MSHA Exit Survey 2014

MSHA Exit Survey 2014

Purpose

The survey was conducted to the MSHA students who took the comprehensive examination in May 2014. The questions focus on issues associated with the MSHA experience and the results will be used to assess the program.

Method

The survey forms werepassed out to the 21MSHA students during theSpring 2014HSCI 625 class. The students were asked to answer 18 questions.

How long did it take you to complete the program?
On average how many units did you take each semester?
Did you find the university orientation for new graduate students to be helpful?
Di you enroll in HSCI 511, Introduction to Health Administration, and your first semester of study?
Did you find the orientation provided during the first session of HSCI 511 to be adequate?
If you did not take HSCI 511, did you meet with Dr. Reagan for advisement and orientation at the beginning of your first semester of study?
How would you evaluate your interactions throughout your course of study with the Graduate Coordinator?
Was the quality of students in the program what you expected?
Were there any classes you would recommend deleting from the program and why?
Are there any content areas which were not addressed which you think should be added?
What did you think of your graduate field experience?
What do you think of the comprehensive examination?
Did you find the faculty competent and adequately prepared to assist you in your learning?
Did you find the grading fair?
Any special experiences you would like to share which enhanced your learning experience?
What did you like best about the MSHA program?
How can the program be improved?
Would you recommend the CSUN MSHA program to your colleagues?

Findings

How long did it take you to complete the program?

Figure 1 Time to complete the program

On Average How many units did you take each semester?

Figure 2 Average number of units per semester

Did you find the university orientation for new graduate students to be helpful?

Figure 3 Was the Orientation helpful?

Did you enroll in HSCI 511, Introduction to Health Administration, your first semester of study?

Figure 4 Enrollment of HSCI 511

Did you find the orientation provided during the first session of HSCI 511 to be adequate?

Figure 5 Adequacy of the program

How could this orientation be improved?

More awareness on current healthcare system than just theoretical part
Did not take the class. Class was waived
There should be more emphasis on the format of the program
For me personally, the class was not necessary, especially as my major was similar to HA

If you did not take HSCI 511, did you meet with Dr. Reagan for advisement and orientation at the beginning of your first semester of study?

Figure 6Did you meet with Dr.Reagan for advisement?

Evaluation of interactions throughout the course of study with the graduate coordinator.

Figure 7 Interactions with the graduate coordinator

How could advisement be improved?

HSCI 515 & other intro classes should be taken earlier
It was excellent. I don’t think it needs more improvement
Does not need improvement
Improving flexibility such as extended hours and more days availability.
Advisement could be better by suggesting students options so they can finish the program earlier
More emphasis on employment
Encourage students to seek advisement more often
Done well.
It would be helpful if the adviser helped students in (?) resume and career planning once a semester
To me it was alwaysexcellent experience with my coordinator
More availability, more interaction from professors

Was the quality of students in the program what you expected?

Figure 8 Quality of students in the program

If no, please explain.

A lot of students entering the program have a false image of what they will be coming out of the program.
Below my expectations. Some individuals could not communicate effectively via writing and this disturbed me
I noticed that may times when a group project, presentation, paper was incorporated to course I was always doing UCLA projects. I would have like to get some insight of other organizations but it seemed we were limited on the member of facility exposure meaning, we were often asked who work ata facility and those who did would be the championIwader of the group for the project since we had exposure and experience with the facility/ organization.
Too many individual in the program with no experience made it difficult to interact with those individual for group projects.
There were many students in the program who had huge language barriers. Being placed in groups with such students automatically places the other students in a disadvantage.
Personal opinion. Not sure how some of the students actually pass the classes
People who have more work experience and knowledge treat individuals with little work experience as looser
Many students who are English speakers make fun of the foreign speaking students. And people who are already working in the field feel superior to non-workers & it creates a 2-tier-system in classes
It was very disproportionate of students of different work background experience. So people have divided in groups. They were not behaving like adults an they were promoting their rude behavior among groups. People who were in health care fields feel they are better and on pedestal and they humiliate others. Some faculties were also on their sides. Some students who feel they are superior took all class time for their personal discussion on subjects who waste the class time. The faculties did not stop them and let the class flow well. It was not a class for some mature adults pursuing a higher education level.
With a high demand industry I was surprised at the lack of core competencies. Some students displayed. (e.i.commutation skills, critical thinking)
The incorporation of group work/peer evaluation allowed me to work with other students and learn that the writing, speaking, and critical thinking varied widely. Many students were unable to write grammatically correct and/ or participate in oral presentations due to their inability to speak the language.
More students need health care experience so that they can relate to the material and be useful in group projects.
Did not expect so many ESL/ foreign students. Not a bad thing, just unexpected.

Were there any classes you would recommend deleting form the program?

