Optus DSL Direct Internet Service

Standard Pricing Table

(Small or Medium Business Customers)

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1.About this Standard Pricing Table

2.Payment Terms

3.Installation Fees

4.Pricing Plans

4.1What pricing plans apply to the service?

4.2Pricing plans

4.3Excess usage

5.Other Charges

5.1What will it cost if youmove to another serviceable address?

5.2Monthly account processing fee – if you do not pay us by direct debit

5.3Paper invoice fee

5.4Payment processing fee

5.5Late or non-payment fees and charges

5.6Payment dishonour charges

5.7Payments made through an Australia Post outlet

5.8Mercantile agent recovery fee

5.9Suspension fees

5.10Reconnection charges

5.11Cancellation fee

5.12Change of Account Holder Fee

5.13Equipment replacement charges

5.14Service Call Fees – Fault Repairs

6.Specials

6.1Optus SMB Rewards

6.2'yes' Data - Off Peak Data

6.3Free Business Rewards – Free Months Broadband

6.4Optus Security – Available to new and existing customers from 2ndApril2013

6.5Optus Internet Security Suite Software – Available to new and existing customers prior to 2ndApril2013

Optus DSL Direct Internet Service (SFOA) -
Standard Pricing Table (SMB) / 1 / 20 February 2017

1.About this Standard Pricing Table

(a)This standard pricing table, together with:

(i)Your application;

(ii)The SMB terms;

(iii)The service description; and

(iv)The appendices;

forms the agreement.

(b)You may obtain a copy of the latest version of the above documents (other than your application) on our website: or from us on request.

(c)Where you may be charged a fee, then this fee is set out in this standard pricing table.Please check this standard pricing table carefully to see what fees apply to your use of the service.

(d)The meaning of the words printed like this is explained at the end of this standard pricing table,in the service descriptionor in the SMB terms.

2.Payment Terms

(a)You must pay the charges for the service by direct debit payment from your credit card or nominated bank account.

(b)You must pay the charges even if you are unable to use the service or access the Internet.

3.Installation Fees

(a)We will charge you a $20.00 modem delivery fee for delivery of all modems. A $20 delivery fee also applies for delivery of all EMTAs supplied with a 6-month minimum term, except warranty replacements.

(b)We may charge you one-off installation fees to install the service and relevant equipment charges as set out in the table below.

Connections to the pricing plans described in clause 4.2

6 Month Contracts / 24 Month Contracts
Set-up Fee
Includes Wireless EMTA / $150 / $0

Connections between 7September2008 and 8October2012

Pricing plan / Minimum
term / One-off Connection Fee / Standard Wired
Modem / Wireless Modem / Additional
USB Wireless Adapter
'yes' Business Rewards & Alliance plans / 12 month
24 month / $0
$0 / $90*
$0 / $199
$99 / $79.95

Connections between 10September2007 and 6September2008

Pricing plan / Minimum term / One-off Connection Fee / Standard Wired
Modem / Wireless Modem / Additional
USB Wireless Adapter
'yes' Business Rewards & Alliance plans / Month to Month
12 month
24 month / $236
$39
$0 / $90*
$90*
$0 / $199
$199
$99 / $79.95

* Modem fee $0 for BYO customers.

(c)We may charge you a one-off equipment charge as set out in the table below if you connect the service on and from 7September2008:

(d)We may charge you a one-off installation fee and equipment charge if you connect to an ipPhone Premier service as set out in the ipPhone Premier standard pricing table.

(e)If you already have an approved DSL modem and plan to use your own existing DSL modem or telephone filters, you should check our list of approved equipment at to ensure the equipment you are using is compatible and approved for use with the service.

4.Pricing Plans

4.1What pricing plans apply to the service?

(a)You must pay us a monthly service charge each month for the term of the agreement.

(b)The pricing plans for the service are set out in the table below.

(c)The minimum term of each pricing plan is month to month, 6, 12 months or 24 months, depending on the offer you have selected in your application.

(d)If you comply with the terms of the 'yes' Business Rewards special promotion (see Specials in section 6 below) you will receive a discount on the monthly access fee for the service or an additional data allowance.The discounted access fees and additional data allowance are also indicated in the tables below.

(e)For customers who acquired the service before 10September2007; if you comply with the terms of the off-peak 'yes' Business Rewards special promotion (see Specials in section 6 below) you will receive a bonus data allotment for use during off-peak hours. The bonus data allotment is also indicated in the tables below.

