Oklahoma State University Institute of Technology Online Common Syllabus
Fall 2017
ITD 3613 Emerging and Converging Technologies
Students with opportunities to explore emerging and converging information technologies and their implications. Topics vary by academic term.
Course Purpose:
The purpose of this course is to engage the student in the basic, foundation-level knowledge of the concepts of IT service management contained within ITIL* 2011and have them put them into practice.
Type of course: Theory/Lab.
Credit Hours: 3; Total hours of theory per semester: 30;
Total hours of lab for the semester: 45; Total hours of clinical per semester: 0.
Class length - Full Semester
Class format - Fully Online
Class Days and Times: N/A for Online/Web
Prerequisites: None.
Instructor Name: Daniel Claborn Instructor Phone: (918) 293-4780
Office: Building: ET/IT Room: 15D Instructor email: Contact: My preferred method of contact is e-mail. Please allow 24-48 hours to return your correspondence during the normal workweek.
Instructor's Office Hours: Monday through Wednesday 7:30 – 11:00 a.m. and 3:00 – 3:30 p.m. to assist students in the open lab, and on Monday and Tuesday and Wednesday evenings from 6:00 – 8:00 p.m., Central Time
School’s Name: School of Information Technologies School’s Main Phone: 918-293-5440
Required Text, References, and Materials
Texts: Foundations of IT Service Management; Orand, Brandy; 04-2013; ISBN-10: 9781466231320
References: None
Materials: Materials needed including notebooks, writing utensils, project supplies, data storage devices, tools, etc. (You must have access to a computer with internet access and the ability to download and install required software.)
Uniform/Tools: None
Estimated Cost for Materials: $122.43
Estimated Cost for Uniform/Tools: $0.00
Optional Resources: None
Upon completion of the course, students should:
Course Objectives / Assessment of ObjectivesC.4 / Determine the current organizational IT system components and assess their capabilities to perform specific processes (the 'as-is') / Unit Assignments
F.1 / Communicate in a professional manner in both IT technical and non-technical written forms in electronic and/or print formats / *Final Project
F.2 / Communicate in a professional manner in both IT technical and non-technical presentations in live and/or recorded formats / *Final Project
F.3 / Interact socially in a professional manner in both IT technical and non-technical professional and/or social functions / *Final Project
G.2 / Complete research and documentation of current or emerging technologies or trends to determine their impact on the organizational community / *Final Project
Aspects of the course objective assessments may be used in the university’s assessment of student learning. If applicable, an asterisk (*) above indicates this course is used in the university assessment program.
COURSE ACTIVITIES
In this course students will:
Ø Participate in discussion boards using material contained in the Online Classroom, Course Book, and from supplied reference materials
Ø Participate (individually and as a member of a team) in the development of various IT projects.
Ø Utilize the computer and the latest technologies to develop critical research and problem solving skills for their projects.
Ø Participate in self-assessment and team assessment activities for the various projects.
Ø Compile a portfolio of work produced individually and as a member of a team.
EVALUATION - GRADES WILL BE BASED ON THE QUALITY AND COMPLETION
OF THESE TASKS:
Unit Assessments (12 30%
Individual Discussion board (6) 10%
Digital Course Portfolio 5%
*Team Project Deliverables 20%
*Team Project Video Presentation 20%
*Team Member Evaluation 15%
Total 100%
*The student’s grade for this assignment will be used in the university’s assessment of student learning. A 70% competency or higher receives a Pass rating. This Pass/Fail rating is independent of the student’s course grade.
Daily and/or weekly quizzes, small weekly assignments and similar type projects: Normal return time to student no later than one (1) week.
Extensive assignments, large lab projects, extensive quizzes, exams and similar type projects: Normal return time to students in one (1) to two (2) weeks.
RECOMMENDED STUDENT COMPENTENCIES/SKILLS
Ability to utilize the internet competently to research and retrieve information, use Microsoft Word or a similar word processing software package to create and/or modify documents and save them in a .doc or .docx format (PDF documents are not to be submitted for grading), use of a presentation software such as PowerPoint will be needed at different times but definitely for the Final Project, and the ability to record work produced on the computer both with audio and video inputs will be needed by the time the Final Project is being created.
AUTHORIZED TOOLS
Students may use any/all course materials, including books and notes, while participating in classroom activities. All quizzes and written assignments are to be completed independently; no collaboration with classmates is permitted and any instance of such will be considered academic dishonesty.
LATE WORK
Instructor Policy: Turning in your properly executed work early is always acceptable. All exams, assignments, papers and projects must be completed and submitted by the specified due date; late work will not be accepted after the due date. It is the student’s responsibility to maintain and protect all their work and electronic files. Exceptions for late work are the same that would be encountered in the workforce: jury duty, military duty, hospital stay, and required activities in another department. It is your responsibility to notify your instructor to make alternate arrangements in advance if these events cause you to miss class. If the instructor grades an assignment, you have submitted before the due date, you DO NOT have the ability to modify the assignment to increase your grade
TESTING
There are no exams in this course.
