PA / NOWG MEETING MINUTES
July 22, 2016
Contents
Attendees 1
Quality assurance performance monitoring metrics and measurements 1
Formal Complaints and corrective action plans to resolve complaints 2
FCC and/or NANC News 2
INC read out (initial closure and new issues) 2
p-ANI 2
Change Orders 2
Pooling Related Activities 3
Regulatory Update 4
Tracking Log 5
Next meeting 5
Attendees
NOWG / PACenturyLink – Jan Doell
Cox Communications – Beth O’Donnell
PA PUC – Chris Hepburn
Sprint – Shaunna Forshee
Sprint – Karen Riepenkroger
T-Mobile – Jennifer Pyn
Verizon – Laura Dalton
Verizon – Dana Crandall
XO Communications – Ruben Galvin / Bruce Armstrong
Jesse Armstrong
Tara Farquhar
Dara Flowers
Linda Hymans
Amy Putnam
Florence Weber
Gary Zahn
Quality assurance performance monitoring metrics and measurements
Summary:
Number Pool Status for June, 2016
Metric / MeasureRCs with < 6 months inventory based on forecast / 931
RCs < 6 months inventory based on forecast and zero blocks / 338
Codes opened for pool replenishment / 205
RCs with blocks in pending status / 478
Number of applications processed / 10,767
Number of Part 1s passed thru from PAS to NAS / 565
Applications not processed in 7 calendar days / 0
Reasons that applications were not processed within 7 calendar days
Percent of calls returned within one business day / 100%
Number of blocks on reclamation list (new blocks/total) / 107/319
Details:
Applications – number of applications processed monthly (running 12 month total)
Month & Year / Running 12-month totalJuly 2015 / 13,310
August 2015 / 8,068
September 2015 / 9,977
October 2015 / 8,524
November 2015 / 7,604
December 2015 / 9,291
January 2016 / 6,922
February 2016 / 12,323
March 2016 / 15,097
April 2016 / 9,371
May 2016 / 9,614
June 2016 / 10,767
Formal Complaints and corrective action plans to resolve complaints
· None Reported
FCC and/or NANC News
· NANC meeting on June 30
· On June 7, the FCC exercised the third one-year option period on the PA contract beginning July 15, 2016 and expiring July 14, 2017.
INC read out (initial closure and new issues)
· Following INC issue went to Initial Closure on 6/20/2016:
· Issue 818 – Updates to TBPAG and COCAG regarding supporting documentation required under FCC 15-70 – the updates provide clarification to sections regarding the VoIP order.
p-ANI
Total Applications Processed (Part 3s Issued) / 298# of applications not processed in 5 business days / 0
# of new p-ANI assignments made / 225
# of modifications to existing p-ANIs / 3
# of p-ANI returns / 61
# of requests to cancel p-ANI return / 0
# of requests denied / 6
# of requests suspended / 0
# of requests withdrawn / 3
Change Orders
· Change Order #3a – Specifications for API – this change order was submitted to the FCC on 6/24/16 and the NOWG approved on 6/24/16.
o Met with the FCC to discuss cost of the change order. Meeting attendees were Myrva Freeman, Bill Riedway Marilyn Jones, Sanford Williams, Chris Montief, and Ann Stevens. The change order is still under review.
Pooling Related Activities
· Rate center activity:
June 2016 RC/NPA changes: 26 rate centers involved with 11 NPAs and 5 states:
X à O = 25
M* à M = 0
M* à M = 1
Meetings:
· Pooling participated in the following meetings:
o WA 206, 253, 360, and 425 relief implementation call on 6/8/16
o CA 510 relief planning call on 6/20/16
o PA 215/267 relief planning call on 6/28/16
o IL 217 jeopardy review call on 6/29/16
Activities related to requests for pooling-related data from NANPA:
· Provided NANPA data for:
o IL 217 jeopardy review call on 6/29/16
· Provided NANPA updated data for:
o WA 206, 253, 360, and 4256 relief implementation call on 6/8/16
o CA 510 relief planning call on 6/20/16
o PA 215/267 relief planning call on 6/28/16
o IL 217 jeopardy review call on 6/29/16
Regulatory Update
· VoIP direct access order related activities:
o Nine VoIP applications have been filed
§ Five applications have been approved
· State regulatory updates:
o DE – new contact is Connie McDowell – the Contact List on the Pooling website has been updated
Customer Focus
o p-ANI
Request / ActionOngoing: Receive requests with either no supporting documentation or incorrect supporting documentation. / Ongoing: Send courtesy email to applicant requesting documentation or correct documentation. In some cases, provided the license to the carrier.