IT/ Informatics
510 & 511 & health status could ecombined. Third party payer needs to be re-structured
3rd party payers; professor was terrible
I would recommend six sigma courses and improvement of the finance class
510 & 511 because we go through the same information during the core classes
Integrative seminar. It was not useful at all. Did not see the purpose for this class.
International health. It’s very basic and does not have any good and helpful contents. It has a lot of redundancy to it such as different projects that does not have anything to do with the Couse.

Are there any content areas which were not addressed which you think should be added?

I wish faculties were able to bring real life examples of different scenarios in presenting the subject. Reading off the PowerPoint did not help us. We did need real-life stories to learn from.
Physician transactions
Business planning and development
Project management, business development
HIM should be a mandatory class
Finance should be more application,. Concentrating more on spreadsheets interpreting what it is NOT more of terms.
Career development course
Practical knowledge of tools like dashboards, quality (data analysis)
More Econ. & Excel & qualitative analysis classes. Since that’s what they want from us when (we are ) going to as interview. They ask about statistical analysis
HR. Unions, communications
Research methods
Project management, place emphasis on day-to day operating of managerial potions, business development

What did you think of your graduate field experience?

Length:

Short period to make a contribution
OK
OK
I did not learn anything & it was a total waste of time since the hospital placed me in a place where there was no connection with healthcare & I was just by myself figuring out what to do & the preceptor did not care about me at all
great
it was just a semester but I continued for my personal benefit of work experience (11 months)
9 months.
1 sem.
Fair
5 months
Fair
Ok

Decent

Okay
Too short
Adequate
Excellent
It is just waste of time. No learning!!!!

Projects

good
OK
OK
great.
Call center transition
Perfect for me.
NICHE program at KP.
Fair
Home care agency
Fair
Should be better defined
Decent
Was up to me; nothing to say
Not very rewarding
Could have beenmore beneficial
Excellent
It is so sad!! I wish CSUN offer places that they were more concern about CSUN students, but they made u to find a place. They did not offer any useful connection because they did not prepared for that.

How could the field experience be improved?

Much more pressure needs to be done on putting time limit for field experience (1000 hours) & student need to be placed somewhere set by the school. People out in the field do not take students service & do not care about us. So we could not learn anything
I am already in the field so it was good for me to take on a project outside of my responsibilities
Partner with organizations to create easier gateways for students to get internships (MPH is partnered with Kaiser).
More rigid structured
More help in finding work & specific project
More meeting with preceptor to discuss challengesassociated with project and availability to provide guidance
Graduate program should assign the students to corresponding preceptors
They should provide the field experience place as early as possible
More meetings with professor to keep track of progress and offer advice
More help finding an internship and more support from the professor would be good
I was lucky enough to already be in an internship, but a lot of my classmates could not get positioned in one
Could have less documentation and better guidelines
Information prior to the semester should be given. This will allow students to identify areas and preceptors to affiliate with. This should be the time when can explore are that one may be interested in.
Students should do rotations for their F.E to get a better understanding of different functions within the healthcare fields
Improvement not needed
The faculty must contract with different health care setting and have a place to refer the students not everyone is employed in health care setting and has connection. The faculties did not do anything.

What do you think of the comprehensive examination?

Figure 9Adequacy of comprehensive examination

Length of exam
OK
Good except for strategic planning
Need more time for longer sections
Ok
Too short for some sections
Each exam should have been longer (or shorter questions)
Too short
Fair
2 hours each section
Fair
Adequate
Long
Long
Good
Good
OK
OK (long)

Format?

Needs improvement
Good
Good
Need to be standardized
2 days in a row is not ideal
Good
More consistency would help
Fair
Essay response
Good
Perfectly Adequate
Good
Not practical
Good
Good
OK
OK

How could it be improved?

Better orientation and preparation guidance
I wish instead of comp. exam, we had more hours of field training experience. It would be more beneficial if we start it in the second year of education
Add more time for longer sections or limit the number of questions
Standardize the section
Provide a comprehensive review and standardize test questions
Should be less memorization; more hands on practicality through a capstone like project
Longer breaks between each sections
Standardized question (eg everyone having A-D questions)
More time could be given for the strategic planning and OD section
There should be a format/ guide for every subject and they should excludetopics that is really not needed to increase review concentration
A project based capstone, allocating student to show their ability in applying the material rather than reacting(?) memorized information. Also a capstone project is a potential tool that you can use and present to future employers
Structured & stress questions basedupon time
Examination is fine but means nothing if the program is non-accredited
Do not have too many sub-questions so there is time to answer everything & review answers

Did you find the faculty competent and adequately prepared to assist you in your learning?

