Number of Employees Attending to Date: 1,255

Ouch Program Evaluations

Number of sessions completed: 52

Number of Employees attending to date: 1,255

Rating Scale Responses:

1. Quality of facilitator's presentations

1. Quality of the information presented

1. Was the time length appropriate

1. Quality of the training environment

1. Usefulness of program content to your job

1. Was attending this program a good use of your time

Written Comments:

(Numbers in parentheses indicate multiple responses )

1. What was the most valuable part of the program for you?
2. I was made aware of the comments I make could possibly stereotype and I don’t realize it. (69)
3. Learning that it is ok to voice your opinion if you are offended by others remarks (2
4. OUCH! (26)
5. Learning how to handle situations when I am at work, outside of work, and teaching me not to stereotype others. More respect to others. (34)
6. Techniques (Skills Practice) for dealing with bias/stereotype/ speaking out. (136)
7. Participating in this program. (2)
8. Realizing how many different kinds of people we work around. (3)
9. Learning different ways to resolve conflict. (1)
10. All.(52)
11. Learning to communicate.(4)
12. What action needs to be taken to quiet conversation.
13. Video. (47)
14. Discussion/ team discussions. (102)
15. Wallet Card. (5)
16. The training made me more aware of the things that are said that I don’t have a problem with but someone else might.
17. Suggestions for response.
18. Informative. (12)
19. Learn that it may be hurtful. (1)
20. People are too sensitive.
21. Diversity.(5)
22. Skills Practice/ scenarios. (11)
23. Presentation. (3)
24. Understanding Penn State’s passion against stereotyping.
25. Everyone is the same.
26. The end. (2)
27. Meeting the other people. (21)
28. The role playing at the end. (1)
29. Bringing unspoken topics out in the open.
30. Presenter was worthwhile. (3)
31. Examples given by facilitator.(2)
32. Having something to say.
33. Time off the job.
34. Techs, staff, and management together.
35. The subject matter was broader than strictly minorities, how to respond.
36. Learned how Hitler brainwashed his country.
37. The quotes at the end of the presentation.
38. Attitude.
39. Understanding that I am expected to be nice when confronting things that offend me.
40. Have courage not fear to face stereotypes.
41. Humor.
42. Keep an open mind.
43. Holding myself accountable for my own verbiage.
44. Facilitator.

1. What was the least valuable part of the program for you?
2. Scenarios. (8)
3. Negative feedback.
4. Video. (22)
5. Better handle tough situations at work.
6. Speaking up. (3)
7. Length of time. (2)
8. A lot of examples.
9. Discussions sometimes diverged from topic. (2)
10. Program using ouch. (1)
11. Time taken from my job, do lunch time sessions. (4)
12. Vignettes. (3)
13. Being forced to attend. (1)
14. The program evaluation form. (2)
15. Trying to accommodate every person all the time.
16. Groups. (3)
17. The language and tactics on how to face peers at work.
18. Don’t see many people.
19. Time of day. (2)
20. Part of speaking out. (2)
21. I’m not a biased person.
22. Race.
23. No breaks. (1)
24. You can’t make people change the way they think.
25. Boring but good info.
26. Not getting a nap.
27. Too hot. (1)
28. Group discussions. (10)
29. General subject matter.
30. Wallet card. (2)
31. How to deal with particular instances where it will actually be dealt with.
32. Listening to others in the group devalue the subject being taught.
33. Recap reading of things we had already been over.
34. All. (2)
35. We don’t get to use this in our areas.
36. Group discussions, well meant, but this was too difficult a topic. Discussions were weak due to nervousness.
37. Too short.
38. Handouts.
39. Complete waste of time.
40. Time away from work.
41. Writing.
42. It was not very serious.
43. Weak presentation.
44. Wade was a yes man.
45. Expecting everyone to participate.
46. I could be working at my real job.
47. Part of the program implied that the inability to speak English was a difference that should be accepted. This thought is offensive in a workplace or setting where English is the principle form of communication.

1. If you rated any item “poor”, provide some additional explanation

• Lost touch with the group.
• This went out of the workplace and into our homes.
• Biased program with a faulty foundation that there’s “silent collusion”.
• Felt I didn’t need the training.
• Try to find better videos with more information.
• Could be working.(1)
• Paid time and no productivity.
• I never intentionally try to stereotype anyone.
• Waste of my time and Penn State’s money.(3)
• Not sure it was necessary.
• I do not matter to OPP, my ideas, concerns etc.
• I really don’t think we have a problem here. (2)
• Too long, don’t believe it changes anything. (1)
• Retribution factor – amnesty unavailable.
• Does not apply here.
• Crowded.(2)
• Common sense stuff, this is just down time away from work.
• Poor lighting.
• Opinions are with everyone, a stereotype is an opinion. Everyone has opinions and consider the source.
• Nothing was said that wasn’t already known.
• If Penn State doesn’t have any money, why are we having programs taking people away from their jobs?
• Treat others as you want to be treated.
• Could be completed in one hour. (1)
• This topic has been discussed too often for too long. (2)
• Already practice the content.
• Could have been presented via videos exclusively.
• Instructor read slides.
• Information is outdated and poorly presented. Content was extremely not useful. Timing was too long.
• It seemed to me personally that this class is too short and that you can’t rush through this topic! You need to have more time to discuss the real issues.
• Not long enough.

