Optus Local Direct Service

Optus Local Direct Service

Standard Pricing Table

(Small & Medium Business Customers)

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1. About this Standard Pricing Table 3

2. How do We Calculate Call Charges? 3

2.1 Will we charge you for an unsuccessful call? 3

2.2 How do we calculate the cost of a long distance (or timed rate) call? 3

3. Service Charges 3

3.1 Service Establishment Charge 3

3.2 Service Activation Charge 3

3.3 Service Reconnection Charge 4

3.4 Service Charge - Basic Service 4

4. Call Charges 4

4.1 Local calls: 5

4.2 13/1300 call 5

4.3 Emergency Services calls 5

4.4 Directory Assistance calls (1223) 5

4.5 Community calls 5

4.6 Calls to Other Services 5

4.7 Diverted Calls 6

4.8 Retrieval Calls 6

4.9 Three Way Calls 6

5. Enhanced Calling Feature Charges 6

5.2 Call Waiting 6

5.3 Call Waiting Display 6

5.4 Call Divert Access 6

5.5 Three Way Access 6

5.6 Voicemail 6

5.7 Wake-Up Reminder Call 7

5.8 Call Return 7

5.9 Caller ID 7

5.10 Selective Calls 7

6. Other Charges 7

6.1 New Number Fee 7

6.2 Change of Number Fee 7

6.3 After-Installation Charges (Missed Service Calls, Special Request Orders, Phone Delivery, Service Charges) 7

6.4 Billing Feature Charges - Itemised local calls and bill copy requests 7

6.5 Network Facilities Removal Charge 8

6.6 Change of Account Holder Charge 8

6.7 Administration Fee - When you move premises 8

6.8 Paper invoice fee 8

6.9 Payment processing fee 8

6.10 Late Or Non-Payment Fees And Charges 9

6.11 Payments made through an Australia Post outlet 9

6.12 Payment Dishonour Charges 9

6.13 Mercantile agent recovery fees 9

6.14 Suspension fees 9

7. Pricing Plans 9

7.1 $10 Phone Plan, $22 Phone Plan, $30 Classic Phone Plan, $45 Phone Plan & $60 Phone Plan pricing plans (available for new and existing customers who connect to the service from 1 May 2013) 9

7.2 Phone Plan pricing plans (available for new and existing customers who connect to the service from 1 October 2012 until 30 April 2013) 11

7.3 Business Phone Plans (available for new and existing customers who connect to the service from 17 May 2009 to 8 October 2012) 13

7.4 $0, $22, $49, $59 and $69 monthly access fee Pricing Plan (ipPhone Premier customers connected commencing 6th June 2011) 14

7.5 $0, $22, $49 & $59 ($49 + $10 bolt-on) monthly access fee Pricing Plan (ipPhone Premier customers connected between November 2010 and 5 June 2011) 15

7.6 $0 monthly access fee Pricing Plan (ipPhone Premier customers connected before November 2010) 16

7.7 Home Business Saver Phone Plan (available for new and existing customers who connect to the service before 8 October 2012) 16

7.8 Business Advantage Phone Plan (available for new and existing customers who connect to the service before 8 October 2012) 17

7.9 'yes' Business ShareTM Phone Cap Plan (available for new and existing customers who connect to the service before 8 October 2012) 18

8. Specials 20

8.1 Optus SMB Rewards 20

8.2 SuperShareTM 20

Optus Local Direct Service – Standard Pricing Table (SMB) SFOA / 21 / 1 May 2013

1.  About this Standard Pricing Table

(a)  This is our standard pricing table for the Optus Local Direct Service.

(b)  You may also need to refer to an appendix to find out charges for the service. This document will tell you if charges are contained in an appendix.

(c)  The meaning of the words printed like this is set out in the or in the SMB terms.