(f)For customers who acquired the service between 10September2007 and 6September2008; if you comply with the terms of the 'yes' Business Rewards special promotion (see Specials in section 6 below) you may also receive free month(s) Broadband access. The free month(s) are also indicated in the tables below.

4.2Pricing plans

(a)Pricing plans available to new and existing customers who connect to the service on or after 1May2013.

6 and 24 Month Minimum Term Rate Plans – Broadband Only

Plan Name & Monthly Access Fee / Throttling Speed / Data Allowance / Connection and Delivery Fees on 6 Month Contracts / Connection and Delivery Fees on 24 Month Contracts
$55.00
50GB Broadband^ / 256kbps / 50GB Anytime / - / $70 Connection
$20 Modem Delivery
$75.00
120GB Broadband / 256kbps / 120GB Anytime / $150 Connection
$20 Modem Delivery / $70 Connection
$20 Modem Delivery
$85.00
300GB Broadband / 256kbps / 300GB Anytime / $150 Connection
$20 Modem Delivery / $70 Connection
$20 Modem Delivery
$100
500GB Broadband / 256kbps / 500GB Anytime / $150 Connection
$20 Modem Delivery / $70 Connection
$20 Modem Delivery

^Only available on 24 month contract term

(i)Your Plan Data Allowance can be used at any time.

(ii)Data Allowance and Usage will be counted in Megabytes (MB) and includes both uploads and downloads. If you exceed your total monthly data allowance, access will be speed limited to 256kbps until the end of the billing month.

(iii)You may be charged a $50 plan downgrade fee if you are on contract and change to a broadband plan with a lower minimum monthly access fee at any time during the minimum term of your agreement.

(iv)Your plan includes a single subscription to Optus Security (described in clauses 6.4 ) at no additional charge.

(b)Pricing plans available to new and existing customers who connect to the service between 1October2012 and 30April2013.

6 and 24 Month Minimum Term Rate Plans – Broadband Only

Plan Name & Monthly Access Fee / Throttling Speed (kbps) / Data Allowance
$75.00
120GB Broadband / 256 / 120GB Anytime
$85.00
300GB Broadband / 256 / 300GB Anytime
$100
500GB Broadband / 256 / 500GB Anytime

(i)Your Plan Data Allowance can be used at any time.

(iii)You may be charged a $50 plan downgrade fee if you are on contract and change to a broadband plan with a lower minimum monthly access fee at any time during the minimum term of your agreement.

(iv)Your plan includes a single subscription to the Optus Internet Security Suite or Optus Security (described in clause 6.4 or 6.5) at no additional charge.

(c)The following DSL Direct (with phone service)pricing plans are only available if you connect to the servicebetween 7September2008 and 21November2010:

Monthly Plan / High Speed Data Allowance / Connection and Modem Fees / Plan High Speed* Speeds shown are downstream / upstream / Speed Limit if High Speed Data Allowance Exceeded / 'yes' Business Rewards Monthly Access fee / Alliance Reward
'yes' My Business 2GB / 2GB / $0 Connection Fee and
Included Standard Wired Modem on a 24 months broadband agreement / 20Mbps / 820kbps / 64kbps / $29.99 / $50 upfront credit on DSL 12 or 24 month plans
'yes' My Business 5GB / 5GB / 20Mbps / 820kbps / 64kbps / $39.99
'yes' My Business 10GB / 10GB / 20Mbps / 820kbps / 64kbps / $49.99
'yes' My Business 20GB / 20GB / 20Mbps / 820kbps / 128kbps / $59.99
'yes' My Business 40GB / 40GB / 20Mbps / 820kbps / 128kbps / $99.99

*Maximum speeds achievable on the Optus network.Actual speeds will vary and may be slower.Many factors affect speeds such as your distance from the telephone exchange, your line condition, your hardware and software, the source of your download and general internet traffic.Speeds above 8000kbps require network compatible ADSL2+ modem and filters.Network theoretical download maximum is 20,000kbps.If you exceed your high speed data allowance, access will be speed limited to 64 or 128kbps, depending on your plan, until the end of the billing month.

