Neighbourhood Officer- 12 Month Fixed Term Contract (pro-rata)
Dear Applicant
We are delighted that you’re thinking about becoming part of our team.
At Mount Green Housing Association we want a flexible, adaptable, responsible and diverse workforce who care about the service they provide. We are looking for an individual with a can-do attitude who can empower their people to achieve our vision and demonstrate our values along the way.
We are an organization that has changed and grown and we will continue to do so. This is a great opportunity for the right individual. If you fit the person profile, have the relevant experience and relish a challenge then we look forward to receiving your application.
Within this pack you will find:
- A job description
- A person specification
- An equality, diversity and inclusion monitoring form
Initial applications should be submitted by end of day on the 13 April 2018 and consist of:
•A CV including full contact information.
•A supporting statement of how you meet the job description and person profile
•A completed equality, diversity and inclusion monitoring form
We prefer applications to be forwarded electronically, so please send your completed application to
Key dates for the process are:
• Closing date for applications13 April 2018
• Interview and Assessmentweek commencing 16 April 2018
If you’re not available on any of these dates please mention this at the time of application.
I look forward to receiving your application.
Angelique Noble
Housing Services Manager
Neighbourhood Officer
Job Description
Department:Operations
Reporting to:Housing Services Manager
Responsible for:N/A
SUMMARY OF POST
To provide a Neighbourhood and tenancy management service to existing and future residents ensuring that terms and conditions of tenancy are maintained and Landlord obligations fulfilled. To provide services to mixed tenure households including general needs, shared owners and Leaseholders.
Key Tasks
- To let all new tenancies in accordance with our statutory and policy obligations.
- To ensure residents comply with all the terms and conditions of their tenancy/and or lease and carry out intervention and enforcement actions where appropriate
- To manage all internal and external common areas in partnership with our repairs and maintenance team and our residents.
- To ensure full legal and statutory compliance in the delivery of a tenancy and neighbourhood management service.
- To develop internal and external partnerships with statutory and 3rd party agencies to ensure the needs of residents are fulfilled.
- To sign post residents to relevant support agencies to ensure any vulnerabilities and support needs are addressed.
- To follow all relevant policies and procedures in the delivery of neighbourhood and tenancy services.
- To deliver excellent customer service in accordance with Mount Green’s customer service standards.
- To involve residents in the management of their homes and the areas where they live.
Note: This job description is a broad summary of the role; it does not cover every issue or task which may arise within the post at various times. The post-holder is expected to work flexibly and carry out other duties as required from time to time.
Neighbourhood Officer
Person Specification
1 / Education and Qualification / Essential / Desirable1.1 / 5 GCSE’s, Grades A-C, including English & Maths /
2 / Knowledge and Experience
2.1 / At least 2 years’ experience working in a public sector or commercial setting. /
2.2 / Experience of managing neighbourhoods, tenancies, leases and undertaking enforcement actions. /
2.3 / Experience of leading, involving residents and managing an Estate or Neighbourhood. /
2.3 / Knowledge of Housing and associated legislation including health and safety and Welfare Reform /
2.4 / Experience of working with a diverse customer base and addressing individual need. /
2.5 / Experience of managing low level and complex ASB cases. /
2.6 / Experience of investigating and recovering properties subject to tenancy fraud. /
3 / Skills and Ability
3.1 / Ability to plan, organise and prioritise workload. /
3.2 / Excellent communication skills (verbal and written) /
3.3 / Ability to build effective relationships internally and externally /
3.4 / Ability to understand /follow policies, processes and procedures /
3.5 / Aptitude for IT and in particular Word, Excel and Housing Management software. /
4 / Behavioural Competencies
4.1 / Awareness of the impact andappropriateness of ownpersonal communication style /
4.2 / Passionate about service delivery /
4.3 / Deadline focused /
4.4 / Flexible and adaptable with positive ‘can do’ attitude /
4.5 / Open and honest, with a strong sense of integrity /
4.6 / Self-motivated, with high levels of energy and drive
4.7 / A team player
5 / Commitment / Other
5.1 / The post holder must demonstrate commitment to Mount Green’s values and show willingness to go the extra mile when needed. /
5.2 / The post holder must be able to work outside of normal working hours on some occasions /
5.3 / The post holder must at all time operate within Mount Green’s policies and take responsibility for health & safety, equality, diversity & inclusion and data protection within their area. /
Equality Diversity and Inclusion
STRICTLY CONFIDENTIAL
To help us monitor our equal opportunity policy, it would be helpful if you could answer the questions below. This information will be used in confidence.
The successful candidate will have the information transferred into their confidential personnel record to allow statistical monitoring of the workforce.
ETHNIC ORIGINWhich ethnic group do you belong to? Please tick against one of the groups below:
A White / British / / Irish / / Other /
B Mixed / White & Black Caribbean / / White & Black African / / White & Asian / / Other /
C Asian/British Asian / Indian / / Pakistani / / Bangladeshi / / Other /
D Black/Black British / Caribbean / / African / / Other /
E Chinese / Chinese / / Other /
F Other / Any other…………………………………….
SEXUAL ORIENTATION
Bisexual / / Lesbian /
Gay / / Unsure /
Heterosexual / / Prefer not to say /
RELIGION OR BELIEF
Christian (all denominations) / / Sikh /
Buddhist / / Other /
Jewish / / No religion /
Muslim / / Prefer not to say /
DISABILITY
Do you consider yourself to be disabled YES/NO
If yes, do you consider this disability may affect your work or require modification to working practice or environment? yes / no
GENDER
Male Female Prefer not to say