NVAA Part 5: Communication with Victims and Survivors

NVAA Part 5: Communication with Victims and Survivors

1)  All the following are listed as skills within the victim services communication framework EXCEPT

a)  using passive listening

b)  building trust

c)  understanding and overcoming communication barriers

d)  conducting an effective assessment through observation and asking questions

2)  People can listen intelligently at _____ words per minute

a)  100 to 200

b)  200 to 400

c)  400 to 600

d)  600 to 800

3)  Techniques to be a good active listener include all EXCEPT

a)  don't talk

b)  fill silence with words

c)  take brief notes

d)  don't interrupt

4)  What involves stating back in your own words what you understood the victim to say?

a)  reflective listening

b)  paraphrasing

c)  summarizing

d)  interpreting

5)  What are statements that recognize and validate a victim's strengths?

a)  positives

b)  warm fuzzies

c)  recognitions

d)  affirmations

6)  About _____ of all communication is verbal.

a)  7%

b)  27%

c)  47%

d)  67%

7)  Touch is recommended when meeting a victim to help establish a nurturing relationship.

a)  True

b)  False

8)  A man unbuttoning or removing his jacket is associated with which emotion?

a)  doubt

b)  defensiveness

c)  anxiety

d)  confidence

9)  “Are you in a safe place?” is an example of which type of question?

a)  open-ended

b)  impertinent

c)  close-ended

d)  circular

10)  Cultural diversity includes which demographic?

a)  ethnicity

b)  educational background

c)  physical ability

d)  all the above

11)  “Lack of diversity among victim services staff” is an example of

a)  physical barriers

b)  programmatic barriers

c)  cultural barriers

d)  demographic barriers

12)  Making sure that a TTY is available and that victim service providers are trained to use it is an example of an attempt to address

a)  physical barriers

b)  programmatic barriers

c)  cultural barriers

d)  demographic barriers

13)  All the following are mentioned as ways to communicate with children EXCEPT

a)  ask open-ended questions

b)  interview the child victim as many times as necessary

c)  use professionals as forensic interviewers

d)  show compassion to victims

14)  Written resources should be written at a _____ grade level.

a)  4th

b)  6th

c)  8th

d)  10th

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