MuthaiahAlagappan Mobile: +91-9738664249

ITO Consultant – DXC.Technology

Summary of Experience:

  • Over 8 years of experience in Production Support /Application Support in IT industry.
  • Have good knowledge and experience in Unix/Linux, SQL, Autosys and ITIL process.

Academic Profile:

  • B.E (Electrical & Electronics Engineering) from Vel Tech Engineering College affiliated to Anna University, Chennai.

Degree / Institution/ University / Year / %
B.E(EEE) / Vel Tech Engg. College/Anna University / 2008 / 71%
HSC / NSMVPS.Hr.Sec.School, Devakottai / 2004 / 88.2%
SSLC / NSMVPS.Hr.Sec.School, Devakottai / 2002 / 91.2%

Technical Skills:

  • Operating System: Unix, Linux, Windows Server
  • Database: PL/SQL, SQL Plus, DB2, Sybase
  • Tools : Putty, Toad, Aqua Data Studio, iXp,

BatchMon Plus, Servicenow, HPSM

  • Other Technical Knowledge :ITIL Process, SharePoint Admin, IIS Admin

Projects Profile:

  • Company : DXC.Technology (formerlyHewlett Packard GlobalSoft)
  • Client : E.ON/SyngentaProject: Software Services & Middleware support
  • Period : Jun 2015– Till dateDesignation: ITO Consultant

Responsibilities: Major activity – Organizing Alignment Calls, Prepare Performance reports, Production environment Support, ITSM

Project Synopsis:

E.ON is a major energy producer network in Central Europe. Non SAP project is for the Application support of the various trading applications of E.ON which serves as the core for their business.

Syngenta is an Agro based Fertilizer company which has operations around the World. This Syngenta Shared Middleware Support Project is for the SharePoint Administration and IIS Administration for their web applications.

Tools and technology used : Windows Server,Linux, SQL plus, Putty, SharePoint Server 2010, IIS 8.0, HPSM

My specific role/contribution in/to the project:

  • To work on Incident management and resolve the monitoring tickets captured via HPOV. Also to resolve user queries and ensure good customer satisfaction.
  • To handle day-to-day Production Support activities adhering to the ITIL standards.
  • As part of Syngenta Middleware Support providing full-fledged support for SharePoint Administration and IIS Administration.
  • On a daily basis involved in SharePoint Site creation requests, customizing the SharePoint Sites as per Site Owner instructions.
  • To follow up with Technical teams like Storage/Backup/Wintel/Unix/DBA for corresponding issues and resolve the issue asap to restore application functionality.
  • To involve in Change management and Change implementation on Windows/Linux servers.
  • Played major support role during the DR activity for the various critical applications.
  • Company : Tata Consultancy ServicesClient : Morgan Stanley
  • Project Title : Securities Lending ASGPeriod : Jun 2014– May 2015
  • Designation: IT Analyst

Responsibilities: Major activity – Production environment Support, Incident Management, Monitoring of the application and resolving user queries.

Project Synopsis:

Securities Lending ASG is the Application Support Group for Securities Lending Applications which includes FTS (Finance Trading System), PAS (Position Availability System), CTS (Collateral Trading System), REPOwhich runs in all the regions (NY,LN,HK,TK) serving the different markets.

Tools and technology used : Linux, Sybase, DB2, Autosys, Putty, DB Artisan, Batch Mon Plus, Service Now

My specific role/contribution in/to the project:

  • To work on incident management, monitoring the application, code deployments.
  • To handle day-to-day Production Support activities, solved critical issues within SLA time and ensured maximum availability of the application.
  • Have to coordinate with various interface teams to solve Technical/Infrastructure issues. Also to facilitate with various operation teams for issue resolution.
  • As a member of Production Management Team have been involved in providing Status updates to the stake holders and clarifications for the queries raised by Business users.
  • Company : Infosys LimitedClient : Bank of America
  • Project Title : Credit Studio Env. MgmtPeriod : Oct 2011– Jun 2014
  • Designation: Technology Analyst

Responsibilities: Major activity – UAT environment Support, Code Deployment, Running Batch through Autosys and monitoring,

Project Synopsis:

Credit Studio is Bank of America’s Application to determine Credit Risk Exposure for various counterparties. Major responsibility is to co-ordinate for the Testing of new version of Credit Studio Application Modules on UAT servers till it’s Sign off.

Tools and technology used : Linux, Sybase, Autosys, Putty, Aqua Data Studio, Nexus Service Request

My specific role/contribution in/to the project:

  • Analyze and understand the objective of Jira/Test projects and the modules to be tested.
  • Worked on Code deployment on Linux servers, Autosys jil deployment, SQL script deployment, running Autosys batch in the order specified.
  • Handled day-to-day UAT Support activities, solved critical issues within SLA timeand ensured timely completion of the Batch.

Professional Achievements:

  • Received many appreciations from my superiors as well from the Business users for providing effective solutions for critical issues.
  • Won Championship for Basketball Team event in the Inter Company Sports Olympiad conducted at HP on July 2016. Have been a good sports enthusiast, participated in various sports events and showcased great sportsmanship.

Personal Details:

Name / Muthaiah Alagappan
Date Of Birth / 23-Jan-1987
Communication Address / F03, Maruthi Residency,
Kamakshi Layout,
Gottigere, BG Road,
Bangalore – 560083, India
Passport Number / H1263902

Passport Validity

/ 23-Oct-2018

Declaration:

I do hereby confirm that the information provided in this form is true to the best of my knowledge and belief.

-Muthaiah A-