Division/ Entity/Location / Melbourne Central Division / Organisational Unit/ Department / Social Programs Department/Crisis Services
THE SALVATION ARMY INTERNATIONAL MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.
AUSTRALIA SOUTHERN TERRITORY’S MISSION AND VALUES
Mission / ValuesThe mission of The Salvation Army Australia Southern Territory is:
· Transforming lives: working for personal renewal through Jesus Christ, that touches and integrates the whole person
· Caring for people: engaging with others in need, without discrimination
· Making Disciples: patterning lives on Jesus
· Reforming Society: acting on the structures of society to restore justice / The values of The Salvation Army Australia Southern Territory are:
· Human dignity: respecting the sanctity of human life as being made in image of God. We affirm the worth and capacity of all people.
· Justice: acting with integrity and fairness, without discrimination, and being an advocate for the disadvantaged; managing all resources responsibly as stewards. We promote healthy and whole relationships, and good society.
· Hope: sharing the gospel of Jesus as a gracious invitation to wholeness. We work for reconciliation, healing and transformation for all people and creation.
· Compassion: engaging with others in the Spirit of Jesus. We feel compelled to stand with and do something about another’s suffering.
· Community: owning our common humanity as we engage with people, working and journeying together, for mutual capacity building. We build community and meet with God in our encounter with others.
All employees in non-ministry positions in The Salvation Army are expected to work in accordance with the Australia Southern Territory’s mission and values and comply with Official Minutes, policies and procedures.
Position reports to / Manager, Family Violence Outreach Program /Reportable Positions
/ Family Violence Outreach Workers (7 EFT)Position Purpose / To lead a team of family violence outreach workers to deliver high quality family violence outreach services to women who are experiencing, at risk of experiencing or recovering from family violence.
To enhance the delivery of family violence services through development of practice innovation and practice partnerships.
To participate in the design and delivery of family violence community education and community development projects.
Qualifications / A degree in social work or a related field and a minimum of three years experience in the field of family violence would be considered beneficial.
Award (if applicable)
/ Social, Community, Home Care & Disability Industry Award 2010 /Classification
/ Social & Community ServicesLevel 6 Pay Point 3 (SAC63)
Resource Management / N/A / Total staff management (EFT) / 7
Personal Competencies Required /
Job Competencies Required
¨ Willingness to work in accordance with The Salvation Army’s mission and values, and comply with Official Minutes, policies and procedures. / ¨ A demonstrated ability to supervise, lead and manage a diverse staff team delivering services to women, including women with children, who are at risk of, experiencing or recovering from family violence.¨ Commitment to work within a feminist framework. / ¨ Demonstrated ability to manage a high quality service including service evaluation and development, program planning and program policy and procedures.
¨ Demonstrated integrity in dealing with clients, staff and other organisations and demonstrated capacity to work within a staff team. / ¨ Ability to co-case manage clients in addition to Assistant Program Manager responsibilities.
¨ Commitment to achieving and maintaining service standards. / ¨ Knowledge and familiarity with the domestic violence sector and experience in working with women and women with children who have experienced domestic violence.
¨ Ability to address issues and problems quickly, creatively and resourcefully and ability to cope with stressful situations. / ¨ Knowledge of crisis intervention, and the ability to access a wide range of relevant community resources on behalf of clients.
¨ Good emotional and psychological health to enable the ability to work in a sometimes confronting and challenging environment. / ¨ Skills in engaging and working with the client groups; demonstrated capacity to build effective relationship with clients, based on social work frameworks.
¨ Clear communication skills, both written and verbal. / ¨ Ability to work co-operatively and constructively in the interests of clients.
¨ Computer literacy. / ¨ Tertiary qualification in social work or another related disciple is desirable.
¨ Ability in time management, setting priorities and organising work. / ¨ Current Victorian Drivers License.
Key Result Areas / Key Activities / Standard Measures /
Case Work Team Leadership / · Provide leadership, manage and motivate the case work team
· Coordinate case work and approve work plans; manage the rostering of staff
· Ensure all case workers work within an appropriate case management framework
· Manage the intake and allocation of clients to case workers
· Lead the development of creative responses to client needs and oversee the development of case plans
· Approve case plans (as required) / · Service operates to capacity in terms of case loads
Leadership of meetings / · Organise and conduct regular Team meetings
· Develop and implement team building strategies / · Number of meetings arranged
· Improvements in administrative efficiency
Monitor performance / · Monitor the performance of the team against key performance indicators, and individual team members, provide feedback, and take action to ensure the team meets its performance targets / · 3 monthly case file audits of FVOP staff (eg. case loads, length of support, client mix, other)
· Actions taken/ reports to management
Client services / · The Assistant Program Manager will provide the full range of services offered by the Family Violence Outreach Program when required through, co-case management, duty shifts, Inner Middle Crisis Advocacy Response Service and Police referrals. / · Refer to case worker standard performance measures
Links/ partnerships / · Attend network meetings; represent the agency on working groups, maintain professional networks and key relationships
· Develop and maintain agreements and ensure cooperative working relationships with other agencies including police, Magistrates Court and other partnership arrangements. / · Number and quality of links with network and community services
· Participation in shared projects with other agencies
· Utilisation/ access to external services by client group
Internal links / · Manage internal links and relationships with Crisis Services and other Salvation Army programs
· Meet regularly with Assistant Program Managers/or Managers from other internal program areas to review working relationships / · Protocols, working relationships developed
· No. of meetings and tangible outputs/ outcomes
· Satisfaction of other program areas
Service development / · Identify and develop opportunities for innovative responses to identified client needs (including internal agency cross program initiatives), and according to external funding opportunities
· Participate in sector wide development initiatives (including DHS program development initiatives)
· Contribute to the documentation of the agency service model
· Contribute to the development of a research agenda for the program
· Participate in the Student Unit / · Leadership in service development activities (internal)
· Participation on working groups, committees
· Documented service model
· Number of research tasks undertaken
· Program plan developed and reviewed annually
· Oversight of a minimum of two student placements p.a.
