Oregon 2007-2008 Approved Supplemental Education Service Provider
Tutorial Services
Tutorial Services Distance Provider
Contact Information
Name of the Company: Tutorial Services
Address: 26063 Pennie Dearborn Heights MI 48125
Street City State Zip
Phone: 888.292.2076 Email:
For further information about the company contact:
Name Thomas H. Allor Jr
Address: 26063 Pennie Dearborn Heights MI 48125
Street City State Zip
Phone: 888.292.2076 Email:
Representative in Oregon
Oregon Contact Information:
Name: Jerry Lendon
Address: 2346 NE 46th Ave Portland Oregon 97213
Street City State Zip
Phone:503.331.5954 Email:
Qualifications:
1. Number of Years with the Company: __0_years _6_months
Jerry Lendon completed a Bachelor of Science degree in Mathematics at the University of Eastern Michigan, where he also completed and received a single subject teaching credential in Mathematics. Mr. Lendon taught high school math for four years in Michigan urban schools. He has relocated to Portland Oregon to serve as our local coordinator. Mr. Lendon has completed orientation and training on our tutoring program and the CompassLearning Odyssey instructional program, and is ready to begin work. Mr. Lendon is prepared to represent our company in the Salem-Keizer and Woodburn school districts. We are prepared to serve 250 students in the Salem-Keizer school district and 250 students in the Woodburn school district.
1. Describe representative’s role in district arranged parent recruitment meetings and meetings with parents to set goals, timelines and measures of progress in collaboration with parents:
Our local coordinators represent our program at school and district arranged parent recruitment meetings, as well as at district and school site meetings. Our local coordinators are the first members of our staff to interact with parents and with school site staff. The local coordinators are responsible for collecting and compiling data and input from school records, teachers and parents, and using that information, along with diagnostic assessment data to identify the content focus of the tutoring sessions, and establish achievement goals, benchmarks, and timelines that will be supported by all stakeholders.
Our local coordinators contact parents the week that the school/district provides us with student contact information; coordinators are responsible for providing parents and students with the initial program welcome and orientation. During the welcome and orientation session the coordinator thoroughly describe our tutoring model to the parent and child, explains our diagnostic and on-going assessment processes, shares what the data and information collected to date indicate the general focus of the child’s tutoring should be, explains the content and process for developing the student’s Individual Learning Plan and parent-district-provider agreement, provides parents with the name of the tutor who will be working with their child, sets the tutoring and conferencing schedules with parents, explains our formal complaint procedure (usually determined by the district), and answers all questions that the parent or student may have. All parent conferences are arranged to accommodate parent schedules; conferences can take place over the phone or in person.
The local coordinator conferences with parents for a second time after the diagnostic assessment is completed and scored. During this conference the coordinator explains the results of the diagnostic to parents and the student, discuses relevant academic data provided by the school staff (i.e. standardized test scores, report card grades, teacher’s suggestion for the tutoring focus), and in collaboration with the parents, develops goals and a timeline for their child’s tutoring program; these goals and timelines are written into the students Individualized Learning Plan (ILP) and school-parent-district agreement. The coordinator is responsible for revising the ILP when necessary, and getting signatures of approval from all parties prior to making any substantive revisions.
After the student completes the first five hours of tutoring, the local coordinator conferences with parents for a third time, to ensure that parents are satisfied with the tutor and tutoring process, and to collect parent input.
3. Describe experience, and/or training, to accurately describe SES services, set student goals, timelines and measure student progress in collaboration with parents:
We hire qualified individuals with training, experience, advanced course work, and credentials in education, ESL, special education, and/or distance learning, who have a record of successful teaching relationships with at-risk students; competency in reading and math skills at the appropriate grade level(s); and references verifying their patience, reliability, dependability, and aptitude for working with youth. Upon hire local coordinators complete our initial orientation and training program to familiarize them with program protocols and logistics including the navigating the CompassLearning Odyssey program, student assessment, progress reporting, communicating with parents and teachers, attendance reporting, documentation, and program paperwork, and our instructional methods. Local coordinators participate in additional training throughout the year. Topics covered during the training sessions include the history of Title I, the specifics of No Child Left Behind (NCLB), the Educational Industry Association (EIA) code of ethics, the SES USDE guidance, child abuse reporting, and best practices in distance education.
