Peoplecangoonadate,Orcandatewithsomerestrictions,If

MassachusettsDDSQualityAssuranceBrief

Peoplewithintellectualanddevelopmentaldisabilitiesaresupportedto:

DevelopandMaintainRelationshipswithFamilyandFriends

8outof10people

haveabestfriend

(Source:NCIFY14)

HasabestfriendDoesnothave abestfriend

Source:NationalCoreIndicators(NCI)

4outof10peoplefeellonelyatleasthalfofthetime

(Source:NCIFY14)

Peoplecangoonadate,orcandatewithsomerestrictions,if

theywant(NCI,FY14)

Providerssupportpeopletoexplore,define,andexpresstheirneedforintimacy(L&Cdata)

FeelslonelyDoesnotfeellonely

88%83%

91%82%

MANatAvg

FY14FY15

NosignificantchangesFY12–FY15

Licensureandcertification(L&C)dataincludecommunity-basedhomeswithstaffsupport,individualizedhomesupports,placementservicesanddayprograms.NCIdataincludethesepopulations,aswellaspeoplelivingindependentlyorwiththeirparents.TheNCIsurveyasksabout people’ssatisfactionwithspecificoutcomes.Licensureandcertificationassesseswhether peoplearesupported bystafftoachievepersonaloutcomes.

Jan2016

1. WhatareQualityAssuranceOutcomes?

QuestionandAnswers

Inyearspastwiththeguidanceofstakeholders,DDSestablishedasetofoutcomesthatrepresentsystemexpectationsandthatformthebasisforevaluatingthequalityofservicesandsupports.Thiscanhelpcreateamore“holistic”pictureofthequalityofsupportswithintheDDSsystemandtohelpidentifyareasthatmaybecomethefocusforqualityimprovementinitiativesandactivities.

2. Wheredoesthedatacomefrom?DatafortheQAbriefscomefromavarietyofqualityassuranceprocessesinwhichDDSisroutinelyengaged.Relationshipdatausedinthisbriefcomefromthefollowingtwosources:

LicensureandCertification: DataarecollectedthroughroutinelicensureandcertificationprocessesbywhichprovidersofcommunityservicesarelicensedandcertifiedbyDDStoprovidesupports.Dataarecollectedon-sitebyateamoftrainedQualityEnhancementSpecialiststhroughinterviewswithstaff,families,andservicerecipientsaswellasreviewsofdocumentationandobservationsofresidentialand/orday/employmentservices.Thegoalofthislicensureandcertificationprocessistoensurethatprovidersmeetanacceptablelevelofquality,thatessentialsafeguardsforservicerecipientsareinplace,andthatoutcomesforspecificservicetypesareachieved.Thedataarecollectedtoinformwhethertheproviderhasmetornotmeteachstandardandresultsarerestrictedtothesetworatingcategories.

NationalCoreIndicators(NCI):TheNationalCoreIndicatorsisacollaborationbetweentheNationalAssociationofStateDirectorsofDevelopmentalDisabilities(NASDDDS),HumanServicesResearchInstitute(HSRI),andparticipatingstates.MassachusettsDDShasbeencollectingNationalCoreIndicatorsdatasince1999,with44statesplustheDistrictofColumbiacurrentlyparticipating.NationalCoreIndicatorscollectinformationaboutoutcomesofsupportsandservicesfromarandom,representativesampleofpeoplewhoreceivepaidsupportfromMADDS.Thereportedindicatorsandoutcomescomefromface-to-faceinterviewswithpeoplewhoreceiveservices(theconsumersurvey).

Outcomesarereportedinareasofemployment,choice,rights,communityintegration,relationships,satisfactionwithsupports,health,andsafety.Publiclyavailabledataarereportedatthestatelevel,canbecomparedtoaveragesofallparticipatingstates,andallowforareviewofoutcomesforpeoplebyvariousindividualandservicecharacteristics.

1. Howoftenisdatacollected?

DDScollectsdatathroughitsLicensureandCertificationprocesseachyear.NCIdataisusuallycollectedeverytwoyearsinMA.NCIConsumer

SurveydatawaslastcollectedinMassachusettsinFY2014.

2. Whyisonlyoneyearofdatashowninsomeofthegraphs?

Dataarecollectedeachyear;however,datahavebeenrelativelyconsistentoverthepast5years.Onlythemostcurrentyear(s)ofdataareshownhereforsimplicity.

3. WherecanIlearnmoreaboutthisprocess?

1. DDSLicensureandCertificationinformation:

2. DDSQualityAssuranceActivities: