Nina Vanderburg

52 Boulder Drive Londonderry, N.H. 03053 (603)965-6510

Objective:My goal is to obtain a challenging Human Resource Management position offering extensive experience in establishing and reinforcing operational processes to ensure extraordinary service.

EDUCATION

M.B.A., Kaplan University (09/12)

M.A.E.D., Secondary Education, University of Phoenix (04/10)

B.A., Dual Psychology, Interdisciplinary Sociology & Anthropology University of Maine, Farmington (05/05)

PROFESSIONAL EXPERIENCE

Apple Inc- Lead. - Nashua, NH January 2013-Current

  • Responsible for maintaining a live three-week schedule, through Kronos, for a sales force of 140 associates including zoning, break management and compliance, professional development, part-time/full-time best practices
  • Proven ability managing escalations with customers and financial institutions during difficult transactions including; fraud, POS downtime, credit card disputes, customer complaints, exchanges, refunds, adjustments, and overrides
  • Developed and implemented training initiatives for associates in order to maintain Apple best practices
  • Prioritizing and driving resolutions for new store and corporate initiatives on the basis of needs of the business and sales force utilization

Mount Washington College- Instructor-Manchester, NH October 2010- Current

  • Responsible for delivering effective training content to instructors for the First Semester Seminar course bi-annually
  • Conducted undergraduate classes on campus and online
  • Built, deployed, and implemented the online First Semester Seminar and Critical Thinking classes including instructors manuals and training
  • Consulted for the general education department helping to update current classes for corporate compliance, enhancing the quality, and learning level of the general education courses

Mount Washington College-Academic Advisor-Manchester, NH July 2010- December 2011

  • Responsible for student retention through attendance calls, emails, , campus initiatives, and maintaining records through CVue
  • Conduct tutorials on an individual and group basis to instructors for new corporate standard operating procedures
  • Promoted student success with guidance on degree changes, personal issues, course level assessments, and academic issues
  • Prioritize and drive resolutions for students with academic warnings, missing classes, transfer credits, and chronic absenteeism

Gilbert H. Hood Middle School,Experienced Science Educator Derry, NH July 2008– June 2010

Henry J. McLaughlin Middle School, Experienced Science Educator Manchester, NH August 2005-June 2008

  • Taught in an inclusive Science classroom in grades 6, 7, &8
  • Used manipulative hands-on teaching to enhance the cooperative learning process
  • Established clear objectives using the school approved curriculum standards for all lessons, units, projects, and interdisciplinary lessons to communicate these objectives to students
  • Employed differentiated instructional methods and materials that were most appropriate for meeting stated objectives and district curriculum
  • Assessed the accomplishments of students on a regular basis and provided progress reports and grade reports

Easter Seals, Residential Instructor - Manchester, NH November 2004-December 2005

  • Provided direct daily supervision and care to residents
  • Presented supervision and group training on independent living and social skills
  • Provided services following individual behavioral plans including, physical management, via Therapeutic Crisis Intervention (TCI), and problem solving skills
  • Maintained ongoing, cooperative communication with other service providers

Professional Development and Committees

Apple Small Device Repair Certification 02/2013-Current

iLife certified Trainer 04/2013-Current

Hesser College General Education Committee 02/2011-Current

Hood Positive School Environment Committee 09/2008- 06/2010

McLaughlin Steering Committee for School Improvement 10/2007- 06/2008

Focused Monitoring Team 10/2007- 06/2008

Tech-Paths Workshop 12/2007

Inquiry Based Training Workshop 9/2007

Inquiry in Science Workshop 3/2007

Curriculum Mapping Workshop 10/2006

District Middle Level Science Curriculum Committee 4/2007

Practical Strategies for Working Successfully with difficult Students 3/2006

Project CRISS, Creating Independence through Student-owned Strategies 5/2006

Discipline Committee 10/2005-06/2006

COMMUNITY ACTIVITIES

Make Over Ministries Volunteer, Manchester, NH, 2003 -Present

Annual Foster and Adoptive Family Celebration Volunteer 2007- Present

Stage Crew Manager for the Gilbert H. Hood School musical 2008- 2010