Pilkington Automotive’s New Central Supplier Delivery Concern Management Procedure

Effective 1st November 2005

1Scope and Background

This procedure applies to all suppliers of direct materials. It defines the series of activities to be undertaken to contain, resolve and prevent re-occurrence of supplier related delivery issues.

2Process Flow Chart and description of key activities

2.1Raising of a Supplier Delivery Incident Notice (SDIN)

  • The principal potential sources of supplier delivery concerns are shown in the process flow chart above
  • The person raising the supplier delivery concern (the originator) completes the first sheet in the SDIN and circulates it to the appropriate Pilkington Automotive personnel.

2.2Evaluation and Processing of a Supplier Delivery Incident Notice (SDIN)

  • The SDIN is passed by the originator to the Plant Logistics Group Leader who will verify that the problem has been caused by a supplier’s failure. Once verified the SDIN is passed to the Purchasing Manager who will organise its distribution to the relevant supplier, to be completed within defined time scales according to the concern level.
  • Suitable actions must be taken at the Plant and at the supplier immediately to ensure supply to Pilkington including, but not exclusively, emergency logistics, special transport, airfreight etc.
  • Should alternative materials be offered by the supplier due to non availability of the correct materials the supplier must submit their proposal using the – Supplier Deviation Request Form (PU0101 A3)
  • Depending on the level and nature of the supplier delivery concern further action is taken by the Purchasing and Supply Chain representatives – as outlined in the process flow chart.

2.3Verification of Supplier Corrective Actions

  • When the supplier has completed the necessary analysis and corrective action, it may be necessary for the appropriate Pilkington Automotive personnel to carry out a supplier visit to confirm the effectiveness of this corrective action.

2.4Closure of Supplier Delivery Concerns

  • When the concern has been effectively resolved and the associated financial liabilities agreed, the concern is closed by the Plant Purchasing Manager and Plant Logistics Group Leader, and in the case of serious concerns, also by the appropriate central Purchasing and Quality representatives. The central Purchasing and Supply Chain representatives will also document relevant lessons learnt and facilitate wider preventative actions as required.

2.5 Language of Communications

  • Formal documentation (e.g. the SDIN template and individual SDINs) and communication between the central Pilkington Automotive functions, the local Pilkington Automotive plants and suppliers relating to the resolution of supplier quality issues must be in English. Local language can only be used in the if ALL the following 3 conditions are met
  1. The Plant raising the SDIN and the relevant supplier’s manufacturing plant are based in the same country
  2. The supplier is only delivering the material to Pilkington Automotive plants in one country
  3. It is a "normal" and not a "serious" concern
  • Informal and supporting information can be in the language that best ensures efficient and effective communication between the local Pilkington Automotive plant and the supplier

2.6 Escalation Process

  • If the supplier does not respond in a timely manner to supplier delivery concerns raised against them, then concern can be escalated to the next level of Management – as defined in the escalation table in the process flow chart.

ATTACHMENTS

PU0104 A1– Supplier Delivery Incident Notice Report

PU0104 A2- SDIN Action Plan (8D) Report

PU0101 A3 – Supplier Deviation Request Form

REFERENCES

None