2.  How do We Calculate Call Charges?

2.1  Will we charge you for an unsuccessful call?

We will not charge you for calls that are not successfully connected to a called number (including a number to which a called number diverts), including where:

(a)  the called number is engaged, disconnected or out of order,

(b)  the called number cannot be accessed using the service, or

(c)  there are network or other service failures that have caused temporary interruptions to the service.

2.2  How do we calculate the cost of a long distance (or timed rate) call?

(a)  If you make a timed call (other than a community call) we will charge you:

(i)  A call connection charge depending on the pricing plan that you choose (see section 7 below); and

(ii)  An amount calculated by multiplying the per second rate (rounded up to the nearest second and cent) by the length of the call.

(b)  The per second rates vary depending on the call type. These rates are set out in the Optus Long Distance Service standard pricing table.

(c)  The length of the call is calculated as the time from when the call is answered and finishes when the circuit established for the call is released at the local exchange or other network facility

(d)  The charges for timed calls within Australia are based on the charging periods which directly relate to certain times in the day.

3.  Service Charges

3.1  Service Establishment Charge

(a)  We will charge you a one-time Service Establishment Charge of $77 for the establishment of the access line to your premises and connection at your local Optus exchange.

(b)  The Service Establishment Charge covers the installation by Telstra of one outlet and one access line. Telstra will determine the appropriate location of the outlet.

(c)  If you require any additional installation work (for example, more than one access line to be installed, or require the outlet to be located in a location other than the location determined by Telstra), this will need to be carried out by a qualified technician contracted by you and at your cost. Please contact us if you would like us to provide you with a list of technicians who are able to carry out such additional work for you.

3.2  Service Activation Charge

We will charge you a one-time Service Activation Charge for conditioning the access line for the service. We will bill you for this charge after the service is activated.

Charge / Amount
Service Activation Charge / $55.00

3.3  Service Reconnection Charge

If you have deactivated the service and we agree to reactivate (also referred to as reconnecting) it we will charge you the following Service Reconnection Charge:

Charge / Amount
Service Reconnection Charge / $55.00

3.4  Service Charge - Basic Service

(a)  Optus provides a range of services in relation to each access line including:

(i)  Maintaining dial tone and connectivity to the access line;

(ii)  Maintaining Optus owned equipment and facilities in its telephone exchange side;

(iii)  Provision of a standard telephone number;

(iv)  Directory assistance; and

(v)  A standard listing in the national telephone directory.

(b)  We will charge you a regular access fee during the term which covers the types of activities listed above.

(c)  The amount of the access fee will depend on the pricing plan that you choose. (See section 7 below)

(d)  Unless you are required to remain preselected to us for your long distance service for the length of the minimum term as part of the terms of the pricing plan that you choose, you may:

(i)  After connection, preselect a carriage service provider other than us to supply a long distance service (including calls to mobiles) and community calls (where available). You should contact us for details of those other carriage service providers who can supply you with a long distance service; or

(ii)  use a carriage service provider other than us to make a long distance call (including calls to mobiles) or community call (where available), on a call by call basis, by using the relevant override code (where available).

(e)  From time to time, we offer:

(i)  other pricing plans, as described in Section 6 below; and

(ii)  specials that are made available with different access fees, as described in Section 7 below

4.  Call Charges

The table below sets out the call charges applicable to the call types described in the Telephony Services Call Types attachment to the service description. The pricing plans in brackets below are no longer available for new customers.

