ROLE PROFILE

Job Title: Administrator

Place of Work: London, Liverpool Street

Reports to: CEO

Line Management: None

Budget Responsibility: None

Professional, proactive and sensitive legacy management in a culture and legal environment where legacies can contribute in the greatest possible way to building a better future

ILM was established in 1999 to provide individual legacy professionals with training services and a network of support. Representing 300+ charities and not-for-profit organisations, today we are the foremost providers of information and training on legacy administration, relied upon by the charity sector to ensure that the £2 billion of legacy gifts received each year is managed in accordance with donor’s wishes and in compliance with the Law. In addition to our traditional role, we also work with bodies including the Law Society, HMRC and the Law Commission to ensure that the legal environment supports and promotes legacy giving.

Job Purpose

To provide administrative servicestothe organisation, it’s officers; members and associates in support of our vision and objectives

Key accountabilities

  • In conjunction with CEO, manage provision of ILM office and functions
  • Provide first class customer service to ILM members and associates
  • Be first point of contact for all general queries - actionor refer as appropriate
  • Maintain and develop paper and electronic filing systems as required
  • In support of ILM budget planning: maintain accuracy of Sage accounting package; process all payments and liaise with ILMs accountants
  • In association with CEO, manage member communications programme
  • In consultation with CEO, support corporate membership programme
  • In conjunction with CEO, contribute to ILMs social media presence
  • Support Training Manager in delivery of ILMs general programme by undertaking course related administration as identified
  • In association with the Training Manager, undertake CiCLA related administration as specified
  • In conjunction with CEO and Training Manager, support delivery of ILMs annual conference and AGM
  • Provision of secretarial support to CEO, Directors and Board as required.
  • Ensure all actions and communications enhance ILMs brand
  • Be familiar with and adhere to all relevant ILM policies and procedures
  • Any other duties as reasonably required in line with the skills, knowledge and experience

Person specification

Essential:

  • Previous experience in administration; membership services or marketing
  • Ability to work under pressure and to prioritise own workload effectively
  • Proven commitment to delivering high levels of customer-service
  • Demonstrates excellent interpersonal skills across a wide range of people in writing, by telephone and in person
  • Able to work independently or as part of a close-knit team
  • The ability to analyse financial and statistical information
  • Possesses advanced IT skills - including Excel, Word and PowerPoint (or non-Microsoft equivalents)
  • Able and willing to work outside standard hours and occasionally outside of London in order to deliver requirements of the role
  • Experience of using Sage (or equivalent accounting package)

Desirable:

  • A demonstrable passion for the charity sector
  • Knowledge of, or experience in, the legal sector

Last updated: November 2014