A.N.VIJAY KUMAR
Plot No 6, Sai Apartments, Sai Nagar, 1st Street, Jawahar Nagar (Post), Chennai-600082.
E-Mail:,
Contact: +91-99402-76722
I would utilize my capabilities and skills fully to provide your esteemed organization with good performance and help it to reach a newer wakes of success.
Professional Synopsis
A dynamic professional with over 7+ years of experience in Retail Automation / network architecture, Incident Management, Problem Management, Change Management, installation, implementation, integration, security, and administration in local and remote environments.
An effective leader with proven abilities in working with cross cultural teams across organizations during the project phase; guiding & monitoring team members and enabling knowledge sharing among the team.
Possess strong academic credentials coupled with demonstrated expertise in providing strategic IT solutions and technical architecture to leverage technology in creating revenue opportunities.
Excellent interpersonal, analytical & negotiation skills with proven track record of achieving numerous cost savings during the career span.
Career Summary
Tenure Company Name Designation
Oct, 10–Till Date M/s Pine labs Pvt Ltd., Chennai Technical support Executive
Jun’ 09 –Jul -2010 M/s Facility Dot Com, Chennai Service Engineer
Dec’ 07 -Jun-2009 M/s 3i-infotech Ltd., Hyderabad & Chennai Technical support Engineer
Dec, 06-’Nov-2007 M/s Tokheim Kaizen Private Ltd, Chennai Automation Engineer
Dec, 05-’Nov-2006 M/s Oilco Services India Ltd Customer Support Engineer
Technical Skills
Software’s:IRIS, Plutus, NCR Octane2000, NCR Octane plus, NCR EPS & Plutus, inventory
Management software, help desk software MS Office, MS SQL Server
Platforms:Windows XP /7 & Linux
Hardware: HP Desktop Workstation, D-Link Router, modem, Switches and HUB,CAT-5 & 6 STP & UTP Cabling, Tank Level Gauge, Densitometers, 2 & 3 Pair Communication cable, RFID TAG Readers, Thermal Printers for Automated functions,EDC Terminals….
Other: ITIL Process, indicent management,Change management, problem Management,
Customer & Vendor Management
Provided 1st level/Tier 1 support for over 1800+ internal and end users.
Resolved complex issues related to systems failure of hardware, software, communication devices, printers and production servers.
Provided on-site and telephone technical assistance to help troubleshoot and repair equipment.
Scheduled and performed service calls at customer's facility which included: software/hardware installations, hardware repairs, system configuration, and installation.
Responsible for asset management, while working with service providers and vendors in the design and implementation of new hardware and software.
Developed and maintained a relationship with customers to help ensure that effective proactive service was provided.
Documentation and reporting as per Client requirements.
Major Accomplishments
Under took detailed log analysis of complex issues there by reducing the number of cases raised with third party resulting in cost reduction.
Was instrumental in maintaining above agreed SLA month on month.
Motivated and fostered team commitment, spirit, pride and trust; facilitated cooperation and inspired team members to accomplish group goals.
Undertook troubleshooting, RCA and restoration of complete site system which went out-of-operation.
Noteworthy Milestones
Played a key role by closing pending incidents and problems in BPCL SR Region to achieve SLA target.
Significantly contributed in knowledge transferring among the team and customers.
Played a key role in (BPCL Project) in terms of cost reduction by reducing spare consumption through details analysis, stopped engineer’s multiple visits by proving remote support.
Played a key role in the development of parts within a short span by coordinating with vendors.
Developed/Implemented processes and procedures to deploy hardware and software configuration into live site environment.
Managed and coordinated all on-site testing efforts between Support Team and QA Analysts.
Reviewed product design documents to develop and execute test cases/test scripts required for customer specifications.
Managed test data, results and reporting throughout the design, development, testing and deployment phases utilizing manual processes.
Performed Functional, Integration, Regression, Stress and Performance testing on various equipment: Point of Sale terminals, Fuel Pumps, VeriFone pin pads, credit devices and web-based applications.
Actively participated in Business and System Requirements project planning sessions with Business Systems Analyst and Software Developers.
Academic Qualification
Perusing Under Graduation in Business Administration in Madras University, Chennai.
Diploma in Electronics and Communication with 62% in Thaimoogabai Polytechnic, Chennai.
Secondary with 54% in Railway Colony Matriculation School, Chennai.
Personal Details
Father’s Name : G.A.Narismman
Date of Birth: 04-10-1985
Marital Status : Single
Sex: Male
Languages Known: English, Kannada,Tamil, Telugu and Hindi
Passport No : K5818224