MERCY HEALTH & AGED CARE

/

POSITION DESCRIPTION

Clinical Care Coordinator

Core Mercy Values: / Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork
Position title: / Clinical Care Coordinator / Employee name:
Entity/Group:
Business Unit/Department: / Mercy Heath – Aged Care
Nursing / Date:
Position reports to: / Service Manager / Positions reporting to this one:
Position Purpose: / The Clinical Care Coordinator,in consultation with the Service Manager and multidisciplinary team, provides clinical leadership in all aspects of the operations of the facility. They work collaboratively with all levels of management, clinicians, carers, residents, families, support staff and relevant community agencies to facilitate an effectiveresident focused service.
This service will be managed and developed in line with the Mercy Health overall objectives and Commonwealth/ State policies that pertain to residential care.
Qualifications: / Essential:
  • Registered Nurse Division 1.
  • Five years experience in provision of quality aged care.
  • Proven management skills, demonstrated team leadership, strong working knowledge of continuous improvement and familiarity with Personal Care and Resident Lifestyle requirements in the Aged Care Standards.
  • Positive attitude that promotes the Mercy Health care first concepts.
  • A current police record check.
Desirable:
  • Relevant Tertiary Qualifications or working towards
  • Membership in Industry Reference Groups, committees and Associations

Resource management: / Total staff management (FTE):
Annual WorkCover Premium:
Personal Competencies required /

Job Competencies Required

  • Acts as a positive role model with honesty and integrity at all times
/
  • Working Knowledge ofAged Care Legislation and Accreditation, Policies, ACFI, ACRIS, OH&S legislation, Nursing scope of practice as per Victorian Nurses Board, Models of Care, team / group dynamics, Mercy Health and infection control mechanisms.

  • Presents a positive persona and has a “can do” attitude
/
  • Clinical expert in aged care and understands and fulfils duty of care with excellent operational management skills

  • Has an appreciation and respect for the philosophy, mission and values of Mercy Health
/
  • Promotes and implements a Resident-focused team approach to systematically assess and continuously improve work processes and subsequent outcomes.

  • Promotes a sense of fun and demonstrates a positive sense of humour
/
  • Effective fiscal, resource and financial management.

  • Demonstrates effective communication and time management
/
  • Exceptional people skills embracing diversity and promoting groups and individuals. Respects the dignity, privacy and individuality of residents and keeps confidential resident information.

  • Exhibits proficient decision making abilities
/
  • Monitors day-to-day use of equipment, facilities and work practices to ensure Mercy Place Warnamboolis a safe residence and workplace.

  • Is a team player and leader
/
  • Competent at delegation and accepting responsibilities.

  • Implements a high level of computer literacy
/
  • Exceptional strategic thinking and leadership skills and promotes active engagement of staff in the work place.

Key Result Areas / Key Activities / Standard Measures

MERCY VALUES

Demonstrates and upholds the Values and Mission of Mercy Health /
  • Ensure the values of Mercy Health are incorporated into daily practices in relation to all activities.
/
  • Be compassionate and provide support to staff and customers.
  • Consistently shows respect and values each person’s dignity.
  • Seeks opportunities to be innovative for improvement.
  • Is accountable for a high standard of care.
  • Communicates and operates openly and honestly as an effective team member.

Resident Focused

/
  • Promotes a resident focused approach in all activities and behaviours.
  • Involves the resident in their care.
  • See the resident as a person.
  • Treat the resident as an individual.
  • Includes resident’s beliefs and values in care plan.
  • Activities are resident focused based on input from residents.
  • Structures in place to ensure resident confidentiality are maintained at all times.
/
  • All documents utilise a language that reflects a strong Mercy Health “care first and resident focused” approach.
  • Care reflects an extension of the resident’s prior lifestyle.
  • Communication reflects respect and a non paternalistic manner.

Clinical Leadership /
  • Ensures residents have accurate up to date care plans based on their needs.
  • Monitors standards of care provision and initiates appropriate action if required.
  • Ensures allocation of staff is based on relevant resident’s clinical needs and staff capacity to care for the resident.
  • Undertakes personal education and training.
  • Assists and supports staff in a manner that is empowering.
  • Develops nutritious and varied menus with the chef in line with resident’s needs and their individual preferences.
  • Engages a multidisciplinary approach to care provision.
/
  • 100% Resident Care Plans are up to date and accurate.
  • Number of staff education and training sessions.
  • Incidents are reported and action plans in place.
  • Facility meets Accreditation standards.
  • Roster reflects appropriate skill mix.
  • Residents are well nourished and hydrated.

Management /
  • Efficiently undertakes day to day clinical operations.
  • Maintains and improves documented procedures in Mercy Health manuals covering personal care, planning, ACFI classification, activities programs, infection control, medication management, laundry services, cleaning services and other areas assigned by the Service Manager.
  • After hours they may need to co-ordinate relevant staff to ensure the efficient preparation, serving and delivery of meals
  • After hours co-ordinate staff to ensure provision of neat, clean and hygienic bedding, towels, clothing and other items for residents in accordance with Accreditation and Australian Laundry Standards and infection control principles.
  • Promotes Mercy Health Diversity Program.
/
  • Conducts audits to ensure regulatory compliance regarding standards and continuous improvement.
  • Establishes, evaluates and reviews Care Plans, documentation policies and procedures, aiming for ‘best practice’, under the direction of the Director of Nursing.
  • Facilitates the implementation Model of Care practices, policies and procedures.
  • Consistently follows Care Program policies and procedures.
  • Laundry Services meet Accreditation and Australian laundry standards
  • Meals are served according to Mercy Health policies and procedures and meet accreditation standards.

Supervision /
  • Direct supervision of staff in Personal Care, Activities Co-ordination, Catering, Laundry and Cleaning roles.
  • Facilitates staff development and undertakes staff appraisals.
  • Arranges regular staff meetings for communication, consultation and training of personal care, catering, cleaning and laundry staff.
  • Advises Service Manager of the size and rationale for any changes recommended in Resident Services staff levels or rosters.
/
  • Fosters a harmonious and caring environment of teamwork and co-operation among all Mercy Health staff members and volunteers.
  • Is an active member of both the Mercy Health team and individual work groups within the hostel, and works co-operatively with fellow staff.
  • Participates in training and development activities related to responsibilities, which includes regular staff meetings.

Team Work

/

Individually is an effective team member and works with other team members in a way that empowers them to be effective team members.

  • Initiates and demonstrates Strategic Leadership.
  • Accepts formal team leadership roles.
  • Promotes positive culture through active engagement in the workplace through concepts of
  • Choose your attitude
  • Be there for all
  • Make their day
  • Have fun
/
  • Effective teams.
  • Effectively manages conflict situations.
  • Gossip is managed.
  • Evidence of positive culture – core business achievedhigh staff and resident satisfaction levels, effective use of resources, minimal sick leave levels and high staff retention levels.

Continuous Improvement

/
  • Works in a manner that ensures Mercy Health meets accreditation requirements.
  • Identifies areas for improvement and actively works to ensure that these are fixed.
  • Meets Mercy Health risk management requirements.
  • Personally initiates and completes training and education.
  • Regularly reviews performance in operations areas and discusses proposed improvements and goals with Service Manager.
  • Initiates and participates in standard audits.
/
  • Accreditation standards met.
  • Evidence of compliance with risk management policies and procedures.
  • Evidence of change of practice as a result of attending education and training.
  • Actively participates in continuous improvement meetings and meets deadlines as requested by Quality Staff.
  • Audit results and relevant improvement plans completed.

Communication

/
  • Promotes and actively demonstrates open honest communication with excellent listening and verbal and nonverbal skills.
  • Written communication is at a level relevant for the role.
  • Maintains resident’s confidentiality at all times.
  • Promotes Mercy Health in a positive manner at all times.
/
  • Obvious role model of open honest communication.
  • Documents completed as per Mercy Health guidelines.
  • Confidential policies and procedures adhered to.
  • Audit results communicated to relevant staff.

Takes reasonable care to protect the health and safety of themselves, fellow staff and others in the workplace. /
  • Complete incident reports
  • Elect and support health and safety representatives
  • Contribute to risk assessments
  • Participate in training and meetings regarding safety
/
  • Reports hazards, near misses and injuries immediately
  • Uses personal protective equipment
  • Comply with risk management policies and procedures and instruction
  • Attend all safety meetings and training sessions

Employee’s Signature: / Date:
Print Name:
Line Manager Signature: / Date:
Print Name:

Mercy Health Clinical Care Coordinator 1 of 6