Minutes from the West Kent Carers Consultative Committee Meeting (WKCCC)

Tuesday, 17th May 2016, 19:00PM –21:00PM

Room 301, Priority House, Maidstone

Members:

Janet Lloyd (JL)Patient Public and Community Involvement Manager (chair)

Sarah Holmes-Smith (SHS)Acute Service Line Director

Louis Coelho (LC) Carers First

Marilyn Mitchel (MM)Involve Kent, Mental Health Carer’s Assessment and Support Coordinator

Karen Tweedie (KT)Carer Support Worker

Keith Jennings (KJ)Carer

Don Sloan (DS)Carer

Tony Wright (TW)Rethink South West Kent

Carol Wright (CW)Rethink South West Kent

Tim Jepson (TJ)Carer

Diana Jepson (DJ)Carer

Administration:

Kamila Lobuzinska (KL)Patient, Public and Community Involvement Administrator(notes)

Apologies:

Philip CaveExecutive Director of Finance

Bobbie Taiano (BT) Carers First, Carers Support & Assessment Worker

Donna Eldridge (DE)Acting Executive Director of Nursing & Governance

Linda Riley (LR)SUIG, Service Users Representative

Jane Knox ICTCommunications & Engagement Lead

Gerda Collins Carer

Maureen BelcherInvolve Carers, Mental Health Carer’s Assessment & Support Coordinator

Reference: Agenda item:
WKCCC 16/17-1 Welcome and introduction

1.1A welcome was given by JL

WKCCC 16/17-2 Apologies for absence

2.1 Apologies noted as above

WKCCC 16/17-3 Executive team representative

3.1Phil Cave, Executive Director of Finance and Resources couldn’t attend the meeting due to a personal matter and the short notice of absence was unavoidable

WKCCC 16/17-4 Minutes of Last WKCCC Meeting

4.1 Minutes from the previous meeting were approved

4.2 Action sheet attached:

WKCCC 16/17-5 Matters Arising

5.1 None

WKCCC 16/17-6 Patient Portal/ Jane Knox

6.1 Not present

WKCCC 16/17-7 Synopsis/ Gerda Collins

7.1 Not present, decision made to move it to the meeting in August

7.2 TW and KJ, the agenda is overcrowded, too many speakers; JL suggested considering more frequent meetings, not necessarily during evening time; TW happy to go ahead with the agenda for the next meeting

WKCCC 16/17-8 Triangle of Care/ Sarah Holmes-Smith

8.1The Triangle of Care Membership Scheme - Requirements of Membership was presented by Sarah Holmes-Smith; ToC is a therapeutic alliance between service user, staff and carer that promotes safety, supports recovery and sustains wellbeing; As a Trust we are committed to Triangle of Care and have now cemented that commitment by signing up to the audit process. Self-assessment tool will be completed for each ward and service.

8.2 Discussion around the ToC

8.2.1 TW, ToC was mentioned for the first time in 2004, can the carers rely on KMPT to make sure it will be implemented? Confirmation received

8.2.2 TW, asked if the list of carer champions can be provided ACTION

8.2.3 TW, the document covers lots of issues, are the staff actually reading it to adjust to the changes? SHS, focus groups and training organised, it will go to the Quality Accounts as one of the Trust priorities

8.2.4 MM, asked for the carer organisation partners, JL three commissioned organisations are East Kent Carers Consortium, Involve Kent and Carers First

8.2.5 Discussion around the nominated carers’ leads – JL, it was previously Pippa Barber and now Mary Mumvuri, the new Executive Director for Nursing and Governance is going to be an Executive Lead for carers, Mary would bring all the issues mentioned during the PCC or CCC meetings to the board

8.2.6 SHS shared the Common-sense Confidentiality Document created by Northumberland, Tyne and Wear NHS Foundation Trust with the group, which is different to the concept presented by KMPT and KCC

8.2.7 KJ, happy to see that people are taking a positive lead on confidentiality to carers and service users

WKCCC 16/17-9 Triangle of Care/ Keith Jennings

9.1 ToC presentation was given by KJ, it focused on his experience as a person caring for someone going through mental health services and the background for the Triangle of care

9.2 KJ, mentioned the Carers and Service Users booklet in Priority House, he pitched the importance of adding it to the KMPT website; JL will discuss it with the Communications team ACTION

WKCCC 16/17-10 Statutory reports

10.1 Feedback from the Carers Charter Audit meeting which was held on Friday, 29th April in Eureka Business Park was given by Janet Lloyd; staff and carers were discussing the ToC self-assessment tool and the Carers charter. The service leads suggested focussing on ToC and have a break from the Carer Survey 2016, they would run a service line specific survey in 2017; the agreement after the meeting was if there is no legal agreement carers would be happy to postpone it; however since then it was superseded and the KMPT will carry out the survey in 2016; it is also now included in the contract with the CCG

10.2 There are 4 items on the Charter that will not be covered by the ToC self-assessment tool; An action plan will be developed that will be reviewed and monitored at the Trust-wide Patient Experience Group (TWPEG) to look at these 4 issues. 4 items are as follows;

10.2.1 We will work with carers in carer-led initiatives including working with carers groups across Kent/Medway to ensure that service developments and clinical protocols are developed and implemented collaboratively

10.2.2 Carers Forums will be established within services where appropriate

10.2.3 Training opportunities will be made available to carers

10.2.4 Carers will be able to access workshops within ‘Wellbeing Centres’

10.3 Discussion around the carers charter, joining strategic needs assessment,this is a commissioning issue, the question could be answered by Dave Holman who will be attending a meeting in August;

WKCCC 16/17-11 Members’ reports

11.1 None

WKCCC 16/17-12 Report to Trust Wide Patient Experience Group (TWPEG)

12.1 It will be presented to the TWPEG group by JL

WKCCC 16/17-13 AOB

13.1 TW, asked if the KMPT would produce overallplan with all their initiatives which could be measured; SHS, there are too many different plans for different purposes, the Quality Accounts has 12 main points and it could be presented during the next meeting; ACTION TW to think about 4 areas of performance and the KMPT will look at it; the KMPT is measured on its targets by the CCG

13.2 KJ, the EK and WK carers will write a joint report which will be presented, JL askhow he would like the feedback presented?ACTION

13.3 TW, interested in management structure, ACTION to provide the structure of service managers, associate Directors and directors

WKCCC 16/17-14 Dates of next meetings 2016

Date: Tuesday, 2nd August 2016

Time: 7:00PM – 9:00PM

Venue: Rooms 300&301, Priority House, Maidstone

Member of Exec Team:Catherine Kinane, Executive Medical Director