1. Should any topics be added to the program?

• Explicit text messages.
• Profanity – excessive use around co-workers and customers.
• Profanity in the workplace.
• Might want to mention that everyone interprets remarks differently so people should be careful what they say.
• How to relate to middle management without fearing for your job.(2)
• That Penn State is a very diverse organization.
• Food/ Breaks. (2)
• How to use common sense.
• Free speech.
• How about inappropriate language.
• Family reality.
• Role play. (1)
• Stereotypes are not just about humans, example pit bulls or bats.
• Time to discuss personal experiences. (1)
• Gossip in the workplace.
• More discussions on how to use in my job. (1)
• List of proper terms.
• Acceptance levels, standards, reprimand consequences.
• Building confidence so others will speak up.
• Prejudice.
• Examples of gray areas that is offensive to some people.
• More personal experiences.
• How to deal with Supervisor or upper Management on this type of subjects.
• How managers and supervisors are trained.
• Provide real examples. (1)
• Bible.
• How to deal with bullies. (1)
• Had similar training last year.
• Political correctness hindering open communication.
• Reverse discrimination.
• Bias in the media.
• Our society is too politically correct or soft anymore.
• Some slang nicknames that are offensive should be discussed.
• How people should condition themselves when things are said to them.
• More on religious diversity.
• Racial stereotypes and student vs. employee conflict.
• Bullying.
• Age discrimination.
• Should address situations where an individuals sensitivity is not rationally based.

1. Should any topics be removed from the program?
2. Scenarios.
3. Speaking up activity – shorten.
4. Diversity outside of work.

1. Additional comments would be appreciated.

• I wasn’t looking forward to this at all, but it was worthwhile attending.
• The training is informative, but should never be mandatory. It should be encouraged to attend. (1)
• Was warm in the room could have used AC. (1)
• Very good program, presentation was excellent, very informal. (6)
• Is this done at NEO, if not should be.
• Loved it!
• Also, witnessed an act of discrimination in the room layout, too crowded, against an employee in a wheelchair.
• Let group speak more about workplace experiences.
• Allen did a great job re-directing the negative employees in this session. Several people voiced how they feel this class should not be mandatory.
• Daniel was very nice and easy to talk to, and he had a sense of humor which is rare at OPP.
• Now if only people would use what they have been shown.
• Nice job facilitating discussion.
• I learned so much from this and a better person because of this.
• Something to eat or drink would be nice. (17)
• Very Informative and good use of time. (4)
• Very good program and very well facilitated. (2)
• How to tell a boss not to have you on an email list that you find offensive, without having a bulls eye on your back.
• Good video.
• Little too long.
• Doug did a good job as usual.
• Explain value of people utilizing this material as an employee of OPP and setting a good example.
• Explain that regardless of situation and personal beliefs, everyone should have sensitivity to stereotypes and their impact.
• Interesting.
• Thank you .(2)
• More diverse group would be interesting.
• Gave me things to think about in my own work group, and other work groups.
• Fun and enjoyable.
• Vernon did very well, good presentation. (2)
• Good atmosphere for discussion.
• Sometimes “we” should have “thick skins”.
• The video and power point slides were good and fresh.
• I know your trying.
• Have people turn their cell phones off.
• A start in the right direction…long way to go for a diverse atmosphere.
• The only thing is that people will tell you what you want to hear in these classes but nothing will change.
• Speaking up should be more emphasized.
• It is a fact of life there are stereotypes in everyday situations.
• This program was far superior to the diversity class I attended as a new employee.
• George was good at the presentation.
• Some people need to be able to handle comments better.
• Mike did a good job addressing difficult questions.
• Make it an option and see how many attend.
• Tired of Butterfly views.
• What is the next step, do you think this helped.
• Make this mandatory for management.
• Add more Supervisors to these meetings.
• Not big on group work.
• Noisy and crowded.
• Difficult to get people to speak candidly.
• Susan Rutan was very nice and did a wonderful job, she made it fun.
• If we have to attend these things, can we please focus on workplace requirements? I can deal with my neighbors and dinner table.
• Please stop saying “black people” I’m technically brown.
• This was a complete waste of my time.
• Great job Beth.
• I resent the assumption that I do not know how to treat others. Don’t use OMG.
• This should start with Superiors.
• Good job Wade. (2)
• What goes on in this institution and government is different than this program.
• Kate did a very good job. (1)
• Good speaker.
• Allen used good, relevant examples to illustrate the types of stereotypes. (2)
• Presenter had limited experience, a more experienced facilitator could have made the training more valuable.
• Confusion with start time.
• Wade handled some hard questions from the group very well.
• This organization should practice this instead they allow retaliation.
• Other than a 2 hour class what help is there to help change years and years of hearing stereotypes. So when you or someone says something. Career ending is not an end to this.
• It gave me tools to use to combat comments that are hurtful to others.
• If we just treat people the way we want to be treated – that might not be enough because you could offend someone.