£26,266
37 Hours per Week
Based at York
Line Manager – Maintenance & Facilities Manager /
Changing Lives Mission
Changing Livesis a national, registered charity which provides specialist support for thousands of vulnerable people and their families, every month. Through our pioneering and innovative work we support people to make positive, lasting changes in their lives.
The role will contribute to the development of Changing Lives to help more people to change their lives together.
Job Role
To provide support to the Maintenance & Facilities Manager and Health & Safety Officer in the development and delivery of a high quality repairs & maintenance/Health & Safety/Asset Management service that will enable Changing Lives to achieve its vision & strategic objectives and achieve full regulatory & statutory compliance by:
- Delivering a high quality customer driven service, providing value for money to both the organisation and its stakeholders.
- Managing Changing Lives asset management processes, ensuring effective and efficient use of assets, informing decisions in respect of repairs investment, new build and disposal of assets.
- Developing and implementing planned maintenance and refurbishment projects.
- Ensuring compliance on all health and safety requirements
The post-holder will provide support to the Health & Safety Officer by undertaking risk assessments and Health & Safety inspection audits to ensure safe practices are maintained by project based colleagues; this will include monitoring responses to actions recorded in Changing Lives Non-Compliance Register.
Job Responsibilities
Work with Changing Lives projects, subsidiaries and employees based outside of the North East and promote a safe and healthy working environment.
To assist the Maintenance & Facilities Manager in the management of annual statutory inspections in projects located outside of the North East Region. The post-holder will commission inspections by approved contractors, update the compliance database and ensure that certificates e.g. CP12s and other documentation are securely stored.
To assist the Maintenance & Facilities Manager in providing maintenance advice and support to project based colleagues. Support the implementation of a repair reporting process, ensuring that project based colleagues understand how to report a repair and provide the right amount of information facilitate the issue of a works order.
Where necessary and appropriate, carry out pre-inspections of repairs to ensure correct fault diagnosis.
Commission contractors on the approved list to provide cost estimates and obtain Purchase Orders from project based colleagues to issue instructions to contractors.
Carry out 20% post inspections of completed repairs to ensure that contractors complete work to the required standard.
Liaise with project based colleagues to assess the performance of maintenance contractors; encourage the completion of customer satisfaction questionnaires for completed repairs and maintain a database to monitor the results.
Assist the Asset Management Team in supporting the mobilisation of new projects outside of the North East; carry out adhoc site inspections; liaise with landlords and local authority partners to obtain copies of compliance certificates and other building related documentation and deputise at site meetings.
To co-ordinate the completion and recording of PAT testing of equipment as directed by the Maintenance & Facilities Manager
To assist the Health & Safety Officer in maintaining all required Health and Safety documentation and ensure risk assessments and required procedures are regularly updated and notified to all appropriate persons.
Conduct regular Health and Safety inspections, audits, assessments and checks to ensure procedures are following correctly. Ensure all Health and Safety action following audits, assessment and inspections are clearly detailed with the owner, an action plan set in place and evidence of completion and with clear timescales and escalation.
Maintain all Health & Safety records within the document control required by ISO9001 quality management standards.
Carry out fire risk assessments of Changing Lives properties and develop relationships with local Fire Brigade Fire Safety Teams.
To assist the Health & Safety Officer in managing reviews of Changing Lives Health & Safety policies & procedures for each specific service area to ensure full compliance.
To develop reports for management on Health and safety matters, including incident reporting, within the Changing Lives Group.
To assist in the mobilisation of new projects providing advice regarding Health & Safety and carrying out checks as required.
To attend Health & Safety Committee meetings and assist in the delivery of annual Health & Safety Action Plans
Maintain in depth and up-to-date knowledge of all Changing Lives practices and policies.
Maintain knowledge of new legislation and of emerging issues around Health and Safety.
Present a professional image of Changing Lives at all times.
Comply with all legal and health and safety requirements.
To work to the performance standards provided and requested by Changing Lives
To carry out any other reasonable requests.
Person Specification – Repairs &Compliance Manager
(To be used for recruitment purposes only)
Criteria /Essential
Requirements necessary for safe and effective performance in the job /Desirable
Where available, elements that contribute to improved / immediate performance in the jobQualifications /
- A recognised relevant qualification in building construction, e.g. HNC/HND, CIOB or RICs
- NEBOSH General Certificate
Experience /
- Experience of working in either social housing or the building construction industry
- Good commercial and entrepreneurial experience
- Experience of providing a customer orientated service
- Experience in carrying out Health & Safety Audits and Health & Safety Management Systems
Skills, Knowledge and Abilities /
- Up to date knowledge of legislation frameworks and key issues relevant to the post
- Experience of working in an environment that requires confidentiality
- IT literate and able to use basic Microsoft Office including Word/Excel/Access/PowerPoint
- High level communication and negotiating skills
- Excellent report writing and presentation skills
- High level of numeracy
- Knowledge of charity/social housing and understanding of public sector issues and sensitivities
- Knowledge of construction related Health & Safety
Personal Attributes /
- Commitment to the values of Changing Lives
- Commitment to detail, ensuring all work is accurate, concise and understandable
- Commitment to equality and diversity
- Understanding of how to work within professional boundaries
- Willing to work in cooperation with team members
- Willing to work flexibly within their role
- Full, clean driving licence
Repairs & Compliance Manager AF 30.10.17 V_1.1