Call Type (Described in the Telephony Services Call Types attachment to the service description) / Charge /
4.1  Local calls:
$10 Phone Plan / $0.30 per call
$22 Phone Plan / $0.30 per call
$30 Classic Phone Plan / All local calls included.
Fair Go Policy (Appendix S) applies
$45 Phone Plan / All local calls included.
Fair Go Policy (Appendix S) applies
$60 Phone Plan / All local calls included.
Fair Go Policy (Appendix S) applies
($5 Phone Plan) / $0.30 per call
($30 Phone Plan) / $0.30 per call
(Business Phone Plan) / Applicable local call rate is dependent on the package chosen (see section 7.1 below)
$0.15 per call
OR
$0.20 per call
(Home Business Saver Phone Plan) / $0.20 per call
4.2  13/1300 call / $0.25 per call (prior to 1 November 2012)
$0.35 per call (from 1 November, 2012)
4.3  Emergency Services calls / No charge.
4.4  Directory Assistance calls (1223) / $0.50 per call
4.5  Community calls / $0.0011666 per second
$45 Phone Plan, $60 Phone Plan: all community calls included. Fair Go Policy (Appendix S) applies.
$10 Phone Plan, $22 Phone Plan: $0.30 per call
$30 Classic Phone Plan: $0.07 per call
4.6  Calls to Other Services
Calls to recorded information services (prefix 190) / No charge by us. These services will be billed by a supplier other than Optus in accordance with that supplier's applicable terms and conditions.
Calls to 1800 xxx xxx numbers or calls to international numbers in the form +800 xxxx xxxx / Free of charge to the calling party
Call to Radio Paging Service (016 prefix) / $0.20 per call
Call to Dial Up Packet Network Service (0192, 0195, 0198 prefix) / $0.20 per call
Calls to Community and Mass Calling Services (prefix in the range 115 through to 119) / $0.20 per call
Call to Special Network Service (prefix 13 or 1300) / $0.20 per call
4.7  Diverted Calls / The called party will pay the call charges for the diverted leg of the call based on the particular call type. For example, if the diversion leg is a call to an Optus Mobile Digital service, that leg of the call will be charged accordingly.
4.8  Retrieval Calls / You will be charged for calls made to retrieve messages deposited in voicemail at the cost of a Local Call if the call is made from your phone using the Voicemail OneTouch button or *96 prefix. If messages are retrieved from any other phone, applicable 13/1300 call charges apply.
4.9  Three Way Calls / You will pay for the call(s) you establish by using this feature based on the particular call types used.

5.  Enhanced Calling Feature Charges

(a)  You must pay us the charges for the enhanced calling features described in the Telephony Services Enhanced Calling Features attachment to the service description on a regular recurring basis (usually monthly in advance) during the period in which the enhanced calling feature is used.

(b)  Enhanced calling feature charges are payable in addition to the call charges we bill you for individual calls made in connection with the relevant enhanced calling feature.

(c)  We may, in our discretion, waive enhanced calling feature charges.

(d)  The table below sets out the charges applicable to the enhanced calling features described in the Telephony Services Enhanced Calling Features attachment to the service description:

Enhanced Calling Feature / Charge /
5.2  Call Waiting / Nil
5.3  Call Waiting Display / Nil
5.4  Call Divert Access / Nil
5.5  Three Way Access / Nil
5.6  Voicemail
VoiceMail Access / $3.00 per month
You will be charged for a Local Call when accessing your Voicemail service from your home phone. See "Retrieval Calls' call charges above for detail.
Voicemail Call Return / You will be charged Optus' standard charge for the type of call made using VoiceMail Call Return, e.g. the charge for a local call, national call, call to mobile etc.
5.7  Wake-Up Reminder Call / You will be charged Optus' standard charge for the type of call made using Wake Up/Reminder, e.g. the charge for a local call, national call, call to mobile etc.
5.8  Call Return / You will be charged Optus' standard charge for the type of call made using Call Return. There is currently no charge for accessing this feature.
5.9  Caller ID / $3.00 per month
5.10  Selective Calls / $3.00 per month

6.  Other Charges

6.1  New Number Fee

We will charge you a New Number Fee if you take a new Optus telephone number for your first access line, i.e. where your current telephone number is not ported to Optus.

Charge Type / Amount
New Number Fee / $55.00 per number

6.2  Change of Number Fee

We will charge you a Change of Number Fee if you ask us to change your existing Optus telephone number. The fee is set out below: