NANSACHARITY TRADING MANAGER PERSON SPECIFICATION June 2016

Essential / Desirable
Operational / Technical /
  • Strong retail experience including multi-site operations.
  • Experience of strategic and business planning, setting targets and managing budgets.
  • Proven experience of implementing high quality customer service.
  • Proven experience of creating opportunities and implementing changes to improve profitability.
  • Proven experience of improving sales income and managing costs effectively.
  • Evidence of continuous professional development.
/
  • Experience of establishing and growing online trading.
  • Good understanding of the charity sector.
  • Experience of charity trading management.
  • Understanding of disabilities.
  • Retail qualification.
  • Member of professional association.

Management /
  • Minimum 3 years’ experience of leading, managingand developing others in a retail environment.
  • Evidence of providing inspirational and motivational leadership.
  • Experience of developing and implementing strategies and business plans, and delivering against challenging targets.
  • Excellent background in planning, monitoring and reviewing, and quality assurance management.
  • Good understanding of financial management; ability to analyse data efficiently.
/
  • Management qualification.
  • Experience of recruiting and managing volunteers.

Knowledge /
  • Solid knowledge of IT software, including all Microsoft Office software and databases.
  • Good understanding of relevant regulations and safeguarding best practices for working with people with disabilities.
/
  • Good knowledge of retail / charity trading regulations and bets practice standards.

Essential / Desirable
Skills /
  • Outstanding communication skills, both written and verbal; ability to inspire, generate energy and commitment.
  • Excellent organisational skills.
  • Strong analytical, problem solving and decision making skills.
  • Excellent networking and interpersonal skills, able to build effective connections within the local community.
  • Strong team player, able to motivate others and enable them to build resilience.
/
  • Strong coaching skills.
  • Previous experience in delivering training to others.

Attitude /
  • High level of integrity, openness.
  • Strong focus on making a difference and the need to put service users first.
  • Very positive approach, overcomes obstacles, meets deadlines, remains calm under pressure.
  • Strong commitment to confidentiality.
  • Flexible, creative, focused on delivering solutions.
  • Confident, energetic, enthusiastic about professional work.
/
  • High level of personal commitment and leadership.
  • Focused on improving quality and builds this in to regular reviews, shares learnings with others.
  • Commitment to inclusion and empowering others.
  • Identifies opportunities that benefit the overall organisation.
  • Sees charity trading as an integral aspect of NANSA’s work.

Other /
  • Access to a vehicle and the ability to travel as needed.
  • Able to work on a rota schedule to include Saturdays.

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