4.Describe services representative will provide in program implementation and technical assistance:
Our local coordinators are responsible for representing our program at school and district arranged parent recruitment meetings, as well as at district and school site meetings. Our local coordinators are the first members of our staff to interact with parents and with school site staff. The local coordinator is responsible for collecting and compiling data and input from school records, teachers and parents, and using that information in combination with the diagnostic assessment results to identify the content and skills focus of the tutoring sessions, and, in collaboration with parents and teachers, establishing achievement goals, benchmarks, and timelines.
Our local coordinators contact parents the week that the school/district provides us with student contact information; local coordinators provide parents and students with the initial program welcome and orientation. During the welcome and orientation session the coordinators thoroughly describe our tutoring model to the parent and child, explain our diagnostic and on-going assessment processes, share what the general focus of the child’s tutoring will be, explain the content and process for developing the student’s Individual Learning Plan (ILP), provide parents with the name of the tutor who will be working with their child, arrange the tutoring and conferencing schedules with parents, explain our formal complaint process, and answer all questions that the parent or student may have.
The local coordinator conferences with parents for a second time after the diagnostic assessment is completed and scored. During this conference the coordinator explains the results of the diagnostic to parents and the student, discuses relevant academic data provided by the school staff (i.e. standardized test scores, report card grades, teacher’s suggestion for the tutoring focus), and in collaboration with the parents develops goals and related timelines for their child’s tutoring program; these goals and timelines are written into the students Individualized Learning Plan and school-parent-district contract. The coordinator is responsible for revising the ILP when necessary, and for informing and getting signatures of approval from all parties prior to making any substantive revisions.
After the student completes the first five hours of tutoring, the local coordinator conferences with parents for a third time, to ensure that parents are satisfied with the tutor and tutoring process, and to collect parent input. The local coordinator is also responsible for addressing and resolving any tutor-student problems that may arise, and for ensuring that parents and the school district are satisfied with program services.
All local coordinators have the expertise to provide technical support to parents and students should they encounter problems with the CompassLearning Odyssey program. Local coordinators also have the training to provide basic support with computer hardware problems should any occur. When parents and students encounter difficulties beyond the coordinator’s training they are referred to Dell’s 24 hour help line and, when necessary, the coordinator provides them with the postage and packaging needed to exchange the faulty computer for a new one, all free of charge. The coordinator will assist parents with this process.
5. Describe experience and/or training to assist parents and students with computer technology to access the educational program and any support services provided by the company
Our local coordinators, as well as our tutoring staff, are provided with training on the CompassLearning Odyssey program including how to administer and interpret results from the Explorer diagnostic and Odyssey periodic assessments, the process of assigning usernames and passwords to students, how to serve as a CLO program administrator of a group of assigned students, and how to use the trouble-shooting guide provided by CLO for common program challenges. Our local coordinators receive training on the set up and use of the Dell computers. All Dell computers are purchased with a one-year warranty that allows us to exchange problem computers for brand new replacements. In the event that families encounter technical difficulties that are beyond the training of local coordinators families are encouraged to work with Dell’s 24-hour customer support service. If families’ technical concerns are not resolved by Dell’s customer service our local coordinators provide them with a postage paid container and instructions for shipping the computer back to Dell in exchange for a new one.
2007-2008 Oregon Approved SESP
Tutorial Services
Oregon 2007-2008 Approved Supplemental Education Service Provider
Tutorial Services
Capacity
Service Areas, Capacity for serving students and Content Areas
Name of District / Grade levels / Maximum capacity number to be served in math / Maximum capacity number to be served in reading / Maximum capacity number to be served in ELD / Total by districtSalem-Keizer / K-12 / 125 / 125 / N/A / 250
Woodburn / K-12 / 125 / 125 / N/A / 250
The company must be prepared to provide services to the maximum capacity listed for each content area in each district listed.
