NAEH Consumers Survey

Direct Service Provider Survey

Introduction
This version of the survey is designed for staff members and volunteers of provider agencies that work “on the ground” with homeless families, including program directors, team leaders, case managers and the like. This assessment will ask various questions about your homelessness system and your opinions regarding it. Your answers will be aggregated with those of other users in your system. Please answer each question on the assessment and take all the time you need to answer each question accurately, from your perspective. Note that some questions refer to your community, others to your organization, and still others directly to you. Also, note that the survey refers to “consumers” which is an all-encompassing and general term to capture the ways in which various organizations may refer to the people they work with and serve, including: clients, service users, program participants, guests, tenants, persons with lived experience, etc.

Name of the Organization I work/volunteer for:

1. Our community has a plan to end homelessness within a defined period of time.

¨ Yes

¨ No

¨ I don't know

2. Our plan is consistent with or can be aligned with the HEARTH Act and the Federal Strategic Plan to Prevent and End Homelessness.

¨ Yes

¨ No

¨ I don't know

¨ We don't have a community plan to end homelessness

3. I believe my community has a comprehensive and effective discharge plan.

¨ Strongly Disagree

¨ Disagree

¨ Neither Disagree nor Agree

¨ Agree

¨ Strongly Agree

4. Our community uses a universal process and/or tool at intake that helps us assess the most appropriate resources for the consumer's needs.

¨ Yes

¨ No

¨ I don't know

5. In my opinion, the intake process is used the same way by all organizations in my community that serve the same type of consumers, e.g., families.

¨ Strongly Disagree

¨ Disagree

¨ Neither Disagree nor Agree

¨ Agree

¨ Strongly Agree

6. Our community has a periodic review process to evaluate our targeting strategy as well as the overall assessment and resource allocation process.

¨ Yes

¨ No

¨ I don't know

7. Consumers are prioritized for housing, financial assistance, and services based on their needs.

¨ Strongly Disagree

¨ Disagree

¨ Neither Disagree nor Agree

¨ Agree

¨ Strongly Agree

8. Please answer the following questions as they pertain to housing consumers (unless otherwise indicated, you should assume the question is being asked about your organization).

a) Choices are provided to consumers about where they can be housed based on their preferences and income.

¨ Yes ¨ No ¨Unsure

b) Housing needs are assessed within 24 hours of a consumer’s entry into any community shelter.

¨ Yes ¨ No ¨Unsure

c) Most consumers are successfully supported in keeping their housing.

¨ Yes ¨ No ¨Unsure

d) The community has an updated listing of available affordable housing units within its boundaries.

¨ Yes ¨ No ¨Unsure

e) The community has staff dedicated specifically to providing housing location services to consumers.

¨ Yes ¨ No ¨Unsure

f) Consumers receive thorough orientation to their new building and neighborhood.

¨ Yes ¨ No ¨Unsure

9. Please answer these additional questions about housing consumers (unless otherwise indicated, you should assume the question is being asked about your organization).

a) Consumers are helped to find housing that is acceptable to them and suitable for their needs.