Position Description: Market Sales

Position Title / Market Sales
Company / Pure Peninsula Honey

Date

/ November 2012

Incumbent

/ <insert name>
Hours of Work / <insert hours of work>
Reports to / Team Leader
Direct reports / Not Applicable
Job Purpose / ·  Responsible for all duties relating to selling Pure Peninsula Honey products at market locations in order to achieve individual sales targets and Pure Peninsula Honey strategic objectives
Pre requisite / ·  Current valid Australian drivers licence
Technical Skills / ·  Reading, writing and mathematical skills
·  Knowledge of, or desire to learn about honey and hoeny related products
Qualifications/ Experience / ·  Experience in Sales and/or Customer Service Environment
Core Behavioural
Aptitudes /

Customer Service Orientation

Developing customer relationships by listening to and making efforts to understand the customer, anticipating and providing solutions to customer needs; prioritising customer satisfaction.
Sales Ability/Persuasiveness
Developing and utilising suitable communication styles and techniques to gain acceptance of a product from prospects and clients; demonstrating knowledge of the sales process
Loyalty
Displaying loyalty to the organisation and others; acting professionally even when events cause anger and frustration; behaving in line with organisational values; behaving with ethical behaviour both in conducting internal and external business activities.
Entrepreneurship
Identifying, creating and maximising opportunities to increase current business; maintaining knowledge of product.
Planning and Organising
Effectively manages ones’ time and resources to ensure that work is completed efficiently and effectively.

Safety Awareness

Demonstrating awareness of conditions that effect employee safety; taking action to improve safety

Teamwork

Demonstrating the ability to work effectively in a team as a team member who assists in building morale and makes extra effort to help the team reach organisational goals; taking actions that respect the needs and contributions of others; contributing to, accepting and promoting the consensus; subordinating own objectives to the objectives of the organisation.
Key Result Area / Major Activities / Performance Measures
Market Sales / ·  Promote sale of Pure Peninsula Honey products.
·  Answer customer questions regarding Pure Peninsula Honey products.
·  Maintain knowledge of Pure Peninsula Honey products in order to remain knowledgeable about stock and improve sales techniques.
·  Maintain adequate levels of stock for market displays.
·  Organise stock display at markets and ensure stall is manned at all times for entirety of market and in a manner that attracts customers. / ·  Establishes clients’ requirements and decision-making criteria
·  Chooses a suitable approach to a sales situation
·  Demonstrates how a product or service satisfies a client’s requirements
·  Market display meets company requirements
Customer Service / ·  Adhere to service standards and principles as detailed by the company and ensure excellent service is provided at all times to clients.
·  Display friendly and approachable manner to elicit customer contact at market stall.
·  Liaise with Office regarding customer feedback / ·  Recognises and acknowledges the customer
·  Clarifies customers’ needs until fully understood
·  Confirms customers’ satisfaction with solution
·  Takes responsibility for response and outcomes
Administration / ·  Document and record sales process.
·  Data entry for sales process, as required.
·  Preparation of reports on market activities for management / ·  Timely and accurate recording of sales and sales related data
OH&S / ·  Adhere to all OH&S policies and procedures
·  Take reasonable care of self and others who may be affected by the incumbent’s actions
·  Ensure wilful interference or misuse of items or facilities provided for health & safety does not occur
·  Report all incidents/accidents – even near misses
·  Provide solutions and be proactive in preventing incidents / ·  Knowledge and adherence to OH&S policies and procedures
·  Potential hazards, incidents near misses or injuries reported to management within 24 hours
·  Workplace kept clean and tidy
Teamwork / ·  Work effectively with co-workers to accomplish organisational goals
·  Keep management and others informed appropriately and as required about work status
·  Take actions that respect the needs and contributions of others
·  Contribute to, accept and assist in the implementation of company goals
·  Develop beneficial relationships, internal and external to the team
·  Support group decisions / ·  Develops beneficial relationships, internal and external to the team
·  Exchanges information and contributes ideas readily
·  Recognises and builds on others’ ideas
·  Supports group decisions
·  Places greater emphasis on group objectives than on own
Organisational
Awareness / ·  Maintain current knowledge of and adhere to company policies and principles as detailed from time to time / ·  Knowledge and adherence to company policies
·  Proactively considers the needs of other areas in the organisation
·  Proactively considers the impact of actions on other areas of the organisation

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