· Deliver workshops modules on family violence practice into the Student Unit
Community education and development / · Undertake community development work (as part of a shared community development portfolio)
· Develop and provide education and information on the program service model
· Evaluate/ review community education outcomes
· Represent the agency at community meetings / · Leadership of/ participation in agency working groups and committees
· No. of projects initiated and completed
· No. of presentations made to other agencies
· No. of community meetings attended
· Outcomes evaluated
Supervision / · Provide regular supervision and support to case workers
· Develop, monitor and evaluate annual professional development plans with FVOP case workers.
· Participate in regular supervision to discuss Assistant Program Manger role/ performance, clients, workload, and other issues
· Prepare for supervision, present cases and issues for discussion
· Participate in annual appraisal
· Engage with Crisis Services student unit placement and student projects. / · Number of supervision sessions provided
· Professional development plans developed for staff
· Case worker feedback on supervision received
· No. of supervision sessions attended
· No. of case studies prepared
· Satisfactory appraisal report
· Willingness to participate as student placement supervisor and student project supervisor for both under graduate student placements and post-graduate research internships (minimum of 2 undergraduate placements and one post-graduate placement p.a.)
Recruitment / · Contribute to recruitment of new staff (in conjunction with the Program Manager); interview prospective case worker staff; orient new case workers / · Recruitment tasks completed as requested
Training / · Participate in training and prepare report(s) for team meetings
· Coordinate case workers’ training, including training required; identify suitable courses; make recommendations regarding staff training requests; arrange backfill; review written training reports provided by case workers
· Provide (internal) training to case work staff during team meetings / · Number/ type of training courses attended
· No. of training days arranged for case work staff
· Type/ quality of training provided to staff
Budgets / · Contribute to the development of budgets, monitor team performance against budgets, and prepare monthly summary reports
· Authorise expenditure, timesheets, mileage forms, other as appropriate / · Program operating within budget
Data collection, administration and reporting / · Ensure client information is recorded by staff in accordance with agency and funding body requirements
· Ensure compliance with Salvation Army administrative and reporting requirements
· Collate data, submit monthly written reports in accordance with agency requirements
· Engage with active research agenda relevant to family violence practice. / · Data requirements for program completed satisfactorily
· Comprehensiveness of data collected
· Analysis undertaken; trends noted
· Participate in research survey and data collection as required.
Policies and procedures / · Review and update organisational policies, procedures and work practices, as appropriate
· Ensure staff are aware of agency policies, including OH&S policies
· Analyse and review organisational policy and the development of policies and procedures
· Monitor staff compliance with policies / · No. of policies and procedures analysed/ reviewed/ developed
· Appropriateness of policies
· Proportion of policies adhered to by staff
Workplace Health and Safety / · Promote a healthy, positive organisational culture
· Ensure staff maintain safe operating practices, and environment
· Manage and resolve staff conflict / · Annual audit of organisational health (eg. days sick leave, grievance procedures, incidents, etc)
· Staff knowledge of safety procedures and policies
· Participation in training, drills, procedures
Quality Assurance / · Monitor service quality using a range of strategies, including peer review, measuring client satisfaction with client feedback forms, quality improvement plans, other / · Client feedback is positive
· Progress against quality improvement plans
Key Selection Criteria
1. A demonstrated ability to supervise, lead and manage a diverse staff team delivering services to women, including women with children, who are at risk of, experiencing or recovering from family violence.
2. Demonstrated ability to manage a high quality service including service evaluation and development, program planning, and program policy and procedures.
3. Demonstrated ability to represent the organisation externally and to fully participate in internal and external forums on issues pertaining to the service.
4. A demonstrated understanding of the issues associated with family violence from within a feminist framework.
5. A demonstrated commitment to the provision of accessible and flexible outreach support services to women and children.
6. A proven track record in working with women, with or without children, who are at risk of, experiencing or recovering from family violence.
7. A capacity to assess and make timely and appropriate decisions on the provision of information, options and resources with regard to individual situation and circumstances.
8. A sound knowledge of the resources and services available in the community with respect to housing, health (inclusive of alcohol and other drug and psychiatric supports), legal, sexual assault, counselling services, income security and education and training supports.
9. Well developed client engagement skills.
10. Well developed interpersonal skills, both oral and written.
11. Demonstrated ability to work within a team delivering a range of services and to be independent and autonomous where necessary.
12. A tertiary qualification is not regarded as essential but completion of studies in the social work or related fields are desirable.
13. A current Victorian drivers license is essential.
All successful applicants will be required to undergo a Police Check and a Working with Children Check prior to employment. All appointments are made subject to a three-month probation period.
Employee’s Signature: / Date:Print Name:
Manager’s Signature: / Date:
Print Name:
Application Procedure
· All applicants are required to complete The Salvation Army Crisis Services Employment Application Form, which can be accessed on our web site at www.salvationarmy.org.au/crisisservices, and submit together with a covering letter and a curriculum vitae.
· Applications must be received at the office of The Salvation Army by 5:00pm Monday April 15th, 2013. No late applications will be accepted.
· Applications must be marked CONFIDENTIAL and be addressed to:
The Manager
The Salvation Army Crisis Services
PO Box 2027
St Kilda VIC 3182
Please note that undertaking a National Police Records Check and Working With Children Check is a mandatory requirements for this position.
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