The company will be removed from the selection list of every district the company:
· Refuses to serve for any reason
· Does not meet the maximum capacity listed in this application
· Requires a minimum number of students
· Does not participate in a listed districts selection and service agreement activities
Program Sessions
Frequency, Length, Times and Location of Sessions
Average number of sessions: 15 sessions Average number of sessions per week 2 sessions
Length of each session: 1 hours Average Cost of each Session $50.00
Times of Service
List specific times - Sessions must not be held during regular school hours.
Afternoon / Evening / SummerLocal District Time: 3:00pm-5:00pm / Local District Time: 5:00pm-9:00pm / Dates: June 30th – September 1st, 2008
Times: 8:00am- 9:00pm
Location of Sessions:
Student’s home
Computer Access
Access to Online Programs or Programs on Disc
Describe how students will access program: Students will access the program via internet.
If the Company Provides Computers, Please Complete the following descriptions:
1. Describe, in detail, the computer and accessories the company will provide students for use in the SES program. Include:
a. brand of computer - Dell Dimension E521
b. brand and size of monitor: 17 inch Samsung 920 NW Wide Screen LCD
c. size – 80 GB Serial ATA hard drive (7200 RPM) w/ DB Chachea
d. gigabytes - 1 GB dual channel DDR 2 SDRAM at 667 MHz- 2DIMMs
e. type of operating platform provided – Genuine Windows XP Home Edition
f. initial type of software – Adobe Acrobat Reader 7.0, Windows XP Home Edition
g. type of software installed for use once students earn the right to unlock it: Adobe Acrobat Reader 7.0, Windows XP Home Edition
2. Describe how the provider ensures the computer system demonstrated to the parents prior to SES begins is the same system and quality delivered to the parent for program use.
We place the computer order, which includes the specifications, directly with Dell, and we purchase the computers. We always receive exactly what we order.
3. Describe the terms under which the student will be allowed to keep the computer after services are completed.
Students keep the computers at no charge. This cost is absorbed by our organization.
4. Describe and list costs to parents to keep the computer by item (e.g. continued internet service, maintenance, technical assistance) once SES is completed.
Item/service / Cost per month / Item/service / Cost per monthMonthly internet service / $39 / Computer maintenance and technical assistance provided by Dell / Free with one year warranty
2007-2008 Oregon Approved SESP
Tutorial Services
Oregon 2007-2008 Approved Supplemental Education Service Provider
Tutorial Services
5. Describe, in detail, the return policy if parents terminate services before agreed sessions are completed.
Parents are asked to return the computer to us; we provide parents with a postage paid, pre addressed shipping box, to use to mail the computer back to us.
6. Describe the return policy if students do not complete the program.
Students are asked to use the postage paid, pre addressed shipping box, to mail the computer back to us.
7. Describe the company policy for return of the computer if services are terminated by the district due to lack of student progress and/or meeting timelines for progress.
If the district terminates services students are asked to use the postage paid, pre addressed shipping box to mail the computer back to us.
8. Describe the process for computer delivery and installation; include timelines for receiving computer after parents sign an agreement with the provider.
Once the school district gives us permission to provide services we place a computer order with Dell; Dell ships the computers the next day. Dell sends us an email notifying us that the computers were sent, along with confirmation of the address to which each computer was shipped. The computers arrive to the students’ homes within 5-7 days. Our staff phone each student’s home to inform parents that their computer is coming, and to answer any question they might have. Five days after the computer is shipped staff phone the parent’s to ensure that the computer arrived, and to walk parents thorough the process of starting up the computer. Parents only need basic technical assistance as the computers that we purchase are “plug and play”. Staff walk parents and the student through the CompassLearning Odyssey registration process, provides them an orientation to the program, and supports the student as they practice logging in and out of the system and explore the overall program.