New Commonwealth HACC Contacts
Changes
The Commonwealth HACC Service Provider Helpdesk Line and mail box is being decommissioned in view of low call and enquiry volumes.
Previously, Commonwealth HACC Service providers would contact the HACC Service Provider 1800057616 Helpdesk Line and mailbox about queries on the Commonwealth HACC Programme. The Helpdesk and mailbox will be closing and service providers will be able to contact their relevant State and Territory Network for support and advice.
The Department of Health and Ageing email and telephone contacts have been updated to the Department of Social Services address.
What’s new?
Commonwealth HACC Service Providers should contact their relevant State and Territory Network for all matters concerning their Aged Care Funding Agreement.
Service providers should submit all relevant financial and activity reports directlyto theirState and Territory Network.
Dedicated mailboxes and contact details have been created on specific Commonwealth HACC Service Providers activities to ensure a more rapid response to your queries.
Who do I contact?
The State and Territory Networks will be able to provide you advice and support regarding your funding and reporting requirements and in relation to questions about how to navigate and update your contact details on the Aged Care Portal.
Contract Management Activities
/Contact Details
New South Wales andAustralian Capital Territory / Phone: (02) 9282 0520
Email:
Queensland / Phone: (07) 3037 4770
Email:
South Australia / Phone: (08) 8318 2155
Email:
Northern Territory / Phone: (08) 8928 6219
Email:
Tasmania / Phone: (03) 6283 5805
Email:
Note: Service Providers can also contact their Commonwealth HACC Liaison Officer.
Aged Care Portal
/Contact Details
Password ResetsForgotten Passwords
Note: Only the Primary Contacts can request password resets / HACC Support (IT Support)
Phone: 1800 222 471
Email:
Technical Issues
Portal functions
Difficulties uploading documents / Email:
Financial Acquittal Report (FAR)
/Contact Details
Queries and guidance on completing the FARSubmit Scanned Paper Copy / Email:
Social and Community Services (SACS) Supplementary Payment
/Contact Details
Queries and guidance on SACS related to Aged Care programmes / Email:Minimum Data Set (MDS)
/Contact Details
Queries relating to the submission of HACC MDS data / Email:Phone: 1800 638 427
When will this happen?
The HACC Service Provider Helpdesk and mailbox will close on 5 September 2014.
What do I need to do?
- Update you email contact list and phone numbers
- Circulate this factsheet to relevant officers in your organisation
Do you have any questions?
If you have any questions please contact your relevant State and Territory Network on the contacts listed above.
My Aged Care Website
The My Aged Care website has been established by the Australian Government to help consumers navigate the aged care system. The Gateway is part of the Australian Government's changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. For more information about the aged care system, please visit theMy Aged Carewebsite (