Office Policies for Lewisville Neurology, P.A.
Prescription Refill Policy
· When you need to refill your medicine, please call your pharmacy and have them fax over a prescription refill request to our office, even if you are out of refills.
· If you miss an appt in our office, we are not obligated to fill your medicine.
· Please allow 48 hours to refill any medication.
Outpatient Testing Policy
· Please allow 24-48 hours for our office staff to arrange testing at any outside facility. This time is necessary to preauthorize any testing with your insurance company.
· We often send orders directly to outside facilities so that they may contact you to arrange the appointment at a time that better suits your schedule. If you have not heard from the facility in 48 hours, please contact our office so we may check on the status of your appointment.
· When we receive your test results, you will receive a call from a member of our office staff with the preliminary report. Please remember that this call is a courtesy service and should not be considered medical advice or a substitute for a face-to-face visit with the doctor.
Telephone Message Policy
· When leaving a message for our office staff we must pull your chart, review your medical records, discuss a plan of action with the physician, and create legal documentation for the phone call. Please allow an adequate amount of time to return your phone call so that we may provide you with the best possible care.
· If you are having an urgent problem, please do not hesitate to go to the Emergency Room.
No Show Policy
· Please give 24-hour notice to our office if you will not be able to make it to your appointment.
· If you fail to give a 24-hour notice to our office that you will not make your appointment, you may be charged $50.
· If you have two no-show appointments within a 12-month period, you will no longer be considered our patient.
Financial Policy
· If you have insurance we will be glad to file the claim for you if we are a part of that network. If your insurance requires that you pay a co-pay, deductible or a coinsurance amount, then that should be paid at the time of service. If you are a self-pay patient, then the amount of the visit or test is to be paid at the time of service. If you do not provide an insurance card you will be considered a self-pay patient.
Referrals
· It is your responsibility to know if we need a referral for your insurance. The referral starts with your Primary Care Physician and is usually required when you have an HMO or POS type of insurance. If no referral has been given and your insurance will not remit payment for our services, you will be responsible for the balance on your account.
· If we have no referral on record at the time of your appointment, that appointment will have to be rescheduled.
· We do not bill third-party insurances (ex: MVA: motor vehicle accidents). The amount due for service will be your responsibility.
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