MODULE 2 – CLIENT IQ: AN OVERVIEW
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Standard 5 second Qualitick intro piece w/ music and then a graphic – “Client IQ: An Overview” / MUSIC UP, UNDER.V.O. Client IQ is a rapid-cycle quality improvement system which assists professionals to gather and analyze vital feedback data from patients IN REAL TIME.
successful QUALITY IMPROVEMENT PROCESSES ALL CONTAIN THESE CRITICAL STEPS:
· goal and strategy settinG
· execution
· results…
…and…
· measurement.
quality improvement often fails at the measurement stage, DUE TO LOW response rates and long time-lags in receiving performance data. however, when measurement is accurate and timely, the quality improvement cycle clicks into place.
CLIENT IQ has proven to yield high response rates to improve data collection accuracy and real-time data analysis.
Patients complete a survey upon discharge via Client IQ touch screen devices. These devices are connected to the internet so data is stored remotely and can be reported in real-time.
If a patient event occurs which you want to know about right away (like dissatisfaction), you AND YOUR COLLEAGUES will receive real-time email alerts.
You can also run real-time reports pertaining to the data that has been collected for single and multiple Client IQ locations.
Real-time data collection and reporting allows you to know about events that occur right away, take necessary action, and establish quality processes in a very short cycle.
There are two types of touch screen devices; kiosk and mobile carts.
surveys generally take approximately 60 seconds to complete and can be multilingual.
Answers are given by tapping on-screen buttons, AND using a physical keyboard.
Survey questions can be added, edited, and deleted on-the-fly.
it’s critical that all nursing staff engage each and every patient GOING THROUGH DISCHARGE to encourage them to take a survey. This SUCCESSFUL COMPLETION OF THIS VITAL engagement process will ensure high response rateS.
Client IQ automatically generates real-time early warning email alerts for critical events. Events can include dissatisfied patients and patients who want to recognize staff members for outstanding CARE.
Email alerts can be received via your Outlook account, iPhone, Smartphone, or Blackberry. Additionally, you can keep tracking logs of all your alerts through your Client IQ account, and you can also export alerts with a few simple mouse clicks.
early warning alerts give you an opportunity for immediate service recovery and rapid process improvement.
In addition to real-time alerts you can also review real-time reports of collected data 24/7.
Client IQ reports can be reviewed through the Advanced Knowledge Reporting section WHERE YOU CAN:
• Review summary data by question
• Filter and data mine
• Review data by date ranges
• Compare data across multiple locations
• And easily export data in Excel or PDF formats
Benchmarking allows you to compare your performance to that of other Client IQ users across the country in real-time.
You will also be able to set your own personal parameters for benchmarking, including:
• Geographical region
• Date
• Patient volume range
• And healthcare category
Client IQ benchmarking also allows you to benchmark for best practices. Therefore, your benchmarking report will also include the TACTICS employed by top performers for superior patient care strategies.
Client IQ is a powerful rapid-cycle quality improvement system which assists professionals to gather and analyze vital feedback data from patients IN REAL-TIME.
The benefits of Client IQ include:
• Higher response rates with patient feedback
• Data accuracy
• Real-time early warning alerts for patient events
• Real-time reporting
• Benchmarking performance
• Benchmarking for best practices
• Multi-location solution
• Measurement and feedback solution to integrate within your quality improvement system
IF YOU HAVE ANY QUESTION PLEASE CALL US AT 1-888-9-NEED-IQ OR GO ONLINE AT WWW.QUALITICK.COM FOR MORE DETAILS.
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