POSITION TITLE: / Home and Community Care
Community Aged Care Packages - Case Manager
POSITION NO: / 000290
DIVISION: / City Communities
DEPARTMENT: / Aged Services and Public Health
SECTION: / Intake and Complex Care
STATUS: / Permanent Part Time (0.5EFT)
CLASSIFICATION: / Band 6
OCCUPANT: / Vacant
LOCATION: / Hume City Council Municipal Offices
DATE: / March 2013

POSITION OBJECTIVE(S):

  • Assess care and individual needs of clients developing care plans outlining goals, in conjunction with clients and relevant others
  • Organise, implement and coordinate the services in care plans.
  • Monitor and review care plans regularly and as required, according to client needs.
  • While striving to empower individual clients, liaise with family members, the community and other stakeholders and advocate on behalf of clients as required.
  • Work holistically as part of the multidisciplinary network in the wider community and make referrals on behalf of clients to other services as required

KEY RESPONSIBILITIES AND DUTIES:

Client Referral and Management

  • Provide appropriate advice and support to clients enabling clients to navigate the service system and empower them to make choices and decisions that best suit their individual circumstances.
  • Maintain and continually update knowledge of services available for clients/carers to ensure they have access to appropriate care and services that meet their needs
  • Respond promptly and appropriately to all referrals in a manner consistent with policies and procedures
  • Develop and implement care and service delivery plans in collaboration with clients/carers which reflect the needs of clients/carers and are consisted with guidelines and relevant policies and procedures.
  • Regularly monitor client and carer needs and responses to implemented care and service delivery plans to, as far as possible, ensure consistency with clients health, social, emotional and cultural needs.
  • Undertake client discharge in a manner consistent with guidelines, policies and procedures
  • Establish and manage the CACP’s waiting list ensuring standardised priority of access
  • Follow up and respond to after-hours calls as communicated by Team Leaders in a timely manner to ensure a high level of customer service for clients
  • In consultation with the Coordinator, Intake and Complex Care, complete mandatory reporting as directed ensuring the accuracy of data and information.
  • Liaise with local ACAS regarding referral and waiting lists for CACP’s
  • Undertake all activities related to data and statistical information management in a manner consistent with program guidelines, policies and procedures, legislation and regulation.
  • Participate in Client Case Management/Client Conferences and network meetings as required.
  • Actively participate in relevant internal and external forums relating to the areas of responsibility
  • Develop effective partnerships with other agencies and professional s to reduce overlap and to foster open communication and shared responsibility for meeting client needs.

Operational Responsibilities

  • Actively participate in the implementation of the Continuous Quality Improvement Program as it applies to Aged & Disability Services.
  • Actively participate in the implementation of the Occupational Health & Safety Program as it applies to Aged & Disability Services.
  • Actively participate in the development, implementation, evaluation and review of Aged & Disability Services policies and procedures.
  • Demonstrate awareness of and compliance with organisational policies and procedures and relevant legislative and regulatory requirements in particular obligations related to the Aged Care Act, Privacy Act and Freedom of Information obligations.
  • Actively ensures all documentation including client records are completed and managed in a manner that is consistent with organisational policies, procedures and legislative and regulatory requirements.

Client Empowerment

  • Collaborate with clients, fostering an understanding of their needs and aspirations in order to explore options and develop actions that will best meet their needs.
  • Advocate internally and externally to ensure systems and services protect the rights of clients and give greatest client control over decision-making.
  • Promote capacity building, restorative care and social inclusion to maintain and promote independence and autonomy.

Team Work and Collaboration

  • Actively and positively promote processes and systems which ensure effective teamwork and communication through:
  • Listening to and involving others;
  • Sharing knowledge and keeping people informed;
  • Speaking openly and constructively about issues that affect the client, team or service;
  • Actively seeking out opportunities to work together with other teams on common issues, and
  • Foster a culture where all staff value and use the different skills and expertise available within the team and readily seek support and assistance from others.

Engaging Communities

  • Support and promote collaborative relationships between services providers for the benefit of people using services.
  • Initiate and promote linkages through regular information sharing about Hume City services and actively engage appropriate networks and develop relationships to ensure high-quality services to clients.
  • Recognise that clients’ communities are central to their wellbeing and ensure that all actions support and strengthen those communities.

Ongoing Learning and Growth

  • Actively pursue own professional development.
  • Stay abreast of current information affecting broad service provision through reading and networking.
  • Actively foster a learning environment and contribute to regular learning opportunities for colleagues.
  • Actively seek opportunities to reflect and learn in order to improve practice.

ORGANISATIONAL CONTEXT

Vision

Hume City Council will be recognised as a leader in achieving social, environmental and economic outcomes with a common goal of connecting our proud community and celebrating the diversity of Hume.

