Organizational Context (Where the Job Is Located in the Organization)

Job Title / Human Resources Officer
Classification Level
Organizational Unit/ Duty Station
(Department / Zone Office / Delegation.....etc) / IFRC Population Movement Operations Office (PMO) at Cox’s Bazar, Bangladesh
Immediate Supervisor’s Title / Support Services Coordinator
Second Line Managers Title (if applicable) / Head of PMO Sub-Office at Cox’s Bazar
Technical Manager’s Title
(if applicable) / Sr. HR and Admin. Manager, IFRC Bangladesh Country Office, Dhaka, Bangladesh
Number of Direct Reports
(if applicable) / NA
Number of Indirect Reports
(if applicable) / NA

Organizational context (where the job is located in the Organization)

The International Federation of Red Cross and Red Crescent Societies (IFRC or “the Federation”) is the world’s largest volunteer-based humanitarian network. The Federation is a membership organisation established by and comprised of its member National Red Cross and Red Crescent Societies. Along with National Societies and the International Committee of the Red Cross (ICRC), the Federation is part of the International Red Cross and Red Crescent Movement. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” It works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.
IFRC Bangladesh Country Delegations’ mission is to support the Bangladesh Red Crescent Society(BDRCS) in fulfilling their mandate in close cooperation with Red Cross and Red Crescent Movement partners as well as other relevant organizations, to coordinate and direct international assistance as required and to provide representation to international and regional organizations as appropriate.
BDRCS, as an auxiliary to the government and guided by the Fundamental Principles, is one of the leading humanitarian organizations in the country. BDRCS has branches and activities that cover the entire country, including Cox’s Bazar.
Starting 25 August 2017, people fleeing violence in northern areas of Myanmar’s Rakhine State have been crossing into Bangladesh and arriving in Cox’s Bazar, a district of Bangladesh, in massive numbers. As per a situation report issued by the Inter-Sector Coordination Group (ISCG) on 26 September, some 480,000 persons – many of them women, children and the elderly – are estimated to have crossed the border into Bangladesh, with the influx expected to continue. BDRCS has adopted one -window approach for this operation to provide the support to the people from Rakhine- who have been living in different makeshift camps since October 2016.
The current priority is on scaling-up emergency response to meet the immediate needs of those displaced with focus on food, shelter water and sanitation, health, PSS, Protection, gender and Inclusion and RFL as well as preparedness for possible natural disaster, newly arrival as well as epidemics. They key focus of the operation for the first 3 to 4 months is lifesaving activities with some initial plans of short term to medium term that needs to be reviewed after further clarity on the evolvement of the situation.
The Human Resources unit is part of the Field Programme Team within the Population Movement Operation (PMO) sub-office of the IFRC Bangladesh Country Office. The field programme team consists of a number of Key technical specialists within Support services functions.
The Human Resources Officer will be based in Cox’s Bazar with some travel to field sites.

Job purpose

The Human Resources Officer will report to the Support Services Coordinator and will provide specific administrative and technical human resources support to internationally/locally deployed IFRC staff within the Population Movement Operations (PMO) in Cox’s Bazar and ensure provision of efficient and cost- effective services. S/he will take responsibility for managing the PMO HR function systems, procedures, in close collaboration with the staff, as well as providing support to the Support Services Coordinatorin his/her role as the HR Officer.

Job duties and responsibilities

Establish and maintain HR systems and processes

Establish an effective system to manage national staff ensuring that rules, regulations, procedures and processes for this staff category are clearly outlined and are in line with National labour laws and other legal requirements
Ensure alignment with International Federation guidelines and policies and compliance with procedures, systems and processes
Provide support for fast deployment of people in coordination and/or consultation with line managers
Provide short, mid and longer term HR planning/identification of HR needs
Ensure tracking of mission dates, extension of missions and interact with employment relations for replacement of delegates and staff or extension
Support the recruitment and selection of staff for emergency operations
Coordinate staff on loan arrangements with NS/PNS
Provide timely and accurate human resources information to management team, assisting them to interpret information and take decision

Human Resources Systems

Management of all HR systems, incl. MyHR, HR archiving system, performance management and Learning platform.
Support and advise managers and staff in performance management including handling misconduct and other forms of grievances.
Facilitate staff in compliance in the execution of performance appraisal
Contribute to the preparation of accurate and timely regular HR reporting and statistical analysis

Learning Platform and Staff Development

Promote and stimulate the use of the IFRC Learning platform among staff and with (potential) external partners.
Promote and increase awareness through the Learning Platform by sending updates.
Support the National Society with Learning developments tools.
Support the HR and National Society staff to put in place and manage a systematic and sustainable staff development and learning approach.

HR Administration

Open employee file and ensure completeness of required documentation
Maintain staff files ensuring that they are complete, observing privacy and confidentiality requirements
Issue work reference letters as well as any other accepted validation documents required by staff and approved by the Federation
Execute leave management of international/national staff
Facilitate request/end of contract of employment/requests for extensions and appraisals.
Facilitate information on delegates’/staff end of mission.
Manage the PMO Delegate and staff contact list
Maintain and Manage PMO Staff and Delegate database and ensure its distribution on a weekly basis

Briefing, debriefing and induction

Inform departments to prepare briefing/debriefing program support them in the coordination of briefings and debriefings
Develop a tailored induction, briefing and debriefing system for staff.
Supervise the logistical arrangements for staff induction
Book HR appointments including stress counselor
Provide delegate with standard briefing guidelines, ID card, badge, T-shirt, bag, pins and stickers and prepare request for per diem and reimbursement of expenses
Contribute to the improvement of briefing and debriefing arrangements
Coordinate the induction of new staff with the responsible unit

National Society Development

Provide the National Society with Human Resources technical support and advise when requested.

Duties applicable to all staff

1. / Actively work towards the achievement of the Federation Secretariat’s goals
2. / Abide by and work in accordance with the Red Cross and Red Crescent principles
3. / Perform any other work-related duties and responsibilities that may be assigned by the line manager

Position Requirements

Education / Required / Preferred
University degree in Business Administration - Human Resources or equivalent. / X
IMPACT training or equivalent experience is preferred. / X
Experience / Required / Preferred
Minimum 3 years or relevant working experience, with significant, broad based experience in Human Resources domain. / X
3 years administration experience in comparably sized humanitarian organization (s). / X
Experience in facilitating and supporting management/HR/admin personnel. / X
Experience of managing supporting staff. / X
At least 2 years field experience in a humanitarian organisation. / X
Experience working in a Red Cross or Red Crescent National Society and/or IFRC or ICRC. / X
Able to work under stressful conditions and meet tight deadlines. / X
Ability to work in a cross-functional and multi-cultural environment. / X
Knowledge and Skills / Required / Preferred
Good inter-personal skills / X
Ability to work in a team, excellent communication skills. / X
Group process facilitation skills, coordination skills. / X
Open to learning and committed to acting on learning and sharing experiences. / X
Self-supported in computing systems. / X
Experience in change management. / X
Knowledge, skills and languages / X
Languages / Required / Preferred
Excellent in English communication (Both spoken and written) / X
Bengali Language / X
Other languages: / X
Competencies (to be filled in by HR)
Core Competencies: Communication; Collaboration and Teamwork; Judgement and Decision Making; National Society and Customer Relations; Creativity and Innovation; Building Trust

Sign off by Line Manager

Name: / Signature: / Date:

For internal use only

Classified by: / Date:
Approved by the Job Classification Committee: / Date:

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