VRINDA GUPTA

P. O. Box: 26899, Sharjah, U.A.E., 00971505186375 (Mobile)

Email:

PROFILE

A successful career spanning mainly focusing on Collections and Recoveries over 11 years in Retail Banking and Home Finance. Result oriented individual driven by challenge to succeed. Ability to work with people: approachable and encouraging.

Acquired skills in managing key activities that are critical and result oriented in the Risk Management field such as:

  • Delinquencies in Buckets
  • Recoveries
  • Legal Support function
  • External debt collection agencies / Vendor Management
  • Portfolio management and analyst skills

PROFESSIONAL EXPERIENCE

A) AMLAK FINANCE, DUBAI (Islamic Financing) Jan 2013 - Present

Position: Assistant Manager –Mortgages Recoveries

Responsibilities

  • Managethe debt liquidation calling team and legal litigation portfolio.
  • Lead Mortgage Restructuring and foreclosures aiming at reducing delinquency rates.
  • Developing remedial solutions / products to assist in maximizing recoveries.
  • Liaise closely with legal to monitor and fast track legal proceedings and repossessing of properties
  • Maximize cost effectiveness of Legal collections and protect the Bank's commercial interest
  • Managing Overseas Debt Collection Agencies on their recovery rates. Optimizing debt collection and costs via outsourcing options.
  • Regular Portfolio Analysis to formulate strategies/recovery tactics to improve overall collections
  • Formulating comprehensive MIS’s / Presentations for the department highlighting overall performances across Collections
  • Worked and contributed closely with external vendors to formulate aRisk Scoring Model that will identify Early Warning System and Probability to Default. In addition based on score cards, profitability and cost benefit analysis collections/recovery tactics will be formulated for identified segments.
  • Working closing with Internal Audit to Reengineer existing processes and polices for overall performance improvements
  • Strong leadership skills in leading collections team to meet business plans directed towards the profitability of the portfolio.
  • Preparing Policies and Procedure documents for Collections department.
  • Member of the Core Banking Implementation Project with Oracle -Flex cube and Siebel CRM.

B) EMIRATES NBD, Dubai Nov 2005- Jan 2013

Position: Assistant Manager –Pre charge off and Recoveries (Personal loan, Auto loan and Cards)

Responsibilities

  • Managed a team of 25 collectors and successfully delivered the desired results collectively. Experienced in managing large teams and organizational change with highly effective planning, organizational and communication skills
  • Managing provisions within the budgeted numbers so as to control the hit on the bottom line. Successfully managed delinquencies and risk out of an economic downturn in UAE.
  • Portfolio analysis and management
  • Maximize cost effectiveness of the Debt Collection teams
  • Ensure the efficient, effective and optimum running of the unit to achieve maximum productivity
  • Product and Process improvements (system enhancements, process managements – Field visits, car repossession, legal filing etc.)
  • Establish effective management information and targets to monitor performance and control of operations and systems
  • Meeting high net worth clients for relationship management & smooth flow of future payments
  • Analysis for fraud control through behavioral tracking and initiating corrective action thereafter.
  • To analyze & ensure maximum efficiency with cost-benefit analysis and ensure customer’s credit worthiness and escalate the suspected fraud cases to the concerned unit.
  • Manage the performance and ongoing development of the team.

Achievements/Milestones:

  • Nominated for Certified Manager program – affiliated from Harvard University
  • Implemented and set up of the dialer in the collection centre, supervise and manage the daily activities on the dialer. Supervisory activities preformed on the dialer. Training of agents on dialer.
  • Member of the User Acceptance Test (UAT) program for the new collection system – Finnone and Finacle
  • Expert in MIS reporting and presentation skills
  • Involved in the integration and migration of NBD portfolio from Prime to Vision plus – harmonization process.
  • Worked closely in formulating strategies and programs for Wildfire project – Mckinsey Model
  • Conducted trainings for Financle system and certified
  • Rated outstanding performer for 6 years

C) ABN AMRO BANK, Dubai May 2004 - Nov 2005

Position: Team leader for soft bucket collection

Responsibilities

  • Handled a team of 7 members, ensuring effective team coordination and achieving group targets.
  • Responsible for handling all the VIP accounts in terms of collection, Query Resolution, usage monitoring & financial exposure & risk management.
  • Reporting of MIS for soft buckets in terms of absolute performance at collector and portfolio level to the senior management.
  • Reducing the forward flow of accounts to further buckets

Achievements

  • Set a benchmark in the team for “90% Collection within due date” for Credit Cards. This best practice was replicated in the entire group.
  • Certified as a “TTT” ( Train the trainee) in collections and negotiation module – 2005

EDUCATIONALQUALIFICATIONS & COURSES

Lean Six Sigma Yellow Belt/Green BeltFeb 2014

Certified Manager ProgramJan 2011

- Online Harvard University

Executive MBA majored in FinanceMarch 2005 - March 2007

-S.P. Jain Center for Management

Bachelor of Business Administration in Finance September 2001- April 2004

-Emirates Center for Management and Information Technology, Dubai (Affiliated to Champlain College - Vermont, USA)

PERSONAL ATTRIBUTION

  • Self-confident and Independent at work.
  • Good communication and interpersonal skills.
  • Ability to work under demanding situations
  • A self-starter, highly motivated, ambitious and goal oriented.
  • Target oriented
  • Willing to work beyond job profile
  • Keen to learn and cooperate in Teamwork.
  • Strong sense of Responsibility and always have a positive attitude.

PERSONAL DETAILS

  • Date of Birth November - 13th, 1983
  • Nationality Indian
  • Marital Status Married
  • Languages Written & Spoken English, Hindi
  • Notice Period1 Month
  • Visa StatusEmployement