Open Procedure Response Document

SCHEDULE 6 TO:

OPEN PROCEDURE RESPONSE DOCUMENT

INVITATION TO TENDER (ITT)

FRAMEWORK AGREEMENT FOR THE PROVISION OF:

INTERPRETATION AND TRANSLATION SERVICES

ITT QUALITATIVE EVALUATION QUESTIONS

(Q’s: 3.5, 3.6, 6.1, 7.1, 8.1, 9.1 & 9.2)

Name of Tenderer:

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Version 1

3. QUALITY MANAGEMENT – 38% of Quality Score

3.5 Please provide details of how the Organisation will manage work activities and monitor performance during the life of this framework agreement? Your response should include how you will ensure appropriately qualified / experienced interpreters / translators are allocated work.

NOTE TO ORGANISATION:
This question carries a weighting of 65% of the Quality Management score. Answers should be provided in this ITT Response Document.
There is a maximum word count of 300 words for this question

3.6 Please provide details of how the Organisation ensures that effective action is taken to prevent re-occurrence of problems in meeting customer’s requirements? Your response should include issues like various reasons for non provision of service etc.

NOTE TO ORGANISATION:
This question carries a weighting of 35% of the Quality Management score. Answers should be provided in this ITT Response Document.
There is a maximum word count of 300 words for this question

6. METHOD STATEMENT – 28% of Quality Score

NOTE TO ORGANISATION:
ALL ANSWERS FOR 6. METHOD STATEMENT ARE SCORED.
ALL ANSWERS SHOULD BE PROVIDED IN THIS ITT RESPONSE DOCUMENT.

6.1 Please provided details of your methodology detailing your proposals for the delivery of all elements of the specification (Schedule 1 – ITT Guidance Document). Your response should detail the services proposed. Your response should also include information about management information and achieving a sound working relationship with contractors / freelance network.

NOTE TO ORGANISATION:
This question carries a weighting of 70% of the Method Statement score
There is a maximum word count of 300 words for this question

6.2 In the interests of securing quality provision, please provide details on how you will develop your internal interpreters and how you will endeavour to support your freelance network in development of their skills throughout the life of this framework agreement?

NOTE TO ORGANISATION:
This question carries a weighting of 30% of the Method Statement score
There is a maximum word count of 200 words for this question

7. VETTING AND REVIEW PROCEDURES – 13% of Quality Score

NOTE TO ORGANISATION:
ALL ANSWERS FOR 7. VETTING AND REVIEW PROCEDURES ARE SCORED.
ALL ANSWERS SHOULD BE PROVIDED IN THIS ITT RESPONSE DOCUMENT.

7.1 In relation to the directly employed and free-lance staff that will be utilised under this framework agreement, please provide details on your proposed vetting procedures, review procedures, performance monitoring and disciplinary procedures. You should refer to the specification and how our safeguarding and other related requirements will be reflected in these proposed processes, you should also refer to how you will deal with instances of late arrival etc.

NOTE TO ORGANISATION:
This question carries a weighting of 100% of the Vetting and Review score
There is a maximum word count of 300 words for this question

8. CONFIRMATION LEAD TIMES – 8% of Quality Score

NOTE TO ORGANISATION:
ALL ANSWERS FOR 8. CONFIRMATION OF LEAD TIMES ARE SCORED.
ALL ANSWERS SHOULD BE PROVIDED VIA THE ONLINE QUESTIONS.

8.1 In relation to confirming an appointment of an interpreter, please state the timescales you will endeavour to work to under this framework agreement, timescales must not be longer than those stipulated in the Specification.

NOTE TO ORGANISATION:
This question carries a weighting of 100% of the Lead Time score.

9. SECURITY ARRANGEMENTS FOR INTERPRETERS – 13% of Quality Score

NOTE TO ORGANISATION:
ALL ANSWERS FOR 9. SECURITY ARRANGEMENT FOR INTERPRETERS ARE SCORED.
ALL ANSWERS SHOULD BE PROVIDED IN THIS ITT RESPONSE DOCUMENT.

9.1 Please provide details around the security arrangements that you have in place with your interpreters for when they arrive on site. Answers should include information around identity verification.

NOTE TO ORGANISATION:
This question carries a weighting of 62% of the Security score
There is a maximum word count of 200 words for this question

9.2 Please provide details around the security arrangements put in place to ensure safe delivery of the services, including safety, security and confidentiality of the documents that may be worked on.

NOTE TO ORGANISATION:
This question carries a weighting of 38% of the Security score
There is a maximum word count of 200 words for this question