Curriculum Vitae of David Gomes

DAVID GOMES
Mailing Address:
David Gomes ,
Maria Mansion,
51 Brickfield Road, Patherghata, Chittagong, Bangladesh
Cell: +880-01819-930699,
Phone: (Res) +88031-623139
Email: , . /

Career Objective

To set myself as a leader in service industry (specifically in the field of financialbrand management) with my experience, interpersonal skills, sound technical and operational knowledge, and integrity towards my job. Intend to work in a challenging and competitive environment where strong sense of responsibility and commitment requires, where dignity of work provides job satisfaction and the place of work provides potential avenues for learning and growing to achieve top level in the hierarchy of the organization.

Work Experience

The City Bank Limited, Bangladesh.

As Assistant Wealth Manager, CITYGEM PRIORITY BANKING

16th March, 2013 to Present.

Core responsibilities:

  • Maximizing profit and achievement of the growth of Priority clients portfolio
  • Achieving agreed financial targets by development of existing and new relationships
  • Building effective relationships with clients to retain and develop sustainable relationship
  • Complete regular reviews with clients to understand their current and long term needs and advice them on the products and services that help them achieving their goals
  • Effective use of tools and information to drive client service delivery and
    PBMS performance
  • Maintaining a minimum standard of qualifying Priority clients within portfolio as stated by CITYGEM
  • Building a high personal and corporate profile in the community in which you are based. Develop network of CITYGEM and External professional contacts with the aim ofintroducing new business, enhancing technical knowledge and promoting the brand
  • Monitoring and act on daily sales activity management information and other internal information tools, using them to coach the wider Branch team in support of business goals
  • Establishing and agree client contact strategies in line with CITYGEM operating models.
  • Fully utilize and input to Client Relationship Management data, ensuring all client information is complete and kept up to date

Major Clients:

  • FULKALI GROUP
  • REEFAT AGENCY
  • PHARMIC GROUP
  • BISMILLAH SHIPPING
  • MAHIN ENTERPRISE

Standard Chartered Bank, Bangladesh.

As Customer Service Officer,

16th May, 2011 to 14th February, 2013

Core responsibilities:

  • Monitors and assigns work of Customer Service, while performing all the tasks of a Customer Service Representative.
  • Trains, explains tasks, and assists in the solution of problems.
  • Analyzes transactions, corrects records, and adjusts errors.
  • Resolves customer questions related to orders, takes orders as needed.
  • Maintains liaison with other departments for order completion.
  • Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.
  • Worked closely with the Local Compliance Officers (LCOs) and the Money Laundering Control to identify and manage compliance risks in the various businesses in Bangladesh
  • Ensure compliance risk and relevant operational risk are well managed;
  • Have knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
  • Ensuring that all material compliance issues are immediately reported to line manager and/or senior management in Bangladesh and the regional compliance function;
  • Strongly maintained all the activities of the branch operations by establishing an error free environment.
  • Processes all insurance agents' orders and courtesy sales originating through mail.
  • All the Credit Cards related activities, managing the credit card file, Personal Loan files, Business Files, Fixed Deposit files, Auto loan files and execute them successfully.
  • Maintaining liaison with the corporate client and swiftly solve their daily to daily problems.
  • Maintaining a huge data base of PAYROLL customers of MNC and LLC and opened over 500 accounts last quarter.
  • To take pressure of loan disbursement and has experienced to work as a Sales relationship officer, maintaining customer relationship and database record of their fund’s inflow and outflows.

Major Clients:

  • CAMPEX BD Ltd.
  • UNIVOGUE GARMENTS LTD.
  • MNC Apparels Ltd.
  • Saif Powertech Ltd.
  • JMS Garments Ltd.
  • World Vision Patenga Area Project
  • Young One Group
  • Pacific Jeans Ltd.

Habib Bank Limited, Bangladesh.

As Customer Relation Officer, Liability

01October, 2010 to 30th April, 2011

Core responsibilities:

  • To provide customers with appropriate information, to provide problem resolution and be knowledgeable about all services rendered.
  • To work for an organization to promote customer care.
  • To work for an organization to help customers to resolve their queries.
    To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
    Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
    To work for an organization to promote business.
    To answer to the queries of the customers in an ethical and informative way.
    To give appropriate and relevant information to the customers.
  • To maintain a position of trust and responsibility by keeping all customer business confidential.
  • To update any requests made by the customers into the system to complete the task.
  • Self motivation to increase knowledge and skills by in-house trainings and seminars.
  • Have complete knowledge of services rendered, and complete line of products, taking responsibility to stay update and ask for assistance to acquire latest developments.
  • Answer confidently or find appropriate solutions to customers' problems.
  • To initiate conversation to uncover customers' needs.

Major Clients:

  • BSRM ( Ali Hussain Akbarali Group )
  • ASIA GROUP (Habib Mohiuddin Group)
  • CLEWISTON GROUP (Mr. Mohammed Abdul Alim Chowdhury Group)
  • G F TEXTILES LTD. (Mr. Hussani Fakhri Group)
  • BANGLADESH SUPPLIERS GROUP (Mr. Abuwala & Mr. Kaizar )

British American Tobacco Bangladesh (BATBC)

As INTERNEE

01 June, 2010 to 15 August, 2010

Specialization in Trade (FMCG) Department

  • Working as an intern in British American Tobacco, Chittagong. Was selected among 40 other contestant, and have experience working in trade department and knows all the responsibilities of a territory officer while working at BAT. Knows the insights and have the leadership quality to drive any types of project related to trade.

