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Assistant Manager(Events)

Reports to: Manager

Direct Reports:In the absence of the Manager, all employees within the unit, including all bar and waiting staff, door personnel and cleaners

To assist with the management of variable costs such as wages, heat and light, and to ensure that equipment is properly used to avoid unnecessary repair or replacement.

To actively promote the sales for functions / events etc, and to ensure that staff are also involved in promoting such events.
To recognize niches in the market that will make our brand unique.
Needs to be aware of competitor activity.

To ensure a high level of customer service at your premises at all times, ensuring that the customer always comes first and that there is management presence on the floor during peak trading hours.
To lead by example and show the high standards that we expect.
To encourage the team to upsell by identifying selling opportunities and handling customer’s needs individually
To ensure that all staff are aware of company products and current promotions, including their origins and main selling points.
To ensure that the basic service duties are in compliance with Company standards.
To identify customer demands and suggest ideas that make us stand out from our competitors.
To be proactive in all facets of social media, including, but not restricted to: Facebook, Twitter and You Tube.

To naturally build rapport with customers in order to identify and anticipate needs and proactively promote the business, providing exceptional customer service throughout the process so all customer expectations are met if not exceeded.
To deal with all telephone, email and website queries in relation to functions and events.
To qualify the customer's needs and present the best match to customer requirements.
To manage, nurture and close existing deals while cultivating new opportunities
To naturally build rapport with customers in order to identify and anticipate needs and proactively promote the business, providing exceptional customer service throughout the process so all customer expectations are met if not exceeded.

To maintain strict control over all stock in line with established Company procedures including purchasing, handling, portioning, wastage and administration.
To ensure that deliveries are received in good condition and checked and any discrepancies followed through as appropriate.

To assist the Manager in maintaining control of man-hour costs by reacting to increases / decreases in trade.
To assist the Manager with the recruitment and selection of staff.
To assist in the creation of accurate rosters.
To lead by example, approaching work professionally with a supportive and caring attitude to staff.
To assist the manager in making the working environment enjoyable.

To identify and act upon the training needs of the staff.
To ensure that all staff is trained to the standards set by the Company in order to consistently achieve the required level of performance, including Induction training for new staff.
To participate in carrying out staff assessments and appraisals.
To identify poor performance / conduct issues and take appropriate action, such as re training, coaching or disciplining, and, in the absence of the Manager, to liaise with the Operations Manager on conduct / disciplinary issues.
To participate in team talks in order to encourage a free flow of information, and to accept feedback readily.

To assist in monitoring all statutory requirements and Company policy relating to hygiene, including, health and safety, ensuring that accurate records are maintained.

To ensure that all Company reporting is adhered to promptly at all times, such as the completion of Incident Report Forms and weekly turnover analysis.
To ensure that all company ledgers are filled in on a daily or weekly basis as required.
To assist in all staff-related administration, such as timesheets and change of details forms is completed in an accurate and timely manner and remains confidential.

Housekeeping

To implement good housekeeping procedures in order that the premises is always well presented and maintained to the standards set by the Company
To ensure that all cleaning schedules are completed on a daily or weekly basis, as required.
To ensure that the appropriate POS material is displayed

To ensure the premises are secure at all times and to manage the safekeeping of all assets such as fixtures, fittings, stock and monies.
To ensure compliance with all cash handling procedures.

Licensing Laws

To be fully conversant with all current licensing legislation and to assist in their implementation in line with Company policy

Miscellaneous

Educational qualifications

Minimum 3years’ experience at a management level within a busylicensed environment
Minimum of 1 year event management experience
Previous working experience of marketing PR
Good knowledge of cocktails and wine
Knowledge of Microsoft Word & Excel preferred
Knowledge of Micros preferred
Proven track record of stock management on a day-to-day basis
Proven track record of staff training on a day-to-day basis

Personal Qualities

An excellent problem solver with the ability to work on your own initiative as well as part of a team.
Leadership qualities – must be able to set a positive example and deal with situations as they arise, and manage staff, to maintain standards.
The ability to organize and prioritize effectively. E.g., ableto organize and prioritize daily and weekly tasks in a customer focusedenvironment in order to meet deadlines and timescales.
Good communication skills, e.g., proven abilityto deal effectively withboth internal and external customers in potentially difficult situations,maintaining a professional level of customer service at all times.
Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required
A team player who will help staff with tasks rather than delegating when appropriate

Main Points of Contact – internal and external

Flexibility will be required with hours of work, and this position involves daytime, night and weekend work.

Note: Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Last updated: March 2018