Mission

To enhance the social, economic and environmental prosperity of our community through vision, leadership, excellence and inclusion.

Our Hume Values & Guiding Behaviours:

Respect

I will:

Actively listen and communicate openly with others

Value individual differences and the contribution of others

Treat people fairly and ensure others do the same

Customer Focus

I will:

Take responsibility for delivering services and solutions in a timely manner

Respond to internal and external customers professionally and respectfully

Engage with, listen and seek to understand the needs and expectations of the customer/resident

Collaboration

I will:

Support and assist others by sharing information, knowledge and resources

Cooperate with others and set and achieve common goals

Actively participate and contribute to the team

Innovation

I will:

Explore and act on better ways of doing things

Be open minded and encourage new ideas from others

Actively learn and develop to improve the work I do for the organisation

ENVIRONMENTAL SUSTAINABILITY

Hume City Council has a strong and enduring commitment to environmental sustainability, and prides itself on its leadership on a range of environmental issues. Council’s Sustainable Environment Department leads Council activities in this area, however all Council departments have a direct responsibility for implementing environmental sustainability actions across all Council operations and services to the community.

Council’s Live Green Work Green employee behaviour change program encourages staff participation in reducing the environmental impact of Council operations. Staff are encouraged to join the environmental leadership team, the Green Team, guiding action in this area.

CONTINUOUS IMPROVEMENT/BEST VALUE

Assist in the implementation and maintain continuous improvement system standards and procedures.

RISK MANAGEMENT:

Contribute to a positive risk management culture by complying with the Risk Management policy, assisting with the implementation of the Risk Management Strategy and reporting risk management concerns and improvements to their supervisors and/or managers.

Demonstrate Council's commitment to implementing best practice risk management processes.

OHS

Employees are required to participate in the OHS process by:

Following established safe working instructions, procedures and policies.

Taking reasonable care for their own Occupational Health and Safety and that of others.

Seeking assistance when unsure of practices, procedures and policies to perform a task.

Reporting all incidents, injuries, near misses, damage to property and hazards as soon as practicable to their supervisor and the OHS Team.

Actively participating and contributing to inspections, audits, team meetings and training.

Ensure that relevant OHS legislation is complied with.

POLICE RECORDS CHECK:

The incumbent must have and maintain a current Police Records Check:  YES  NO

WORKING WITH CHILDREN CHECK:

The incumbent must have and maintain a current ‘Working with Children Check’: YES  NO

OTHER DUTIES:

Responsibilities and duties included in this Position Description are subject to the Multiskilling provisions of the relevant Award and/or the Hume City Council Enterprise Agreement.

ORGANISATIONAL RELATIONSHIPS:
Reports to: / Coordinator Intake and Complex Care
Supervises: / Nil
Internal Contacts: / All Aged and Disability Services staff and volunteers
External Contacts: / Hume City residents
Primary health and community support agencies within the municipality
Service providers
Government Departments
Other Municipalities

ACCOUNTABILITY AND EXTENT OF AUTHORITY:

  • This position is responsible for completing duties and responsibilities as directed and to ensure a high level of service efficiency
  • Authority exists to determine consumer eligibility for services and arranging for assessment as appropriate, as per Council and Funding body guidelines.
  • Authority exists to determine appropriate referral sources for individual clients.

JUDGEMENT AND DECISION MAKING:

  • The ability to make independent decisions, provide accurate technical advice and solve problems within the scope of the position.
  • Guidance and advice are generally available as required.
  • Ensure levels of service recommended are within parameters as outlined by Council and Aged and Disability Services Unit.
  • Ability to priorities one’s own work.

SEPCIALIST KNOWLEDGE AND SKILLS:

  • Skilled in gathering appropriate information to inform client care needs and care planning.
  • Ability to plan, provide and evaluate the services provided for an individual client and to ensure their individual, physical and emotional needs are met.
  • Demonstrated awareness and understanding of issues confronting the aged and people with disabilities.
  • Demonstrated knowledge of other relevant community support agencies and service providers.
  • Knowledge of computer software systems utilised in a community setting.
  • Knowledge of Occupational Health and Safety and risk factors associated with homecare services.

MANAGEMENT SKILLS:

  • Ability to pan and organise own work and set priorities in order to achieve specific objectives within available resources and timetable.
  • Ability to maintain professionalism, integrity and confidentiality.
  • Ability to manage a variety of issues concurrently.

