and Key Government departments
  • Local Government Agencies
  • Non-Government Agencies
  • Community Stakeholders

Key Accountabilities

Key Result Area / Accountabilities
Programme Leadership and Management /
  • Contribute to establishing governance, monitoring and reporting processes to ensure programme progress is on track to deliver.
  • Provide quality assurance of key deliverables to ensure alignment and compliance with approved standards and guidelines.
  • Prepare and presenting consolidated reporting to relevant audiences within the timeframes agreed or specified.
  • Promoting good communication on progress both internally and externally.
  • Support an annual schedule of external programmes within Partnerships and Programmes to ensure targets are achieved in accordance with national and regional standards.
  • Comply with business plans and targets for service delivery within budget and timeframe.
  • Produce and interpret information required to meet regular and ad hoc reporting requirements.
  • Provide regular reports on the performance of programmes identifying any risks with the delivery of the programme and recommend changes or escalate where appropriate.

Relationship Management /
  • Support the development of effective working relationships with relevant external agencies (public and private sector), contract providers, and community and stakeholder groups.
  • Persuade, influence and negotiate key internal and external stakeholders taking a partnership approach to achieve outcomes consistent with national and regional plans.
  • Contribute to the work of and support the Partnerships and Programmes and other senior managers to develop strategies for managing relationships and contracts with partners in the community.
  • Develop and build strong working relationships with managers, team leaders, and staff in other groups and services.
  • Build and maintain highly effective networks of influence with key internal and external stakeholders which assist in the effective management and oversight of Service Delivery Programmes.

Ministerial Servicing /
  • Support and work with the Partnerships and Programmes team to prepare and draft ministerial correspondence, submissions, cabinet papers, OIA requests, briefing and speech notes, parliamentary questions, and official information requests.
  • Provide quality assurance in reponse to any information provided.

People Management /
  • Is a culture champion that supports and models the Ministry’s commitment to culture change.
  • Management and co-ordination of day-to-day team activities.
  • Fostering a team environment.
  • Coaching and developing staff to provide them with the opportunities to reach their potential within the ministry.
  • Determining performance measures.
  • Evaluating staff performance against these measures and providing coaching on a regular basis.

Health, Safety and Security /
  • Understand and implement your manager accountabilities.
  • Ensure health, safety and security policies and procedures are understood, followed, implemented by all employees.

Technical/Professional Knowledge and Experience
  • Proven staff management responsibilities
  • Proven experience in managing the implementation of projects and programmes, managing risks and business analysis
  • Understanding and experience with machinery of government processes, systems and tools
  • An ability to set priorities and to achieve deadlines and project and programme outputs
  • Excellent interpersonal skills, with the ability to communicate effectively (both written and verbal), at all levels across government and public and private sector
  • A proven record in establishing, building and maintaining effective and cohesive working relationships.
Attributes/Success Factors
  • Good leadership skills
  • Effective communication and organisational skills
  • Flexible, adaptable and pragmatic
  • Action oriented, proactive and solutions focussed
  • Committed to best practice customer service delivery
  • Exercises sound judgement and political sensitivity
  • Outstanding relationship management and problem solving skills
Other Requirements
  • Willing to travel to fulfil job requirements
  • Holds current drivers licence and is prepared to drive the Ministry’s vehicles if required

Team Manager Partnerships and Programmes / 1