Post number: / Division: Intermediate Care
Grade: Grade 7/8 / Section/team: Intermediate Care Centre
Overall purpose of job:
In line with Care Quality Commission (CQC) regulations and standards, provide a range of personal and social care services to meet the complex individual needs of people.
To act in a supervisory capacity to staff and to carry out the day-to-day management of the service within an agreed shift pattern over 7 days.
Post holders will be expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties, which reasonably correspond to the general character of the post and are commensurate with its level of responsibility.
Main responsibilities:
At Grade 7
1. With support, manages the rota’s of a large staff group ensuring staff levels meet or exceed CQC standards and services provided are of the highest standard.
2. With support and supervision deal with adult safeguarding concerns; investigating, making safe and completing adult safeguarding referrals in line with the Making Safeguarding Personal agenda.
3. Effective supervision and management of a team.
4. Responsibility for prescribed medication issues and compliance with Care Quality Commission Guidance relating to quality assurance and internal policies and procedures.
5. Undertake, review and audit a range of risk assessments as appropriate.
6. Actively participate in meetings, reviews or case conferences, chairing as required.
7. Lead responsibility on specific issues and projects such as quality assurance, health and safety and Investors in People.
8. Budget monitoring and ordering of provisions and equipment.
9. Lead on recruitment and retention of staff providing appropriate induction and training ion lie with CQC requirements and internal policy and procedures.
10. Responsibility for safety and security of premises, reporting any issues and arranging works as required.
11. Develop and facilitate training in response to service needs, legislative changes and evolving best practice.
12. Working collaboratively with internal and external colleagues, respond to out of hours situations, including crisis intervention, making safe as required.
At Grade 8
1. Rota management of a large staff group ensuring staff levels meet or exceed CQC standards and services provided are of the highest standard.
2. Deal with adult safeguarding concerns; investigating, making safe and completing safeguarding adult referrals in line with the Making Safeguarding Personal agenda.
3. Effective supervision and management of a team.
4. Responsibility for prescribed medication issues and compliance with Care Quality Commission Guidance relating to quality assurance and internal policies and procedures.
5. Undertake, review and audit a range of risk assessments as appropriate.
6. Actively participate in meetings, reviews or case conferences, chairing as required.
7. Lead responsibility on specific issues and projects such as quality assurance, health and safety and Investors in People.
8. Budget monitoring and ordering of provisions and equipment.
9. Lead on recruitment and retention of staff providing appropriate induction and training ion lie with CQC requirements and internal policy and procedures.
10. Responsibility for safety and security of premises, reporting any issues and arranging works as required.
11. Develop and facilitate training in response to service needs, legislative changes and evolving best practice.
12. Working collaboratively with internal and external colleagues, respond to out of hour situations, including crisis intervention, making safe as required.
Knowledge, skill and experience:
At Grade 7
· NVQ Level 4, equivalent (or a willingness to work towards) and/or a management qualification to meet regulators requirements with the ability to demonstrate continuing professional development.
· Ability to manage effectively including recruitment, supervision, staff development and disciplinary processes.
· Experience in managing a range of assessment systems
· Experience of Multi-agency partnership working.
· Experience in meeting the needs as directed by the inspection body to comply with registration requirements.
· Experience of analysing complex information and data and prepare reports for a range of audiences including performance management information
· Experience of supporting with complex case issues, including those involving full multi-agency involvement.
· Good understanding of managing complex and changing needs of individuals and carers.
· Good knowledge and understanding of policies and relevant health and social care legislation.
· Skills to ensure that the standards are upheld within the team, and new initiatives are fully integrated into the teams’ developments.
· Good understanding in all aspects of safeguarding adults.
· Excellent verbal and written communication skills including the ability to record information.
· Ability to complete appropriate risk assessments.
· Ability to foster strong working relationships with a range of stakeholders.
· Ability to confidently deliver training to a diverse audience in relation to social care.
· Knowledge of the Mental Capacity Act and Deprivation of Liberty and their implications on service delivery/individual cases
· Basic knowledge of the Caldicott implications and how this can be monitored and maintained.
· Good level of IT skills and understanding of effective IT systems.
· Ability to confidently deliver training to a diverse audience in relation to social care.
· Knowledge of National Care Standards, Care Planning Process and quality management awareness.
· Good understanding of budget monitoring.
At Grade 8
· NVQ Level 4, equivalent (or working towards) and/or a management qualification to meet regulators requirements with the ability to demonstrate continuing professional development.
· Effective management experience including recruitment, supervision, staff development and disciplinary processes.
· Substantial experience in managing a range of assessment systems
· Experience of Multi-agency partnership working.
· Experience in meeting the needs as directed by the inspection body to comply with registration requirements.
· Experience of analysing complex information and data and prepare reports for a range of audiences including performance management information
· Experience of supporting with complex case issues, including those involving full multi-agency involvement.