INTERPERSONAL SKILLS:

  • Excellent written and oral communication skills and the ability to gain co-operation of and communicate effectively with people from diverse backgrounds and cultures.
  • Ability to work independently and as part of a team.
  • High level written and verbal communication skills including the ability to write reports and prepare correspondence.
  • Ability to work with interpreters, both in person and over the phone.
  • Ability to communicate effectively with, and gain the cooperation of Council staff, recipients and residents from a diverse range of age groups, cultures and backgrounds.
  • Ability to update and maintain administrative records, policies and guidelines.
  • Ability to deal with difficult situations, resolve organisational problems and present a positive Council image
  • Ability to discuss and resolve conflict situations and problems.
  • Ability to effectively and courteously deal with enquiries and referrals from the public and other community organisations.

QUALIFICATIONS AND EXPERIENCE:

  • Tertiary qualification in Nursing, Allied Health or Human Services, or a related field, and experience in working with older people and people with disabilities in a home or community setting; or lesser formal qualifications with substantial experience in working with older people and people with disabilities in a home or community setting.
  • Knowledge of Community Aged Care Packages, HACC/Community Services programs and Service Coordination Tools.
  • Knowledge of other packaged care services such as EACH and EACH-D

TASKANALYSIS

In the course of his/her duties, a person in this position may be expected to work in or be exposed to the following conditions or activities as marked.

Condition/Activity /

1Constant

/ Frequent / Occasional / N/A
Manual handling weights -above 10kgs
-below 10kgs / ( )
( ) / ( )
( ) / ()
() / ( )
( )
Manual handling frequency / ( ) / ( ) / () / ( )
Repetitive manual work / ( ) / ( ) / ( ) / ()
Repetitive bending/twisting / ( ) / ( ) / ( ) / ()
Working with arms above head / ( ) / ( ) / () / ( )
Lifting above shoulder height / ( ) / ( ) / () / ( )
Using hand tools – vibration/powered / ( ) / ( ) / ( ) / ()
Operating precision machinery / ( ) / ( ) / ( ) / ()
Close inspection work / ( ) / ( ) / ( ) / ()
Wearing hearing protection / ( ) / ( ) / ( ) / ()
Wearing eye protection / ( ) / ( ) / ( ) / ()
Working in dusty conditions / ( ) / ( ) / ( ) / ()
Working in wet/slippery conditions / ( ) / ( ) / ( ) / ()
Wearing gumboots / ( ) / ( ) / ( ) / ()
Wearing safety shoes/boots (steel cap) / ( ) / ( ) / ( ) / ()
Working with chemicals/solvents/detergents / ( ) / ( ) / ( ) / ()
Washing hands with soap (hygiene) / ( ) / ( ) / () / ( )
Working at heights / ( ) / ( ) / ( ) / ()
Working in confined spaces / ( ) / ( ) / ( ) / ()
Working in chillers (+4 degrees C) / ( ) / ( ) / ( ) / ()
Performing clerical duties / ( ) / ( ) / ( ) / ()
Working on a keyboard / () / ( ) / ( ) / ( )
Driving cars and/or trucks / () / ( ) / ( ) / ( )
Other (please specify)______/ ( ) / ( ) / ( ) / ( )

______

Other special features (e.g. nature of chemicals, travelling requirements, etc):

______

VARIATION TO CONDITIONS OF EMPLOYMENT:

These conditions of employment, your duties and your location may be varied by Council during the term of your employment.

The Terms and Conditions in this Position Description are to be read in conjunction with the General Terms and Conditions of Employment.

AGREEMENT:

I hereby accept and agree to the duties in this Position Description. I understand that this Position Description is to be read in conjunction with the General Terms and Conditions of Employment and I agreed to abide by the terms and conditions stipulated therein.
Name (Please print):
Signature: / Date:

SELECTION CRITERIA:

Selection will be based on the following Selection Criteria, however reference will also be made to other listed skills, knowledge and attributes as required in the Position Description:

  1. Tertiary qualification in Nursing, Allied Health or Human Services, or a related field, and experience in working with older people and people with disabilities in a home or community setting; or lesser formal qualifications with substantial experience in working with older people and people with disabilities in a home or community setting.
  2. Experience in the provision of Individualised Packaged care, HACC, and the use of Service Coordination Tools.
  3. Experience in the operation of a computer and use of client management software.
  4. Demonstrated commitment to person-centred care.
  5. Demonstrated commitment and involvement in continuous quality improvement, a safe working environment and quality care.
  6. High level written and verbal communication skills including the ability to write reports and prepare correspondence.
  7. An ability to manage heavy work demands and successfully complete and coordinate work on time and meet deadlines.
  8. Demonstrated ability to establish rapport with the public and service professionals and resolve issues promptly and courteously.
  9. Current Victorian Driver’s Licence.
  10. Ability to speak a second language is desirable.

Position Description Template - For current version refer to the Intranet. Printed copy for immediate use only – printed 22 October 2018. /
Approved By: EMT / Approval Date: 11 March 2011
Author: Human Resources / Review Date: 11 March 2013

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