JOB DESCRIPTION

Lifeguard - Senior

Division: / Tararua Aquatic Community Trust, “the Trust” trading as AMP Wai Splash Community Pool / Date: / 29 February 2016
Location: / 35 York Street, Dannevirke, 4930
c/- PO Box 115, Dannevirke 4942
Reports to: / The Trust Chairperson or Delegated Person / Signature:

1.  PURPOSE OF POSITION

The Lifeguard Senior will be responsible for poolside duties in a lifeguarding role, will contribute to the maintenance of the facility, and will provide assistance with the operation of the pool plant systems.

The Lifeguard Supervisor assists the Aquatics Manager and team in delivering aquatic services which exceed customer expectations and provide a quality leisure experience.

2.  SPECIFIC RESPONSIBILITIES AND PERFORMANCE MEASURES

Bold text = responsibility

Bullet Point = associated performance measure(s)

1.  Maintain a high level of public relations

·  Interact with all visitors to the facility and provide a friendly atmosphere encouraging visitors to want to return.

·  Maintain a clean and tidy appearance at all times. Uniforms must be worn and maintained at the standard set by The Trust

·  Respond, at all times, in a pleasant, helpful and timely manner to customers, co-workers, contractors and other business associates to ensure quality of service and maintenance of a professional image

·  All complaints or requests for service are reported to the Aquatics Manager or Assistant immediately and are responded to within two working days of the registering of the request

·  Immediate action is taken to remedy the situation where the complaint affects public safety and is reported to the Aquatics Manager or Assistant immediately

2.  Supervise patrons using the facility

·  Ensure all guidelines of AMP Wai Splash Community Pool and the Trust are adhered to by all patrons.

·  When conducting poolside duties ensure maximum attention is given to the users of the pool and that all safety measures as outlined in the staff operations manual are adhered to and carried out.

3.  Contribute to a positive team environment

·  Encourage fellow staff members to “live the brand” and to interact with customers.

·  Pass on all required information to ensure that all staff are up to date with what is happening.

·  Encourage all pool staff on duty to behave in a professional, safe and customer friendly manner at all times.

4.  Wai Splash Facilities cleanliness and upkeep

·  Assist in the caretaking, cleanliness and security of the facility and its surrounds.

·  Ensure the facility is clean at all times, by making regular checks through change rooms and around poolside.

5.  Plant operation and water treatment

·  Assist in the operation and maintenance of the pool plant systems and water treatment.

·  Be proactive and take a lead in learning about the plant and water treatment within the facility.

6.  Physical fitness standards

·  Lifeguards are required to maintain a constant level of fitness to enable them at two yearly internals to revalidate their Pool Lifeguard Practicing Certificate.

·  Lifeguards are required to swim 200m within 6 minutes. In order to maintain this level of fitness, and to reach optimum safety standards for the Wai Splash Operation, lifeguards will be required to participate in regular physical fitness sessions provided by Wai Splash management and the Trust.

·  All lifeguards must be able to retrieve an object from the deepest part of the pool

3.  PERSON SPECIFICATION

Education/ Qualifications / Relevant Experience:

·  A current Pool Lifeguard Practising Certificate (PLPC) including the Pool Lifeguard Skills Award (PLSA).

·  First Aid (Level 2) NZQA unit standards 6400, 6401, 6402 (or on request 26551, 26552)

·  Have a Police Clearance and comply with the Vulnerable Children’s Act 2014

Technical Knowledge and Skills:

·  Have excellent swimming skills

·  Possess excellent customer services skills

Personal Attributes:

·  Be capable of responding in an emergency situation

·  Good communicator

·  Have the flexibility to work varied hours as required and have good time management skills

·  Have the skills necessary to contribute to a positive team environment and to the vision of the Recreation Services team

Licences

·  A current Class 1 driver’s licence would be an advantage

Job Description Changes

This Job Description is in Draft format and will be subject to review by the Aquatics Manager after they commence their employment at the Pool but prior to finalizing any job offer.

From time to time it may be necessary to consider changes in the job description in response to the changing nature of our work environment – including technological requirement or statutory changes. Such change may be initiated as necessary by the manager of this position.

This Job Description may be reviewed as part of the preparation for performance planning for the annual performance cycle.

4.  POSITION DIMENSIONS

This is a Part-Time Permanent Position and will be rostered.

Performing Lifeguard duties and supervision and training of one to two rostered Lifeguard Juniors.

5.  MAJOR ACTIVITIES

Key technical tasks / Objective / Means
Promote excellent frontline customer service. / Provide excellent frontline customer service and ensure safety of all people in the facility / To interact with customers and relay feedback to the Facility Manager, on how best to cater to customer needs.
To respond to enquires from the community, ensuring all are dealt with promptly in a fair and friendly manner.
To provide a well maintained environment. / The facility is clean and ready for customers at all times.
Complete Pool Safe and health & safety documentation, as required and must follow Poolsafe operational procedures, including:
·  Recommended static positions
·  Patrolling routes
·  Personal appearance and conduct of lifeguards (talking, grooming, uniform etc)
·  Identification of risks
·  Poolside first aid
·  Other Poolsafe requirements
Key technical tasks / Objective / Means
Lead the Pool lifeguard team. / Provide leadership to the lifeguard team motivating
staff to excel in the delivery of services. / Take responsibility for poolside and office supervision.
Ensure the Pool Operating Procedure/Pool Safe Manual is followed by you and other facility staff.
Effectively delegate responsibilities to lifeguard staff.
Effectively communicate to staff the tasks to be completed and their part in achieving them.
Maintain positive working relationships with staff, ensuring early and effective resolution of conflict, and minimising opportunities for personal grievances to be taken against the Council.
To provide performance management for all pool lifeguards / To complete annual performance assessments of all pool lifeguards with the Aquatics Manager
To identify skill gaps within staff and facilitate and organise training.
To facilitate professional development opportunities for Pool Lifeguards.
Provide on-job training for staff as required.
Ensure that first aid and life saving qualifications are up to date and practiced.
To provide a safe environment. / When on duty provide a safe environment within resources available. / Comply with the Pool Safe and Council Hazard policies regarding the management of hazards.
Follow Pool Operating Procedure/Pool Safe Manual covering the day to day lifeguard supervision and customer service provided by the pool.
Lifeguard the swimming pool in accordance with Pool Operating Procedure/Pool Safe Manual.
When necessary facilitate the delivery of the Emergency Action Plan detailing pool procedures in every foreseeable emergency.
Key technical tasks / Objective / Means
Support the pool office. / When on duty ensure the pool office operates efficiently. / To ensure the procedures and standards relating to operation of the pool office contained with in the Pool Operating Procedure/Pool Safe Manual are carried out to the required standard
Ensure a safe working environment is maintained. / To ensure compliance with the Health and Safety in Employment Act, ensuring
The Trust is not exposed to unnecessary risks or costs associated with non- compliance. / Identify and report Health & Safety hazards to the Chairperson, and recommend actions in order to eliminate, isolate or minimise them.
Utilise operational safety procedures consistent with the Health and Safety in Employment Act, and comply with safe operating practices.
Maintain a safe working area, ensuring customers and visitors are not exposed to unnecessary risks.
Other Duties / To ensure any statutory obligations are discharged in accordance with the correct procedure and to minimise the risk / Carry out any other duties that may be assigned by The Aquatics Manager or Trust.

6.  DELEGATED AUTHORITY AND WORKING RELATIONSHIPS

DECISIONS EXPECTED / RECOMMENDATIONS EXPECTED
No financial delegation; / Operation of Pool Safe requirements, including matters of health and safety
INTERNAL RELATIONSHIPS
Most frequent contacts / Nature or purpose of contact
The Aquatics Manager / Direct reporting line and support. To manage job responsibilities effectively.
Lifeguards / Direct reports - Provide leadership and staff supervision
Other facility staff, including swim coaches / To assist and provide guidance

This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ Page 6

EXTERNAL RELATIONSHIPS
Most frequent contacts / Nature or purpose of contact
Community and customers / To ensure the services and facilities meet the needs of the community and customers
NZRA and industry providers / Too keep up to date with industry trends and training requirements