Academic Background

Masters in Business Administration (MBA)
  • Institution
/ : / Chittagong Independent University (CIU)
  • Year of joining
/ : / May, 2015
  • Result
/ : / On Study
Major: Marketing.
Bachelor in Business Administration (BBA)
  • Institution
/ : / Independent University Bangladesh. (IUB)
  • Year of Passing
/ : / August, 2010
  • Result
/ : / CGPA -3.56 on the scale of 4.00
Major: Marketing.Minor HRM

Higher Secondary School Certificate (HSC)

  • Institution
/ : / Chittagong Cantonment School & College, Chittagong
  • Year of Passing
/ : / 2006 (Education Board Chittagong)
  • Result
/ : / GPA- 5.00 on the scale of 5.00
Business Studies Group

Secondary School Certificate (SSC)

  • Institution
/ : / St. Placid’s High School, Patherghata, Chittagong
  • Year of Passing
/ : / 2004 (Education Board Chittagong)
  • Result
/ : / GPA- 4.19
ScienceGroup

Skills and abilities

  • Leadership: Possess the team building and leadership skills to positively influence the members in my team. I have led and coordinated many workgroups for various event execution.
  • Presentation: Possess excellent communication skills required for all types of presentations & interactions
  • Analytical: Skilled in financial and mathematical based analysis
  • Communication: Extensive knowledge of writing various official letters, memos, proposals.
  • Digital awareness: QuarkXPress, Photoshop, Image ready, MS Project, Crystal Reports, MS Office(Word, Excel, Access, PowerPoint, Microsoft outlook, Has experienced to work in different operating system like Android and Linux.

Organizing Activity

1.Events & Activation Secretary 09-11, Drishty Chittagong. Luashi Bhaban Charagi Pahar.Chittagong.

2.Member, Amra Mukti-Juddar Santan, Chittagong Region,Darul Fajal Market, Kotowali, CTG, BD.

3.Member, AIA (Association of IUB Alumni). Independent University Bangladesh.

4.Member, DOSA (Division Of students Affairs) Independent University Bangladesh.

5.Voluntary blood donor & organizer, BD Red crescent Society.06-07, 07-08 & 08-09 Chittagong Blood Center.

6.President 07- 08, Business Student Society (BSS), Independent University Bangladesh.

7.Assistant General Secretary 06-07, Business Student Society (BSS), Independent University Bangladesh.

8.Organizing more than 50programs including Voluntary blood Donation, Fund Collection for SIDOR victim , for donate educational materials, debate, math Olympiad, Quiz contest, children feasible, Science feasible, sports, Excursion, Film feasible, Anniversary & etc.

Achievements

  • Has achieved SERVICE CHAMPION award for three consecutive month in Standard chartered Bank.
  • Best Organizer Award 2007(BSS Best awarded 06), Independent University Bangladesh.
  • Debate Champion 2005 & 2006 in intra university Debate Championship.
  • Red Crescent Best Performance in Blood Donation-06.
  • Drishty Ctg. Best Debate Organizer Award-2007.
  • Achieved Divisional Merit Scholarship for getting GPA: 5.00 respectively.
  • Achieved a certificate and crest from the Mayor for the excellent result in HSC.
  • Achieved Talent pole Scholarship in class six.

Other Experience:

  • Work as a college leader for two consecutive years in Chittagong Cantonment School & college.
  • Was ex-Cadet of Bangladesh National Cadet Core and achieved the rank Sergeant on the year 2006.
  • Has skill to type on a typewriter with a speed 26 wpm and have well experience in writing short hand.
  • Got experience of reporting, presentation and know all type of paper works that are related to a Business meeting.
  • Surveyed the customer preferences for B&H as a volunteer.
  • While working as an intern in BAT, have visited and performed roles of a territory officer, in remote places like Patiya, Boalkhali, Shitakunda, Raujan, Rangunia etc.While working in world’s one of the best FMCG industry I have faced a lots of challenges, and worked in different condition and I met all my requirements and thus proved my efficiency all through my working period.

Personal Detail

  • Name
/ : / David Gomes
  • Father’s Name
/ : / Ronald Gomes
Director P. R. – Association of Baptists, Ctg (Retired)
  • Mother’s Name
/ : / Sujata Gomes
Brach Sr. Operations & Service Manager,
Standard Chartered Bank (31, Agrabad Branch)
  • Present Address
/ : / Maria Mansion, 51 Brickfield Road, Patherghata, Chittagong, Bangladesh
  • Permanent Address
/ : / Same As Present Address
  • Date of Birth
/ : / Monday, 23 August 1987
  • Nationality
/ : / Bangladeshi. (By Birth).
  • Religion/(Race)
/ : / Christian
  • Marital Information
/ : / Single
  • Blood Group
/ : / B+.
  • Height
/ : / 5 feet 11.5 inch.
  • Weight
/ : / 80 kg.

Reference

  • A Qaiyum Chowdhury

Asst. Professor (School of Business Studies)

East Delta University

Bangladesh.

E-mail:

Phone: +88031-2514441-3/extn-104

  • Mr. Soumen Mitra

Regional Manager

Regional Manager

Airtel bangladesh Ltd.

Cell: 01713102994

Certification

I, the undersigned, certify that, to the best of my knowledge and I Hereby confirms that this CV correctly describes my qualifications, my experiences, and me. In addition, I solemnly declare that the given all information is correct. I shall submit any additional information or documents as and when required.

David Gomes

Date:31st March, 2016

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