Nutcracker in a Nutshell School Show FAQ

Q. When are the school shows?

  1. Shows are Thursday, November 30th, 2017 and Friday, December 1st, 2017; both at 10:30am.

Q. Where are the school shows performed?

A. Shows will be performed at the Louisville Palace (625 S. 4th Street, Louisville, KY 40202; on 4th between Chestnut and Broadway).

Q. How long are the school shows?

A. Shows run approximately 1 hour and 10 minutes.

Q. How do I make reservations for my class/school?

A. Reservations can be made at the Nutcracker in a Nutshell website ( by clicking on the “Reserve for school performances” banner on the home page or by clicking on the “school performances” tab along the top of the “home” page and then clicking on the “reservations” link.

Q. How do I know if my reservation was received?

A. Attendees will receive an email confirmation (from ) when their reservations have been processed, approximately one week after the reservation was made. Please be sure to fill in the “teacher email” field on the reservation page for this purpose.

Q. Is there a minimum class size required?

  1. Group minimum is 15 students; groups with fewer than 15 students must attend a public show (Saturday December 2nd at 2pm).

Q. Can Homeschool groups attend school performances?

A. Yes, as long as the minimum number of 15 seats are purchased. The group must register under one name. The organizing adult may register as the teacher but all other adults must register as chaperones. All children must be purchase a seat no matter what their age. An invoice will be sent to the organizing adult and payment must be made with one check to MAGIC DANCE COMPANY. Seating will be reserved by group name.

Q. How much does the school show cost?

A. Students and chaperones are $6 each; teachers are FREE.

Q. How do I pay for my class to attend?

  1. Attendees will receive an invoice based on their reservation numbers byOctober 31, 2017 via email (from ).

Q. When is our payment due?

A. FULL payment is due November 15, 2017.

Q. What do I do if the number of attendees changes from when I made my reservation?

A. If numbers have changed between the time you make the reservation and receiving your invoice, the school/teacher MUST email with a request to change the reservation. If we can accommodate the request (which we will communicate in a reply email), the teacher should then adjust the invoice and pay the corrected amount by November 15, 2017. After November 15, 2017, there will be no changes. Q. When will we receive our tickets to the show?

A. There are no tickets for school show. Your confirmation email reserves your group’s block of seats for the show.

Q. Can additional tickets be purchased at the door on the day of the show?

A: There are no tickets for the school performances so tickets are NOT sold at the door. Your class/group space can only be reserved by registering online at nutcrackerinanutshell.com and changes can only be made, with email notification and confirmation from , prior to the invoice due date of November 15, 2017.

Q. What do I do if I have other questions about my reservation or invoice?

A. Please direct all questions regarding reservations and invoicing to

Q. What if I have a student(s) who requires wheelchair access?

A. Our School Show Coordinator will be in contact approximately 3 weeks before the show via email (the one used in making the reservation) to determine the number of buses you’ll be bringing and if you have any special needs that we’ll need to accommodate (wheelchairs, etc.). This information is considered in formulating the drop-off schedule and the seating chart at the Palace. Please be sure to fill in the “teacher email” field on the reservation page to be sure to receive our Coordinator’s emails.

Q. Where and when do our buses drop us off for the show?

A. Approximately 1 week prior to the show, you will get an email from our School Show Coordinator with the exact time and exact location of your drop-off and pick-up.

• Typically a school/class will be assigned a time between 9:50am and

10:15am for drop-off.

• Drop-off locations are usually on 3rd, 4th, 5th and Broadway; giving consideration to

size or the group and age of the students i.e. younger students will have closer drop- offs. We have parent volunteers who greet the buses at their drop-off point and escort the school/class in to the Palace.

Q. Why don't all buses unload at the Palace front door?

A. With the large number of schools in attendance, unloading at the main door causes traffic back-ups and takes an excessive amount of time. Unloading buses at different locations within one block of the Palace has alleviated these problems. Volunteers will be waiting at each bus location to escort your group to the Palace.

Q. Where and when do our buses pick us up after the show?

A. A Palace representative will announce dismissals by school at the conclusion of the show. Dismissal times will be between 11:45am and 12:00pm. Your buses will pick you up at the same location that they dropped you off. Your group will be met at the exit of the Palace and escorted back to your drop-off location by one of our parent volunteers.

Q. Is there something else downtown that my group/class can enjoy after the show? A. Waterfront Park (129 E. River Rd) is a public park with a wonderful playground and many grassy areas for play. Depending on the size of your group, the restaurants at 4th Street Live! are options for lunch after the show.

Q. What if a school show is cancelled due to inclement weather?

A. We will only cancel if there is a snow emergency declared for Metro Louisville. Otherwise, the show will go on!

Q. What if a school/class has to cancel because of school closings due to inclement weather?

A. Unfortunately, we are unable to reschedule a school/class reservation because our contract with the Louisville Palace is throughSaturday December 2nd only. After Saturday, the Palace moves on to their next performance, and we are unable to reschedule. If a school/class has to cancel due to a “school closing” ONLY, the following applies:

• We will email you a discount code for a 50% discount for tickets to the public performance on Saturday, December 2nd at 2pm. You will be responsible for communicating this code to your students/families. Walk-up ticket sales are available at the Palace Theater Box Office which opens at 12pm on Saturday.

• Teachers can attend one of the public performances for FREE! You will need to verify your school name with the Box Office staff when “purchasing” a ticket. Your family is welcome to join you at the same 50% discount your students are receiving.

• Your class/school will receive a refund for the school show fees paid.

Q. What if a school/class chooses not to attend the show because of inclement weather?

A. If a school/class chooses not to come because of inclement weather, the following applies:

• We will email you a discount code for a 50% discount for tickets to the public performances. You will be responsible for communicating this code to your students/families. Walk-up ticket sales are available at the Palace Theater Box Office which opens at 12pm on Saturday..

• Teachers can attend one of the public performances for FREE! You will need to verify your school name with the Box Office staff when

“purchasing” a ticket. Your family is welcome to join you at the same 50%

discount your students are receiving.

• Your class/school will NOT receive a refund for the school show fees paid.

Q. How do I learn more about Nutcracker in a Nutshell?

A. Please visit our website at for more information including a photo gallery and a video excerpt of last year’s show.

Q. What do I do if I have other questions about the show?

A. Please direct all other questions regarding the performance to