Course Outline
Week / Topics / Assessments / Due Date1 / Chapter One – Introduction / Required Assignments:
· Introduction and ITIL Post. / 09/10/2017
2 / Chapter Two – Service Management as a Practice
o Services
o Basic Concepts
o Governance and Management Systems
o Service Lifecycle
Chapter Three – Service Strategy Principles
o Strategy
o Customers and services
o Service Providers
o How to define services
o Strategies for Customer Satisfaction
o Service Economics
o Sourcing Strategy
o Service Structures in the value network
o Service Strategy Inputs and Outputs. / Required Assignments:
· Assessment One – Recap of ITIL Chapters Two and Three.
· Introduction and ITIL Post due / 11:59 PM
09/17/2017
3 / Chapter Four – Service Strategy Processes
o Strategy Management for IT Services
o Service Portfolio Management
o Financial Management for IT Services
o Demand Management
o Business Relationship Management / Required Assignments:
· Discussion post 2 starts
· Assessment Due – Recap of Chapter Four. / 11:59 PM
09/24/2017
4 / Chapter Five – Service Strategy, Governance, Architecture, and ITSM Implementation Strategies
o Governance
o Establishing and Maintaining a Service Management System
o IT Service Strategy and the Business
o IT Service Strategy and Enterprise Architecture
o IT Service Strategy and Application Development
o Creating a strategy for Implementing Service Management Processes / Required Assignments:
· Discussion post 2 is due
· Assessment Due – Recap of Chapter Five. / 11:59 PM
10/01/2017
5 / Chapters Six – Organizing for Service Strategy
o Organizational Development
o Organizational Change
o Organizational Departmentalization
o Organizational Design
o Organizational Culture
o Functions
o A Logical Organization Structure for an IT Service Provider
o Roles
o Responsibility Model – RACI
o Competence and Training
Chapter Seven – Technology Considerations
o Service Automation
o Service Interfaces
o Tools for Service Strategy / Required Assignments:
· Discussion post 3 starts
· Assessment Due: Chapters Six and Seven Recap. / 11:59 PM
10/08/2017
6 / Chapter Eight – Implementing Service Strategy
o Implementation Through the Lifecycle
o Service Strategy Implementation Activities Following a Lifecycle Approach
o The Impact of Service Strategy on Other Lifecycle Stages
Chapter Nine – Challenges, Risks, and Critical Success Factors
o Challenges
o Risks
o Critical Success Factors / Required Assignments:
· Discussion post 3 is due
· Assessment Due: Chapters Eight and Nine Recap. / 11:59 PM
10/15/217
7 / Project One – Selected from available list
o Individual project researching and using the ITIL concepts to develop the integration of an IT product. / Required Assignments:
· Discussion post 4 starts
· Assessment Due: Project One begins first draft due / 11:59 PM
10/22/2017
8 / Project One – Selected from available list
o Individual project researching and using the ITIL concepts to develop the integration of an IT product. / Required Assignments:
· Discussion post 4 is due
· Assessment Due: Project One Due / 11:59 PM
10/29/2017
9 / Project Two - Selected from available list
o Individual project researching and using the ITIL concepts to develop the integration of a new wireless product. / Required Assignments:
· Discussion post 5 starts
· Assessment Due: Project Two begins first draft due
· Mid-Term Portfolio Due / 11:59 PM
11/05/2017
10 / Project Two – Selected from available list
o Individual project researching and using the ITIL concepts to develop the integration of a new wireless product. / Required Assignments:
· Discussion post 5 is due
· Assessment Due: Project Two Due / 11:59 PM
11/12/2017
11 / Project Three – Selected from available list
o Individual project researching and using the ITIL concepts to develop the integration of a company acquisition. / Required Assignments:
· Discussion post 6 starts
· Assessment Due: Project Three Due / 11:59 PM
11/19/2017
12 / Team Project – Selection by Team
o Project will have several deliverables that will be required including first and second drafts, team member evaluations and final project deliverables. / Required Assignments:
· Discussion post 6 is due
· Assessment Due: Team Project first draft Due / 11:59 PM
11/26/2017
13 / Team Project – Selection by Team
o Project will have several deliverables that will be required including first and second drafts, team member evaluations and final project deliverables. / Required Assignments:
· Assessment Due: Team Project second draft Due / 11:59 PM
12/03/2017
14 / Team Project – Selection by Team
o Project will have several deliverables that will be required including first and second drafts, team member evaluations and final project deliverables. / Required Assignments:
· Assessment Due: Team Project Due
· Team member evaluations
· Divisional Participation Due / 11:59 PM
12/10/2017
15 / Course Portfolio Due / 11:59 PM
12/13/2017
Schedule is subject to change at instructor discretion.
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