Minutes of Course Advisor Meeting

Date: 17 November 2005

Present: Maggie Love, Liz Taylor, Andrew Wills, Helen Harvey, Rob Marks and Maria Selefkou

Absent:

Topic: Special Offers
What was discussed:
Special Offers:
3 for 2 offers Bundles that Rob has sent over earlier this morning, the only thing to consider is that with the Beginners Bundle we could offer PC Basics or Windows XP
For a limited time:
Word Proficient or Excel Proficient get the Expert version for half price.
2 seminars booked – free Microsoft office course.
3 for 2 seminars do not really affect Oxford Circus, in discussion at City, as this area may cause a loss for us.
Computer Keyboard Skills and Keyboard Speed Development for £350.00 but only for students who would be willing to study in the City office, for a limited time.
Use the Price guide to sell the special offer of combined Shorthand and Speed Development.
Also for a limited time only:
Any existing student, who would like to take some Microsoft Office Specialist Exam, can do so with a special offer as follows:
1 MOS Exam - £70.00
2 MOS Exams - £100.00
3 MOS Exams - £140.00
Plus a free Mock test for 1 hour, with each of the exams.
Alan to create a really special poster for the centre, to highlight the incentive and promotional offers.
Christmas Prize draw: Maggie to sort out all details.
Travel Cards – look into the possibility of paying travel expenses for students who would like to travel, paying or toping up oyster cards for students – Maria to look into.
Christmas Vouchers to be finalised by Alan and Helen.
Privilege card to be finalised by Alan and Helen.
If existing students would like to sit a MOS Mock test to see if they may like to try the MOS exam they can do this for £5.00 limited offer till the end of January 2006.
Anyone who buys 3 courses or more anything up to a diploma will be given 5 raffle tickets to be placed in the competition,
If one MOS exam is brought then you get no tickets, two exams give you one ticket. Each existing student will also receive a ticket to be entered into the draw. / Who’s involved:
Everyone is involved in one way or another to ensure that all is done!
Monday to start this – 21/11/05
Action to be taken:
Alan and Helen for vouchers and privilege card, sort through the final details.
Maggie to finalise competition details.
Alan to create posters for Mock tests and MOS Exams and also when Maggie has finalised the competition a poster for this also to put in the centre.
Alan or Chris to create strap line on the emails to promote MOS and Mock tests that we are able to run in the centre.
Purchase raffle books to give tickets away to be entered into the prize draw.
Maria to get information for Oyster cards / Action by:
ASAP
Topic: Advertising Dates for Tutor led Shorthand
What was discussed:
We are considering advertising specific dates for tutor led shorthand for beginners as well as speed development. Maggie to think about / Who’s involved:
Maggie
Action to be taken:
None for the moment / Action by:
2 weeks time
Topic: Pitman Website
What was discussed:
Updating our website for Christmas to include the Christmas competitions and promotions / Who’s involved:
Maggie and Alan
Action to be taken:
Maggie and Alan to finalise details / Action by:
28th November
Topic: Booking Forms
What was discussed:
Special offers, discounts and schemes should be noted on the booking form in additional notes, Corporate as well as private.
At the end of the month, we should bring in our own copies of booking forms to look at and get statistics from. / Who’s involved:
All Course Advisors
Action to be taken:
Everyone to start using as of now... / Action by:
Ongoing
Topic: ILEX
What was discussed:
It has been decided that for the moment Ilex will only be run in the City where we have all the resources and the tutor’s available.
We can sell the courses from Oxford Circus, however we are to clearly state that we can only run it in the City office. / Who’s involved:
Course Advisors
Action to be taken:
None really – as above / Action by:
Immediate.
Topic: Training Floor and Staff
What was discussed:
With the increased volume of students in the Oxford Circus centre we need everyone to be proactive in reinforcing the terms and conditions to students with regards to lateness, no shows etc.
Staff need to forceful and polite. / Who’s involved:
Action to be taken:
Poster bringing light on the situation, Alan to put together please.
Maggie to speak to Liz D, to try and get the TA’s more confident in doing this, also to get use to seeing Maggie as someone who is approachable. / Action by:
Topic: Terms and Conditions
What was discussed:
Terms and Conditions should be given to the customer at point of sale where possible not on the first day of Induction, unless booking has been made over the phone and it has been agreed that they would sign terms and conditions on induction. / Who’s involved:
Everyone
Action to be taken:
Just do the above. / Action by:
Immediately
Topic: Incentives and Targets for TA’s
What was discussed:
Encourage TA’s to up-sell or simply to try and encourage extra courses or working on referrals etc.
Teaching the TA’s to complete booking forms and process bookings. / Who’s involved:
TA’s and CA’s
Action to be taken:
Maggie to speak to Liz D / Action by:
At the earliest opportunity.
Topic: Shorthand Inductions
What was discussed:
TA’s to learn at least the first chapter of the teeline book so that they feel more comfortable in the inductions, although TA’s are able to do shorthand inductions, this would be very beneficial. / Who’s involved:
TA’s
Action to be taken:
Maggie to speak to Liz D / Action by:
As soon as possible.
Topic: Incentives for reaching a Million
What was discussed:
Maggie to put together rewards and bonuses WHEN we reach the Million / Who’s involved:
Maggie
Action to be taken:
As above / Action by:
As soon as possible
Topic: Bombsite at Oxford St
What was discussed:
Office mess to be sorted out, creating a better environment / Who’s involved:
Oxford Street, Chris, Maggie.
Action to be taken:
Freeing up time for Chris to be able to come over and sort out the office and computers that are clogging up the place / Action by:
As soon as possible please!