(d)The following DSL Direct pricing plans are only available if you connect to the service on an ipPhone Premier plan from 22November2010:

Monthly Plan / High Speed Data Allowance / Speed Limit if High Speed Data Allowance Exceeded / Monthly Access fee / Plan High Speed* Speeds shown are downstream / upstream / Connection and Modem Fees
'yes' Business Broadband 2GB (IpPhone) / 2GB / 128kbps / $0 / 20Mbps / 820kbps / $0 connection fee
Refer to Optus ipPhone Premier Standard Pricing Table for equipment fees
'yes' Business Broadband 5GB (IpPhone) / 5GB / 128kbps / $29.95 / 20Mbps / 820kbps
'yes' Business Broadband 10GB (IpPhone) / 10GB / 128kbps / $39.95 / 20Mbps / 820kbps
'yes' Business Broadband 20GB (IpPhone) / 20GB / 256kbps / $59.95 / 20Mbps / 820kbps

* Maximum speeds achievable on the Optus network.Speeds are based on network testing and are not applicable if your service has been speed limited. Actual speeds will vary and may be slower.Many factors affect speed such your distance from the telephone exchange, your line condition, your hardware and software, the source of your download and general internet traffic.Speeds above 8000kbps require network compatible ADSL2+ modem and filters.Network theoretical download maximum is 20,000kbps.If you exceed your high speed data allowance, access will be speed limited to 128kbps or 256kbps, depending on your plan, until the end of the billing month,

(e)The following DSL Direct (with phone service)pricing plans are only available if you connect to the service between 9May2011 and 8October2012:

Monthly Plan / High Speed Data Allowance / Connection and Modem Fees (24 Month Contracts) / Connection and Modem Fees (12 Month Contracts) / Plan High Speed* Speeds shown are downstream / upstream / Speed Limit if High Speed Data Allowance Exceeded / Access fee (per month) before 31October2012 / Access fee (per month) after 1November2012
Business Broadband 10GB / 10GB / $0 Connection
$0
Modem Delivery
Included WiFi Modem / $79 Connection
$19.95 Modem Delivery
Included Standard Wired Modem / 20Mbps / 820kbps / 256kbps / $39 / $45
Business Broadband 50GB / 50GB / 20Mbps / 820kbps / 256kbps / $49 / $55
Business Broadband Unlimited / UNLIMITED / 20Mbps / 820kbps / 256kbps / $199 / $199

(f)The Following DSL Direct (with phone service) pricing plan is only available if you connect to the service between 11thJune2012 and 8October2012 and bundle with the $59.95 Business Advantage Local Access Direct plan.

Plan Name and Monthly Access Fee / Bundle Option / Throttling Speed (Kbps) / Data Allowance / Bonus Monthly Off -Peak Data for Online Sign Up
Free 50GB Broadband / 256 / 50GB
Anytime / N/A

(i)Your Plan Data Allowance can be used at any time.

(ii)Data Allowance and Usage will be counted in Megabytes (MB) and includes both uploads and downloads. If you exceed your monthly total data allowance it will be throttled to 256Kbps.

(iii)You will receive 50GB of broadband for free, when you connect to the $59.95 Business Advantage plan over 24 months.

(iv)If you cancel or change rate plan from the $59.95 Business Advantage Plan you will no longer be eligible for the free 50GB broadband offer and we will move you to the closest alternative of our current standard broadband pricing plans unless you choose to cancel.

(v)If you disconnect from the free 50GB broadband for any reason, you can remain on the $59.95 Business Advantage plan.

(vi)If you want to relocate the Free 50GB broadband you will be charged a relocation fee.

(g)The following Naked DSL Direct (without phone service) pricing plans are only available between 27January2009 and 8May2011:

Monthly Plan / High Speed Data Allowance / Monthly Access Fee / Connection and Modem Fees / Plan High Speed*
(Speeds shown are downstream / upstream) / Speed Limit if High Speed Data Allowance Exceeded / 'yes' Business Rewards Bonus Data Allowance
'yes' Naked Biz 5GB / 5GB / $49.99 / $39 Connection Fee
Wired modem $0 on 24 month plans and $90 on 12 month plans
Wireless modem $199 on all plans / 20Mbps / 820kbps / 64kbps / 2GB
'yes' Naked Biz 10GB / 10GB / $59.99 / 20Mbps / 820kbps / 64kbps
'yes' Naked Biz 20GB / 20GB / $69.99 / 20Mbps / 820kbps / 128kbps
'yes' Naked Biz 40GB / 40GB / $109.99 / 20Mbps / 820kbps / 128kbps

(h)The following Naked DSL Direct (without phone service) pricing plans are only available between 9May2011 and 8October2012:

