MULENGA O SALASINI

CURRICULUM VITAE 2017

CONTACT NUMBERS: 0966-198701 AND

0971-963848

Email:

EXPERIENCE AND SKILLS

Meeting monthly, quarterly and annual Sales Goals,

Negotiation and Selling skills,

Motivation for Sales,

Sales Planning,

Customer Relationship management

Coaching and Managing sales Processes,

Marketingexperience and budget management

CAREER OBJECTIVES

To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

EDUCATION BACK GROUND

1991-1999……KANINI BASIC SCHOOL (GRADE 9 SCHOOL CERTIFICATE)

2000-2004…CHELSTONE HIGH SCHOOL(GRADE 12 SCHOOL CERTIFICATE)

2005-2008…ZAMBIA INSURANCE AND BUSINESS COLLEGE (ZIBC)

2009-2013… DMI ST EUGINE UNIVERSITY ( DEGREE IN BUSINESS ADMINISTRATION)

WORK EXPERIENCE

YEAR: 2014 -2017

COMPANY: RKC

POSITION: SALES AND MARKETING MANAGER

Representing the company at Trade Exhibitions, events and product demonstrations of the business

Managed to increase annual sales by 60% from 2014 – 2016

Mapping out potential customers

Daily customer visitation to strengthen relationships.

Working with customer complaints and ensuring that they are resolved in time thus ensuring customer satisfaction

Attending sales training and other meetings as required by management

Regular reporting to the sales Director on sales/market trends in person and in writing

Making monthly sales forecasts at the beginning of each month and reviewed with the marketing and sales director on regular basis till close of the year

Any other duties as assigned by management.

Provide management with necessary market intelligence required for the commercial success through technical product knowledge on continuous basis in order to innovate our products and services

Research and understand customer businesses, their needs as well as their buying patterns and plan sales activities accordingly in order to increase sales

Strategically plan activities to generate demand for available product offerings

Presenting/demonstration of products at customer door steps or at own showroom/premises

YEAR: 2011– 2014 AUG

COMPANY: TOYOTA ZAMBIA LIMITED

POSITION: MARKETING AND SALES EXECUTIVE

DUTIES:

Planning and executing strategies for retaining customers and clients

Identifying, developing and managing a portfolio of all clients

Cross selling to existing customers and acquisition of new customers

Resolving customer complaints on time to insure customer satisfaction

Daily customer visitation to strengthen the relationship between customers and the company

Maintaining all sales accounts for corporate customers, NGOs and SMEs

 providing solutions to the customer’s automobile needs

Ensuring customer satisfaction

Preparation and maintaining of the sales call report

Exploring new sales areas and ways to achieve goals

Develop a business plan sales strategy for market to attain company goals

Map out potential customers and competitors

Determine unmet needs and market structure

Contacting and conducting initial follow up on sales prospects

Coordinating with sales and technical groups to facilitate marketing function i.e. brochures, trade shows etc.

Opening and monitoring of accounts for personal and corporate customers

Creating and modifying documents using Microsoft Office, Excel and PowerPoint

Assist in the development and implementation of marketing plans as needed

Maintain hard copy and electronic and electronic filing system

YEAR :2008-2011

COMPANY: BARCLAYS BANK ZAMBIA

 POSITION: MARKETING OFFICER (LONGACRES BRANCH)

 DUTIES:

 Identifying, developing and managing a portfolio of reliable customers

 Cross selling to existing customers and acquisition of

new customers

 Mobilizing and managing of trade shows and campaign shows

 Daily customer visitation to strengthen the relationship between customers and the company

 Maintaining of all sales accounts for retail customers, NGOs and corporate customers on my portfolio

providing solutions to the customer’s financial needs

 Ensuring customer satisfaction

 Preparation and maintaining of the sales call report

 Exploring new sales areas and ways to achieve goals

 Developing a business and a sales strategy for the market to attain company goals

 Map out potential customers and competitors

 Determine unmet needs and market structure

 Contacting and conducting initial follow up on sales prospects

 Coordinating with sales and technical groups to facilitate marketing function.

REFEREES

Mrs Doreen Kalenda

Corporate affairs Manager

Barclays Bank Zambia

Tell: 0211-366150

Mrs Chileshe Chisambo

Human resources manager

Toyota Zambia limited

Tell 0211-221909/13

Hon. Rolnard Chitotela

Managing Director

RKC Zambia limited

0975-433304