Package Overview for Assessors

Western Sydney Region RTO

Assessment Package

Package Overview for Assessors

Package Number
Package Title / Certificate II in Hospitality
SIT 20207
Training Package / Hospitality 20207
Unit(s) /Elements to be assessed by this package: / Develop and Update Hospitality Industry Knowledge SITHIND001A
1. Seek information on the hospitality industry (Performance criteria 1.1-1.4)
2. Source & apply information on legal & ethical issues for the hospitality industry (Performance criteria 2.1-2.2)
3. Update Hospitality industry knowledge (Performance criteria 3.1- 3.3)
Source and Present Information SITXADM002A
1. Find Information (Performance criteria 1.1-1.3)
2. Prepare and present information (Performance criteria 2.1-2.5)
Package contents and information for assessors / Page 2 / The Assessment Notice includes the activity description and is provided to students. The assessor should include the date(s) of the assessment tasks.
Page 3 / PART 1. Research assignment
· The students will be provided with a printed copy of the assessment task.
Students will be required to complete this task over 2 weeks during their own time and submit for marking.
Pages 4 -7 / Answers for Open Book Test
· Students are given one period of 75 minutes during class time to complete quiz. 80% pass mark is required towards competency.
Pages 8 -12 / Answers for Open Book Test
Page 13 / Task checklist for Part 1
Page 14 / The Assessment feedback sheet should be completed by the assessor and provided to the student when all aspects of the task has been completed and additional verbal feedback and opportunities for re- assessment if necessary discussed.
Equipment and/or resources required
Other comments / It is expected that Parts 2 be conducted at the end of the unit of work e.g. Weeks 8 & 10. To enable the students to gain knowledge prior to testing competency.

Western Sydney Region

Vocational Education and Training

Assessment Notice

VET Framework: Hospitality
Assessor / Teacher:
Unit of competency: Develop and Update Hospitality Industry Knowledge SITHIND001A
Source and Present Information SITXADM002A
Part 1 Due Date :
Part 2 Due Date :
Part 1 Research Assignment
You are required to complete a research task in which you will source a job in the hospitality industry and deliver the sourced information in a brief written presentation.
Part 2 Open Book Test
You will be provided with questions which must be completed during class time (approximately 50 mins).
If you have trouble understanding these tasks, please ask your teacher for assistance.

RESEARCH ASSIGNMENT

Candidate name:

Assessor name:

Unit of competency

/ Develop and Update Hospitality Industry Knowledge SITHIND001A
Source and present information SITXADM002A
Students that may have literacy or cultural issues, could give a verbal response or have the use of a scribe.
Instructions for the Student
Part 1 Research Assignment:
There are many different careers in the Hospitality industry. Your task is research one of these and present the following information.
You must:
a. Find an advertisement for a job in the Hospitality industry that you would like to do. Include the job advertisement (from internet or newspaper) then:
b. Answer the following questions:
1. Name the position.
2. List the steps between an entry level position and the position you have chosen (eg. the positions from kitchen hand to head chef)
3. Write a job description for this position?
4. What sector of the industry does the position belong to?
5. List the regulations/acts/laws that are associated with working in the postition you have chosen.
6. List & describe 5 hospitality ethics in your own words.
The following website may assist you: http://www.myfuture.gov.au/
Essential Presentation Criteria includes:
1. The assignment must be typed
2. Include a cover sheet- your name, subject name, teacher’s name.
3. Assignment must be stapled together
Feedback to candidate
Strengths:
Improvements needed:
General comments:

Candidate signature:

/ /

Date:

Assessor signature:

/ /

Date:

OPEN BOOK TEST

to assess underpinning theoretical knowledge

Candidate name:
Assessor name:
Unit of competency / Develop and Update Hospitality Industry Knowledge SITHIND001A
Source and present information SITXADM002A
Students that may have literacy or cultural issues, could give a verbal response or have the use of a scribe.
Instructions for the Student
You must answer the following questions:

1. List the 7 sectors of the Tourism Industry [7 marks]

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

2. Define the term Commercial and Non Commercial operations (give 2 examples of each) [2 marks each]

Commercial

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..…………………………………

Non Commercial

3. Explain the services provided by each of the following sectors of the Hospitality Industry [2 marks each]

a. Accommodation

……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..

b. Gaming

c. Meeting and Events

d. Visitor Information

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….