7.  QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

FORMAL QUALIFICATIONS/CERTIFICATES
Essential:
·  All pool lifeguards in New Zealand must hold a current Pool Lifeguard Practising Certificate (PLPC). This includes the Pool Lifeguard Skills Award (PLSA).
·  The PLPC assessment has taken place and paperwork sent to Skills Active within one month of starting work on Poolside
·  All qualified lifeguards must have completed First aid NZQA unit standards 26551 and 26552 (6400, 6401 & 6402) as a minimum first aid qualification
·  Clear documented procedures covering (but not limited to):
o What happens if an instructor has to leave the water
o Who is in charge of an emergency situation
o How staff communicate with each other / Desirable:
Swimming Pool Water Treatment Certificate
National Certificate in Recreation and Sport - Core Skills (Facility Induction and Core Skills Programme) Level 2
National Certificate in Recreation and Sport - Aquatics (Swim Education) Level 3
EXPERIENCE/OTHER
Essential:
·  Experience of working in a customer service environment in a team role including Customer behaviour when acceptable or unacceptable
·  Supervision of different customer groups, (children, youth, special needs etc)
·  Supervision of different activities, (lane swimming, diving boards etc)

5.1  VALUE – RESPONSIBILITY

BEHAVIOUR / COMPETENCY / REQUIRED LEVEL
Choose a positive attitude / Flexibility / Views things in a positive way and does not let setbacks get them down, learning from mistakes and taking personal accountability
Lead by example / Team leadership / Leads by example and motivates others in order to achieve organisational goals
Take ownership / Responsibility and accountability / Takes personal responsibility and ownership for initiating, implementing and following through on an action
Challenge others to do the right thing / Performance management / Holds people accountable and ensures that others achieve their objectives and contribute towards organisational goals

5.2  VALUE – INTEGRITY

BEHAVIOUR / COMPETENCY / REQUIRED LEVEL
Do what you say you will / Personal effectiveness / Shows commitment to achieving stated goals and takes responsibility for getting things done
Be honest and trustworthy / Reliability / Demonstrates high levels of integrity and can be relied upon
Show respect / Respect for others / Acknowledges people and the value of their contribution to work, commands respect from others for their commitment to constructive relationships
Be loyal / Personal responsibility / Takes responsibility for getting things done in a way that balances competing needs

5.3  VALUE – TOGETHER

BEHAVIOUR / COMPETENCY / REQUIRED LEVEL
Clarity in communication / Communication skills / Communication is clear and concise and the receiver clearly understands the message
Listen to understand / Listening and responding / Hears what is spoken, accurately interprets it’s meaning and responds in a way which conveys to the speaker that they understand
Encourage and support each other / Relationship building / Works to build and maintain relationships with others and is encouraging and supportive
Seek opportunities to work with each other / Teamwork / Co-operates and works well with others in pursuit of team goals
Share information / Interpersonal understanding / Seeks to understand and be understood by sharing information with others
Show appreciation / Giving feedback / Able to give positive feedback to others and show their appreciation to colleagues and other stakeholders, has empathy with others
Have fun together / Having fun at work / Shows the ability to relax at work and have fun with colleagues, whilst still maintaining a professional approach and achieving required outcomes

5.4  VALUE – EXCELLENCE

BEHAVIOUR / COMPETENCY / REQUIRED LEVEL
Be professional / Personal orientation / Maintains a standard of professionalism appropriate to the role, and comes across to others as knowledgeable and competent

This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ Page 12

BEHAVIOUR / COMPETENCY / REQUIRED LEVEL
Focus on service / Customer service / Aware of and acts to meet both internal and external customer needs
Look for success & celebrate it / Celebrating success / The ability to seek out success and recognize it appropriately and genuinely
Challenge processes / Constructive challenging / Questions and challenges decisions, actions, processes and procedures in a positive and constructive manner with the aim of contributing to the efficiency and effectiveness of their role and the organisation
Be innovative and creative / Innovation / Develops or facilitates new ways of doing things that contribute to the improvement of processes, systems or approaches – looking beyond the obvious
Contribute to improvement / Critical thinking / Objectively assesses and analyses information to determine potential process improvements and solutions to problems
Take pride in our work / Concern for quality / Consistently meets or exceeds agreed standards ensuring attention is given to detail and delivering a high quality, right first time service

5.5  TECHNICAL COMPETENCIES