N NOTARO HOMES LTD
JOB DESCRIPTION
Job Title: Live in Care Deputy Manager
Responsible to: Live in Care Manager
Accountable to: Quality Performance Manager and Operations Manager
Job Summary: Responsible for supporting the Manager with the day to day running of the Live in Care agency, with overall responsibility of what happens within the agency and meeting the Standards set out under the Care Act 2014 in the absence of a Manager
To work with the Manager to regularly monitor all areas of the agency to ensure at all times the highest achievable standards of care and support are delivered to the service user whilst working within the defined company policies and procedures.
Required to travel to service users homes, carry out assessments, 6 monthly reviews and spot checks.
Answer telephone calls, taking clear, accurate information – record dates, names and times and ensure all callers receive prompt attention, exercising professionalism and courtesy at all times.
Administrative support to the Live in Care Manager.
Maintain all records in accordance with Company procedures.
Principle Responsibilities
Ø To ensure accurate filing of reports and documents on the database and in service user’s care plans, with due regard to the provisions of The Data Protection Act, 1998, as appropriate.
Ø To carry out regular ‘backup’ of the database after booking visits and completion of rotas with due regard to the provisions of The Data Protection Act, 1998, as appropriate.
Ø To answer the telephone and to manage calls from people using the service, staff and Social Services in a professional and courteous manner at all times.
Ø To liaise via telephone with other health care professionals any concerns or issues regarding service users.
Ø To attend and represent Notaro Live in Care in a professional manner at all times when meeting with other health care professionals.
Ø To manage the Notaro Live in Care’s client data base, inputting and amending data as appropriate on the computer system.
Ø To organise visits to people who use the service by collating rotas on the database.
Ø To visit prospective new private people to carry on a needs based assessment and costing.
Ø To participate in the interviews of all job applicants.
Ø To assist in induction training and “shadowing” of new staff, as appropriate.
Ø To carry out care plan assessments, risk assessments and 6 monthly reviews of people who use the service.
Ø To report any concerns or safeguarding issues to the Manager and /or Quality Performance Manager or Operations Manager without delay.
Ø To work in accordance with the General Social Care Council (GSCC) codes of practice.
Ø To photocopy, then forward to finance department all local authority contracts / schedules of payment and financial arrangements of people who use the service. Retain copies and file in the home’s service user records.
Ø Attend appropriate training programmes/courses as available, which will further your personal development.
Ø Update the training matrix as required.
Ø To ensure all staff rotas are updated accordingly.
Ø To support care staff / new members of staff, and offer on-going training and supervision, thus encouraging them to carry out their daily duties to the best of their abilities.
Ø To be aware of the individual rights, opinions and values of each of the service users in line with the Mental Capacity Act 2005.
Ø To be responsible for keeping observations up to date and making sure all the relevant information is recorded clearly and accurately.
Ø To ensure all care staff understand each individual service users’ needs in line with their care plans
Additional responsibilities:
q To arrive for duty punctually and be appropriately and smartly dressed
q To observe and adhere to the code of Confidentiality.
q To ensure anti-discriminatory practice is maintained throughout your work.
q To ensure equality and diversity is promoted and maintained throughout the agency.
q To understand Safeguarding Vulnerable Adult Policies and report any signs of abuse in line with the Whistle blowing Policy
q To promote good working relationships.
q To be familiar with Company policies and procedures with particular regard to Health and Safety, Fire Safety and Complaints procedure.
q To attend meetings as requested by Live in Care Manager/Quality Performance Manager or Operations Manager.
q To attend 1:1 supervision sessions and training courses identified as required by the Live in Care Manager.
q To cover the running of the agency in the managers absence.
q To undertake all reasonable duties as requested by the Live in Care Manager if this does not impinge on your other duties.
q To cover the on call telephone in agreement with the Live in Care Manager, this will include weekends.
Essential Criteria
° 2 years experience within a relevant care support setting
° An ability to communicate a clear sense of direction and leadership
° Management experience in a relevant care setting within the past 5 years would be preferred but not essential.
° Is qualified to QCF Level 3 or 4, or working towards it, in care management or its equivalent.
1. Evidence of having undertaken periodic training to update his/her knowledge, skills and competence.
2. The applicant should have been in employment recently and show evidence of being up to date with current legislation, mandatory requirements.
Be able to carry out any other necessary duties as agreed with Directors / Operations/Quality Performance Manager / Live in care Manager.
This is not intended as an exhaustive description of duties and responsibilities and may be amended following consultation with the jobholder.
I acknowledge the receipt of the above job description:-
Name: ______
Signature: ______
Date: ______
Once signed, kindly return to the Live in Care Manager/Coordinator.
One copy will be retained in your personnel file and the other is for your personal reference.
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