· Good understanding of managing complex and changing needs of individuals and carers.
· Good knowledge and understanding of policies and relevant health and social care legislation.
· Skills to ensure that the standards are upheld within the team, and new initiatives are fully integrated into the teams’ developments.
· Good understanding in all aspects of safeguarding adults.
· Excellent verbal and written communication skills including the ability to record information.
· Ability to complete appropriate risk assessments.
· Knowledge of the Mental Capacity Act and Deprivation of Liberty and their implications on service delivery/individual cases
· Basic knowledge of the Caldicott implications and how this can be monitored and maintained.
· Good level of IT skills and understanding of effective IT systems.
· Ability to foster strong working relationships with a range of stakeholders.
· Ability to confidently deliver training to a diverse audience in relation to social care.
· Ability to confidently deliver training to a diverse audience in relation to social care.
· Knowledge of National Care Standards, Care Planning Process and quality management awareness.
· Good understanding of budget monitoring.
Creativity and innovation:
At Grade 7
· With support is creative in the management of a large rota.
· Identifies creative and innovative ways to meet the needs of people, in a multi -agency arena, with a focus on the personalisation of care.
· With support, seeks alternatives to unresolved practice and support issues through innovative problem solving.
· Creative in the development and delivery of packages of training
At Grade 8
· Creative in the management of a large rota
· Identifies creative and innovative ways to meet the needs of people, in a multi -agency arena, with a focus on the personalisation of care.
· Seeks alternatives to unresolved practice and support issues through innovative problem solving.
· Creative in the development and delivery of packages of training
Contacts and relationships:
Within this role there are a wide range of internal and external contacts that are made on a routine basis. Frequent situations arise, some of a complex nature, where the outcomes are not straight forward and at times are challenging.
· Team members – daily to supervise, support and guide in the undertaking of their roles.
· People – daily when agreeing and implementing individual support plans and supporting with personal care as the need arises.
· Circle of support – daily when supporting, empowering, agreeing and implementing individual support plans
· Statutory and other stakeholders – daily to maintain contact and support networks with colleagues, both within and outside of the council, on matters including safeguarding and quality of care and to work in partnership to develop and implement policies and national servcie drivers.
· Members of the general public – daily when signposting and providing advice and guidance and information giving.
· Colleagues in Social and Health Services – daily in line with the integration agenda, liaising in relation to individuals’ complex care requirements and ensuring a holistic approach to the care and/or support provided.
Decision making:
At Grade 7
· Identifies a range of opportunities to develop staff team
· With support, make decisions in relation to deployment of staff and resources.
· Establishes the level of support which may be delivered
· With support, makes decisions on initial referrals as a safeguarding investigator & action as appropriate
· Makes decisions regarding the most appropriate action when reacting to unpredictable events including the most appropriate support in response to crisis situations.
At Grade 8
· Identifies and facilitates a range of opportunities to develop staff team
· Make decisions in relation to deployment of staff and resources.
· Establishes the level of support which may be delivered
· Makes decisions on initial referrals as a safeguarding investigator & action as appropriate
· Makes decisions regarding the most appropriate action when reacting to unpredictable events including the most appropriate support in response to crisis situations.
Responsibility for resources:
· None
WORK ENVIRONMENT
Work demands:
· Required to set priorities and meet deadlines that are open to change and frequent interruption due to needs of individuals, families and managerial demands.
· Requirement to ensure deadlines are met by the team as a whole and that conflicting demands and pressures are prioritised.
· Responds to emergencies and management of complex cases.
· Requirement to work flexibly including weekends and unsocial hours including bank holidays.
Physical demands:
· Dealing with moving and handling issues as key trainers.
· Moving/handling people in line with current moving and handling policies.
· Normal physical demands on a daily basis, e.g. walking, stooping, bending and using equipment appropriately.
Working conditions:
· Normal working conditions
Work context:
· Some risk in relation to infections when dealing with bodily fluids.
· Potential risk of verbal and/or physical aggression when undertaking direct work with individuals and when liaising with their circle of care.
Position in organisation:
Indicate how many staff the post is directly accountable for:
Are posts in more than one location? No
Are the posts managed highly mobile? No
Is the supervision/management shared with another post in the structure? No
*As Grade 7 has been added to support progression employees at this Grade will directly manage up to 5 employees undertaking the same role.
The post is subject to:
· Disclosure of convictions under the Rehabilitation of Offenders (Exemption) Act 1974 Yes
· Political restriction No
· The ability to speak fluent English under the Immigration Act 2016 Yes
Employee:
(signed) / (print) / Date:
Manager: (signed) / (print) / Date:
Policy and Resources Cabinet Member – 19th September 2012, Amended 4th November 2016 Page 1 of 3