2001 Introduction to Business CommunicationPage 1
- A smile is a form of nonverbal communication.
- Most businesspeople spend only 10 to 20 percent of their working day listening.
- First impressions are based primarily on appearance, behavior, and voice.
- Communication is a two-way process requiring a sender and a receiver.
- When you listen attentively to what someone is saying, you are engaging in passive listening.
- Speaking is the most important communication skill.
- Jumping to conclusions is an example of ineffective listening.
- The process of exchanging ideas and messages is known as communications.
- In order to become an effective listener, a person should make mental notes of supporting arguments and details as he/she listens.
- If verbal and nonverbal communication disagree, the receiver will usually believe the non-verbal communication.
- Proofreading and editing are synonymous.
- Capitalize compass points when they are used to identify geographic areas or as part of a name.
- The apostrophe always follows the s when forming plural possessives.
- Commas are always placed inside, not outside, quotation marks.
Choose the correct word
- Too much exposure to the sun has a bad ______on the skin.
- One of our ______stockholders has requested more information about the proposed building project.
- Personalized ______is quite expensive.
- Have you ______the entrance exams for law school?
- We provide five dressings to ______the wide variety of offerings in our salad bar.
- For your purchases, we ______all major credit cards.
- Mr. Billings will be able to ______you on career opportunities.
- In expressing dates in foreign correspondence, you may wish to have the day ______the month.
- Our company was ______a part of Paget Industries.
- How much ______is it until we reach our destination?
DIRECTIONS: The following groups of words may contain from ZERO to FOUR misspelled words. Select the number of misspelled words in the group, and blacken the space on the answer sheet that corresponds with that number.
- familiar, dilemma, harassment, supersede
- disastrous, likable, playright, deductable
- mischievious, occasionally, irrevelant, calendar
- millenium, questionaire, acknowledgement, paralell
- frolicking, unecessary, embarassment, liquified
- statistically, neice, separate, accumulate
- sophmore, minature, government, accidently
- exercise, convience, likelihood, caffeine
- occurrence, indispensible, persistant, monopolize
- privelege, jewelry, pamphlet, horrible
DIRECTIONS: In one of the three columns below, you may find one misspelled word. If so, fill in the space on the answer sheet that corresponds with your selection. If you find no misspelled words in the first three columns, select Column D (Correct) as your answer.
- Which word is misspelled
- Which word is misspelled
- Which word is misspelled
- Which word is misspelled
- Which word is misspelled
- Which word is misspelled
- Which word is misspelled
- Which word is misspelled
- Which word is misspelled
- Which word is misspelled
DIRECTIONS: In each of the following sentences, indicate the number of words that must be capitalized by filling in the corresponding letter on the answer sheet.
- Leslie Warner, formerly with our london office, has joined the executive staff at our headquarters.
- before flying up north for thanksgiving, the real estate agent planned to show the property.
- vacations will center around jewish and christian holidays; for example, hanukkah and christmas.
- Whenever we need to travel to the west coast, jack and I usually visit our office in sacramento.
- our business slows down during the winter and fall; spring and summer are our busiest seasons.
DIRECTIONS: In each of the following sentences, choose the form of number expression that best completes the sentence by selecting A or B on your answer sheet.
- At least ______percent of the staff will attend the seminar.
- Janet asked Marlene to buy
- The lobby was decorated in ______century decor.
- The company is now located at ______Enterprise Drive.
- Approximately ______fans were waiting backstage.
DIRECTIONS: In each of the following sentences, choose the word that best completes the sentence by selecting A or B on your answer sheet.
- At first, I could not believe the winner could be ______.
- I am upset because the number of stray animals ______increased.
- Anne ______in bed all morning.
- Professor Durkin believes Edgar Allan Poe was the ______writer of the two.
- I like to read a classic tale ______.
- Will you ______my computer to Mary’s desk?
- ______report to Mr. Crandall was informative and very well written.
- We recently heard about ______improving the procedures for checking credit references.
- You must choose ______the five courses offered for staff development this quarter.
- Benito Juarez was different ______Pancho Villa.
DIRECTIONS: Read the following sentences carefully. If a sentence is grammatically correct, mark A on your answer sheet. If the sentence contains an error, mark B on the answer sheet.
- The convicted spy was hanged at dawn.
- Our agent sent separate files to Bill and myself.
- Mr. Adler is the state senator who we contacted last week.
- Our agency is proud of its reputation for prompt service and dependability.
- Both our son-in-laws will take an active part in the business.
- I wish that I were in Florida now.
- The criteria for entering the contest has been changed.
- Please remove the magazines off of the coffee table.
- Neither the critics nor the author were right about the reaction of the public.
- Everyone at camp must have his/her medical certificate on file before participating in competitive sports.
DIRECTIONS: On your answer sheet, fill in the corresponding letter that represents your choice of correct punctuation. If the sentence requires no change, select A.
- Conference Room B was being painted, therefore, we moved the meeting to the auditorium.
- St. Louis, Indianapolis, and Columbus: these are our fastest-growing markets.
- The company planned it’s expansion carefully to avoid the large debt that many growing businesses experience.
- Don’t delay another day, order your Commodore skis today!
- Did you read the article “Is a Personal Computer for You?”?
- New sales representatives have been hired for Detroit, Michigan, Mobile, Alabama, and Ogden, Utah.
- When he said “right away” he wasn’t kidding.
- A companys responsibility is to its shareholders and customers.
- Bob was present at the meeting but was unable to attend the reception that followed.
- No Ms. O’Donnell did not approve the purchase of any new equipment during the past four months.
DIRECTIONS: Read the following sentences. If the sentence is punctuated correctly, mark A on your answer sheet. If the sentence is incorrectly punctuated, mark B on your answer sheet.
- Students who are in the top quarter of their graduating class are eligible for this award.
- The offices we temporarily rented were furnished and had all the standard office equipment.
- Initiative is a desirable trait, but it must be kept under control.
- Show this report to Governor Burke and ask him for his reaction.
- Enjoy a fine hearty meal at our superb restaurant.
- On Thursday, December 15, 2000 the case is expected to come to trial.
- There is no reason for me to describe the beauty of the Rocky Mountains to you, I know you once lived there.
- I, too, thought the program was well planned, however, a few minor changes should be made before the next presentation.
- At the three day leadership seminar, we learned how to identify and resolve conflicts on the job.
- His latest article, “Don’t Sell America Short”, is a tribute to American know-how.
DIRECTIONS: On your answer sheet, mark the letter that best answers the question.
- Which sentence is punctuated correctly?
- Which sentence is incorrectly capitalized?
- Which sentence contains an error in number expression?
- Which one of the following is a complete sentence?
- Which sentence contains a subject and a verb that do not agree?
- Which sentence does not have parallel structure?