Ongoing: In certain areas,it was requested that the RNA continue to assign 211 for VoIP and 511 for wireless. / Ongoing: The RNA will continue to assign in that manner in an NPA until either the 211 or 511 NXX is depleted or if a carrier has requested a specific assignment preference.
Received a request to assist a SP consultant who was having difficulties in locating an FCC license. / Worked with the SP consultant to try to locate the FCC license for the requested PSAP and carrier.
In processing an Annual report, there were numerous errors found with the file. / Joined a call with the SP consultant and SP in explaining the errors found with the file and worked with the SP consultant in resolving the errors.
Received an inquiry as to how 3 VPC providers can proceed with their requests for p-ANIs where the VPC providers were not certified in one state. / We referenced the VoIP order as to what is required, notified the state of the issue, and followed up with the affected VPC providers as to how to proceed and who to contact.
o Pooling
Request / ActionOngoing: VoIP Direct Access Order support. / · Sent 7 emails to state commission staff about new and pending applications and supplemental filings.
· Responded to several questions from state regulators about 30-day notifications they had received.
· Proactively reached out to all states to determine which ones have a specific process or docket for iVoIP 30-day notifications. Heard from 11 states.Follow-up is planned.
Noticed a code disconnect had an erroneous LRN on the code. / To avoid denying a SP’s code disconnect request, which would require that the SP work with another carrier that had erroneously created an LRN on that code, we worked with the NPAC to remove an erroneous LRN from the NPAC that was created by an SP who was not the code holder of the specific NPA-NXX that was being disconnected.
A Service provider contacted us about needing Part 1B modifications processes ASAP due to customer impacting issue. / We processed the Part 1B modifications promptly and worked with the service provider and the NPAC to process the requests so that customers were no longer impacted.
A previous block holder continued to assign customers to blocks that were disconnected and were now reassigned out to another service provider. / We worked with the previous block holder and the new block holder to return the blocks so that the previous block holder could apply for the blocks again so that the customers that they assigned were not impacted.
BIRRDs was inaccessible 6/16/16 to 6/17/16. / The PA continued to process all PAS requests types while BIRRDS was inaccessible, notified applicants via Part 3 remarks that the BIRRDS update could not be done, and manually tracked all the updates that would need to be done once BIRRDS was accessible again. This avoided any delay with processing requests and ensured that the 7 calendar day processing time was met. Once BIRRDS was accessible the PA promptly input all the necessary updates.
We were asked to open up 6 excluded rate centers to optional pooling so that numbering resources maybe requested. / We had requested block disconnects for all 6 rate centers and successfully received 3 block disconnects for 3 of the rate centers. This process resulted in 3 codes being saved.
We were asked to request voluntary block disconnects in 7 pooling rate centers that did not have any available blocks. / We had requested block disconnects for all 7 rate centers and successfully received 17 block disconnects for 5 of the rate centers. This process resulted in 5 codes being saved.
The PA reviewed the 30 day notices to the state commission provided by a VOIP applicant for requests for resources in multiple rate centers to ensure that for each request that the notices were not previously used for a previously approved request for resources for the same rate center. / This review by the PA ensures that the state commissions had received the appropriate notification from the VOIP applicant.
A new state regulatory staff person requested information on pooling processes. / Provided an extensive educational session on 6/15 beginning with numbering basics as well as pooling information including a review of the website.
A state regulatory staff person initiated a request for the possibility of transferring codes for use as LRNs instead of opening new codes. / Reviewed resources initially for 2 rate centers and then subsequently received requests for 7 more in the same state. Reviewed the existing codes in each rate center and provided the information to the commission staff and service provider.
Trouble Ticket Log
· Tickets 1541 and 1542 were closed.
· There were no new trouble tickets opened.
See the following trouble ticket log for a list of all opened and closed trouble tickets.
PIP
· PA reviewed the PIP activities which included:
o Follow up with service providers that provided a ‘Not Met” on the PA and RNA surveys
o 17 customer service items on the June report
Following is the PIP document
Other
· PA provided their mid-year highlights
Open Discussion
Next Meeting
· August 19, 1:00 pm ET
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