Figure 10 Faculty competent and adequacy

There are two groups of faculties: 1) they are not competent enough to teach this major. They don’t have enough information and skills. 2) they have skill and knowledge but are not motivated and do not have energy to teach classes. They don’t care about students. It is good to retire the old and less motivated faculties for the young and motivate ones. For quantitative analysis and Economics and finance, it is better to assign an instructor who is more energized and more articulated. He current instructor was not able to teach the course. These courses are very important and we learned mothering. Also for strategic planning, it was a fair class but it could be more beneficial if the instructor present more information in class. But the instructor gave us a guide on how to completeproject before clarifying all the points on the study guide.
Part time faculties coming in for particular classes had a hard time capturing student’s attention.
Finance needs to be restructured. Frazier, although a very nice man, seemed puzzled and not enthusiastic about the subject
Some professors need to be pushed into retirement. Others need to stick to teaching course content instead of discussing personal matters for the first 30 minutes of each class.
Some faculties are very knowledgeable but cannot teach. We need a young faculty who are energetic & are passionate about their students. Some faculties need to retire & let the new people who are working in the current workforce to come & teach.
Could better assist students in career planning
The full time educators were excellent. Part time not so much except for Dr. Chan
I feel that we could benefit from more faculty in the field currently

Did you find the grading fair?

Figure 91 Fairness of grading

Caliber of students in the classes made it difficult to achieve the grads I wanted because of requirement to work in groups/ peer evaluation.
Sometimes grading was based on favorite subject or favorite students. Faculties should consider students’ skill and feedback based on their knowledge on grading and do not grade according to their personal interests.
Group grade was unfair
At the most, some students got higher grades even though they did not contribute to class discussions. Some people are just not good test takers. This was not takenintoconsideration.
The team assignments are not always fair. The burden of the work tends to fall on those who care, yet all get the grades
However, I had a feeling my 619 grade was unfair and biased.

Any special experiences?

College bowl
Presentations work well with getting rid of public speaking
Professor Esparza, I am thankful to you. Your parent like words opened my eyes to get more awareness about the HC system.
IHI was (?) experience for me. From the planning of events to participating in the events. Great experience.
There was a great lecture in Prof. Frenser’s class who did an awesome job presetting the material. She was very dynamic & engaging. I would recommend considering her for finance if you are thinking about expanding the program.
Dr. Chan’s teaching style was very impressive. I liked the way she brought outside experienced people to share their knowledge with us.
The college bowl is the best experience I ever had on the program
Film screening sponsored by Dr. Rubino’s leadership class and IHI activities
Really enjoyed visiting with executives in hospitals
None
Current events were great. It kept us up to date
ACHE-HCE was very useful. I recommend that all student go to the events that they put on
I graduated today but it was not a real learning for me. The program quality is very low and if I’m going to rate the program out of 10, I will give a 5. I have not learned as much as I expected empirically field experience was the worst of them.

What did you like best about the MSHA Program?

I enjoyed my fellow students’ knowledge and passion and the professors were very knowledgeable
Relationships gained, knowledge
I have nothing more to complain about.
The friends & connectivity
It is best program for students who have healthcare background
The leadership class & strategic planning
All the professors were very approachable and helpful when I had questions in class and outside of class
Professors were approachable, knowledgeable, challenging
The professors and classmates
Managed care & third party payer class by Farber
Low cost, the program had a several top-notch professors that made up for the ones that were lacking
Made a bigger network with my classmates who are in the field already. Looking forward to seeing where we all end up. Professors were very nice and approachable and I feel I can contact them in the future
Applicable classes such as strategic planning
I liked the range of courses offered
Hours
The quality class, he health care status class. Also I liked classes were in he afternoon

How can the program be improved?

Please look into the part time teachers that do not add value
Comps. does not show capability of student in regards to practical & (?) on knowledge
I think quantitative & finance should be taught before field experience
More practical capstone project. Alumni mixers enhancing networking opportunities, More career development & guidance
They should concentrate on financial management. Expose students to a lot of financial spread sheets and interpret them. Be able to determine what is good and bad financial spreadsheets
The program should have basic intro courses fist (health policy, current event, how to do a case study). Then develop leadership skills, strategic planning. Greatest emphasis on healthcare not hospitals, networkingevents, emphasis on administrative/ managerial tasks, work with other masters programs?, Joint classes?
Incorporate more real-world application to the theories and information contained in the text-book.
Focus needs to put on practical side of the program. Find a placement for students in field experience & make them rotate in different department so they will get on experience about different
Review professors teaching competencies and possibly mandate review classes to increase teaching ability
Please help with more networking events. We are constantly told we need to, but CSUN network is small and we work hard to pass because we want to have great careers with meaning in the future, but we need to means to do it. USC and UCLA were our constant competitors whenever we went to networking events, and their networks are huge. It would be nice if I went to one of my professors and told them I was looking for a job, they could give me a list of contacts.
There need to be more useful and applicable classes and faculty should (?) a more active (?) students’ career development
I think the program can be improved by selecting the part-time professors with more consideration
The program must comply with accreditation first and the last. They should inform the students before they enter the program that give them the flexibility to change their major

Would you recommend the MSHA program to your colleagues?

Figure 102Would you recommend the MSHA program to your colleagues?