Monthly Plan / High Speed Data Allowance / Monthly Access Fee / Connection and Modem Fees / Plan High Speed*
(Speeds shown are downstream / upstream) / Speed Limit if High Speed Data Allowance Exceeded
'yes' Naked Biz 10GB / 10GB / $49 / $0 Connection Fee on 24 month plans $79 connection fee on 12 month plans
WiFi modem $0 on 24 month plans and $120 on 12 month plans
Wired modem $0 on 12 month plans / 20Mbps / 820kbps / 256kbps
'yes' Naked Biz 50GB / 50GB / $59 / 20Mbps / 820kbps / 256kbps
'yes' Naked Biz 120GB / 120GB / $69 / 20Mbps / 820kbps / 256kbps
'yes' Naked Biz 500GB / 500GB / $89 / 20Mbps / 820kbps / 256kbps
'yes' Naked Biz 1,000GB / 1,000GB / $119 / 20Mbps / 820kbps / 256kbps
'yes' Naked Biz Unlimited / Unlimited / $209 / 20Mbps / 820kbps / 256kbps

(i)The following Naked DSL Direct (without phone service) pricing plan is only available if you connect to the service between 11thJune2012 and 8October2012 and bundle with the $89 Timeless Mobile plan.

Plan Name and Monthly Access Fee / Bundle Option / Throttling Speed (Kbps) / Data Allowance / Bonus Monthly Off -Peak Data for Online Sign Up
Free 50GB Broadband / 256 / 50GB
Anytime / N/A

(i)Your Plan Data Allowance can be used at any time.

(ii)Data Allowance and Usage will be counted in Megabytes (MB) and includes both uploads and downloads. If you exceed your monthly total data allowance it will be throttled to 256Kbps.

(iii)You will receive 50GB of broadband for free, when you connect to the $89 Timeless Mobile plan over 24 months.

(iv)If you cancel or change rate plan from the $89 Timeless Mobile Plan you will no longer be eligible for the free 50GB broadband offer and we will move you to the closest alternative of our current standard broadband pricing plans unless you choose to cancel.

(v)If you disconnect from the free 50GB broadband for any reason, you can remain on the $89 Timeless Mobile plan.

(vi)If you want to relocate the Free 50GB broadband you will be charged a relocation fee.

(j)The following DSL Direct (with phone service) pricing plans are only available if you connect to the service between 10September2007 and 6September2008:

Monthly Plan / High Speed Data Allowance / 'yes' Business Rewards / Plan High Speed* Speeds shown are downstream / upstream / Speed Limit if High Speed Data Allowance Exceeded / 'yes' Business Rewards Monthly Access fee / Alliance Reward
Business Light / 400MB / Save $10
plus
4 Free Months on 24 month plan
or
1 Free Month on 12 month plan / 20Mbps / 820kbps / 64kbps / $24.99~ / $50 upfront credit on DSL 12 or 24 month plans
Business Starter / 2GB / 20Mbps / 820kbps / 64kbps / $39.99
Business Executive / 10GB / 20Mbps / 820kbps / 64kbps / $49.99
Business Premier / 20GB / 20Mbps / 820kbps / 128kbps / $59.99
Business Signature / 40GB / 20Mbps / 820kbps / 128kbps / $99.99

~ From 5November2007:

the data allowance available to new and existing customers on the 'yes' Business Light plan has increased from 300MB to 400MB;
the monthly access fee available to new and existing customers on the 'yes' Business Light plan has decreased from $29.99 to $24.99.

(k)The following DSL Direct (with phone service) pricing plan is only available if you connect to the service between 4December2006 and 10September2007:

Monthly Plan / High Speed Data Allowance / Off Peak 'yes' Data
(See Specials) / Plan High Speed* Speeds shown are downstream / upstream (kbps) / Speed Limit if High Speed Data Allowance Exceeded (kbps) / 'yes' Business Rewards Monthly Access fee / Alliance Monthly Access Fee
Business DSL DirectLight / 300MB / 600MB / 20Mbps / 820kbps / 28.8 / $29.95 / N/A

*Maximum speeds achievable on the Optus network.Actual speeds will vary and may be slower.Many factors affect speeds such as your distance from the telephone exchange, your line condition, your hardware and software, the source of your download and general internet traffic.Speeds above 8000kbps require network compatible ADSL2+ modem and filters.Network theoretical download maximum is 20,000kbps.If you exceed your high speed data allowance, access will be speed limited to 28.8, 64 or 128kbps, depending on your plan, until the end of the billing month.