IAPMO
Name Rista A Dianameci
Date 03 July 2017
Score………90%……………………………….
7/10/17
ISO 2015 Test Questions
1. For each process needed for the Quality Management System an organization shall determine: select one:
a. Inputs required, outputs expected, and the sequence and interaction of all processes.
b. Only sequence and interaction of processes of all processes
c. Only the inputs required and the actual outputs
d. Only inputs and interaction of all processes.
2. The process approach helps to ensure: select one or more
a. Effective process performance
b. Understanding and consistency in meeting requirements
c. Overall focus on minimizing customer complaints
d. Improvement of processes based upon data and information evaluation
3. Annex SL can be described as: select one
a. Framework for risk analysis
b. Framework for quality management decision making
c. Framework for a generic management system
d. Framework for description of interrelating quality management systems.
4. A Quality Manual is required for ISO 9001:2015-circle one
a. True
b. False
5. In the Plan-Do-Check-Act Methodology, the “Do” step is defined as:-Circle one
a. Establishing the objectives of the quality management system
b. Evaluating action taken
c. Monitoring and measuring
d. Implementing planned action
6. There are 8 quality management principles.-Circle one
a. True
b. False
7. Documented information must be protected: Circle one
a. True
b. False
8. “Shall” indicates permission.-Circle one
a. True
b. False
9. Objectives must now include: Circle all that apply
a. What will be done
b. When they will be completed
c. Evaluation
d. Resources needed
10. Six procedures are required in ISO 9001:2015-circle one
a. True
b. False
11. In the ISO 9001:2015 standard, records are required in 16 areas of the standard. Circle one
a. True
b. False
12. Control of externally provided processes, products, and services takes the place ofproduct realization-fill in the blank-
13. Risk may be both positive and negative-Circle one
a. True
b. False
14. Which of the following methods represents a mandatory method of collecting customer satisfaction information: circle one
a. customer scorecards
b. focus groups
c. customer surveys
d. none of the above
15. Which of the following is a title of a major clause in ISO 9001:2015-circle one
a. Analysis and evaluation
b. Improvement
c. Release of products and services
d. Design and Development of products and services
16. A tool that may be used to document risk analysis is risk based thinkingfill in the blank
17. A process map displays the sequential steps involved in connecting a specific input into the required output: circle one
a. True
b. False
18. Interested parties may include: circle one or more
a. Shareholders
b. Stakeholders
c. Banks
d. Suppliers
19. A Management Representative is not required in ISO 9001:2015.-circle one
a. True
b. False
20. The organization shall continually improve the suitability, adequacy, and effectivenessof the quality management system.-Fill in the blank.
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