4. Why is it important that the sectors of the industry work together? [2 marks]

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..…

5. Select a piece of legislation applicable to Tourism and Hospitality Industry and complete the following (not anti-discrimination):

a. Name the relevant State and/or Federal Act [1 mark]

……………………………………………………………………………………………………………

b. Detail the main focus of the Act [2 marks]

………………………………………………………………………………………………………….………………………………………..………………………………………………………………………………………………………………………………………………………………………………

c. Discuss or give examples of how the Act impacts on the industry or individuals within the industry [2 marks]

7. Describe the Anti-discrimination Act [2 marks]

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

8. List 4 ways you could obtain updated information about the hospitality industry [4 marks]

9. Discuss the role and function of the following key departments in the hospitality industry [8 marks]

a. Front Office

b. Housekeeping

c. Food and Beverage

d. Human Resources

10. Explain how the Front Office might interact with the Housekeeping department. [2 marks]

11. List 5 personal attributes of a successful Tourism and Hospitality worker [2 marks]

Outline ONE ethical issue that you may encounter whilst working in the Hospitality Industry [2 marks]

TOTAL /44

Feedback to candidate
Assessor signature: / Date:

OPEN BOOK TEST – Answer Guide

to assess underpinning theoretical knowledge

Candidate name:
Assessor name:
Unit of competency / SITHIND001A – Develop and Update Hospitality Industry Knowledge
Students that may have literacy or cultural issues, could give a verbal response or have the use of a scribe.
Instructions for the Student
You must answer the following questions:

List the 7 sectors of the Tourism Industry [7 marks]

Visitor Information Services

Food and Beverage

Accommodation

Travel and Tours

Entertainment and Recreation

Gaming

Meetings and Events

2. Define the term Commercial and Non Commercial operations (give 2 examples of each) [2 marks each]

Commercial

Commercial is a profitable business for example hotels, bars, restaurants, function centres. All of these businesses provide a service for customers in return for money.

Non Commercial

A non-Commercial business is run not to profit form its services provided, examples include hospitals, prisons, armed services, or canteens.

3. Explain the services provided by each of the following sectors of the Hospitality Industry [2 marks each]

a. Accommodation

· Provides a suitable place to stay

· Beds

· Rooms

· Room service

· Gyms Conference rooms

b. Gaming

Provide services and facilities such as poker machines for the purposes of gaming and betting eg Keno, Blackjack, TAB

c. Meeting and Events

Facilities and services for meetings, conferences ,exhibitions such as programs, displays, itineraries, food and beverages, entertainment.

d. Visitor Information

Provide information about local, state, and regional and state tourist attractions in the form of maps, brochures, calendar of events, local arts/crafts promotion.

4. Why is it important that the sectors of the industry work together? [2 marks]

· Services support each other

· Ensure smooth running of enterprise

· Ensure guests are satisfied.

5. Select a piece of legislation applicable to Tourism and Hospitality Industry and complete the following (not anti discrimination):

a. Name the relevant State and/or Federal Act [1 mark]

b. Detail the main focus of the Act [2 marks]

c. Discuss or give examples of how the Act impacts on the industry or individuals within the industry [2 marks]

ANSWERS CAN INCLUDE THE FOLLOWING INFORMATION:Food Act 2003 (NSW) (as amended)

Key points of the Act include:

· it is an offence to sell contaminated or adulterated food

· food premises and handlers must conform to minimum standards of hygiene or risk prosecution, fines and possibly jail

· the roles and responsibility of the Environmental Health Officer (EHO) include right of entry, power to inspect, right to collect food and beverage samples for testing, the right to close down a restaurant, the power to give warnings with set time limits for changes of improvements to be made and the power to fine an

· owner for breaches of the legislation.

Liquor Act 1982 (NSW) Liquor Amendment Act

2000

Key points of this act include:

· the location of the site where alcohol may be served in an establishment

· the opening times when alcohol may be bought and sold

· the legal drinking age (18 years of age)

· responsible service of alcohol.

Smoke-Free Environment Act 2000 (NSW)

Anti Smoking Legislation

Smoke- Free Environment Act 2000 [NSW]

· It is now illegal to smoke in many public places.

· This has had an effect on many hospitality establishments that now provide non smoking areas or have become totally smoke free

Occupational Health and Safety Regulations

2001 (NSW)

Key points of this legislation and regulations

include:

· an employer owes an employee a duty of care, as do fellow employees

· the provision of goals for improving occupational health and safety in Australia

· workplaces are required to put in place systems to identify, assess, control and/or eliminate health or safety risks.

· WorkCover Authority NSW is the NSW authority responsible for ensuring employers meet their legislative requirements under the Occupational Health and Safety Act. The Authority manages workplace safety, injury management and workers’ compensation.

Fair Trading Act 1987 (NSW) (as amended)

Trade Practices Act 1974 (Cth) (as amended)

Key points of the Fair Trading Act are:

· providing consumer protection for customers

· governing product safety of equipment for

· employees

· product information regulations – no misleading information on products or services.

· Key activities covered by the Trade Practices Act are:

· merging of companies to form monopolies and restrict trade

· agreements on pricing and restriction of competition

· false and misleading advertising

· misleading or deceptive selling.

Workplace Relations Act 1996 (Cth)

(as amended)

Equal Employment Opportunity (Commonwealth

Authorities) Act 1987 (Cth)

Equal Opportunity for Women in the Workplace

Act 1999 (Cth)

Key points of these Acts are:

· identification and elimination of discriminatory barriers that cause inequality in the employment of any person or group of persons

· businesses with over 100 staff are required to submit to the Federal Government a copy of their EEO plan for addressing inequities and inequalities in the workplace.

Sex Discrimination Act 1984 (Cth)

Key points of this Act include:

· promoting equality of the sexes

· eliminating sexual harassment

· eliminating discrimination relating to sex (e.g. marital status, pregnancy).

Racial Discrimination Act 1975 (Cth)

Key points of this Act include:

· equality of employment for people of different races

· elimination of discrimination against people in public.

Disability Discrimination Act 1992 (Cth)

Key points of this Act are the elimination of unfair treatment or harassment due to:

· disability or perceived disability (disability includes physical, intellectual and psychiatric disability)

· disease such as HIV/AIDS other infectious diseases

· sex, race, age, marital status, sexuality, or disability of one of your relatives, friends or work colleagues.

Smoke-free Environment Act 2000

Smoke-free Environment Regulation 2000 (NSW)

(since 6 September 2001)

Key points of this Act are that most enclosed public

places are smoke-free including:

· restaurants, cafes, cafeterias, dining areas, takeaway shops and other eating areas

· community centres, halls and places of public worship schools, colleges and universities

· professional, trade, commercial and other business

· premises

· theatres, cinemas, libraries and galleries

· trains, buses, trams, aeroplanes, taxis, hire cars, ferries and other vessels

· common areas in hostels and motels

· fitness centres, bowling alleys and other sporting and recreational facilities

· child care centres

· hospitals

· dining areas of pubs, clubs and night clubs

6. Describe the Anti-discrimination Act [2 marks]

Aims to ensure that all organisations provide fair equitable access to services and facilities for all customers. It takes into account gender, race, culture, religion, disabilities, age, and sexual preference.

7. List 4 ways you could obtain updated information about the hospitality industry [4 marks]

· reading Hospitality industry magazines, such as Open House Foodservice or Hospitality Magazine

· reading trade newsletters and periodicals

· accessing websites such as Australian Hotels & Hospitality Association, the Hospitality Liquor & Allied Industries Union or the Liquor Licensing Commission in your state or territory

· Libraries are another excellent source of current information which may include books, CD-ROMs and the latest trade journals and catalogues.

8. Discuss the role and function of the following key departments in the hospitality industry [8 marks]

e. Front Office

To service and administer the reservation section of the establishment. This could include taking guest reservations, looking after laundry requirements for the establishment and guests, arranging dry cleaning, staff uniforms, providing linen etc. to various departments, particularly Food and Beverage (restaurants, bars, kitchens and functional areas).