Meeting: Wolds View Patient Group / Time:1900 Hrs / Date:17.7.13 / Venue:Avenue Meeting Room, Entrance A, Bridlington Hospital
Attendees: Anita Burnhill (Service Manager), 6 Patients / Apologies: Jo Scholes, + 3 patients
Agenda Item Number: / Action / Description / Who? / Timescale?
1 Minutes of last meeting / Agreed as a true record.
2 Matters Arising / a)CE volunteered to become Secretary of the group if the need arises as the group becomes more established.
b)CE to put together list of charities which patients can self-refer to.
c)BE suggested that a table be put under the self check in board with leaflets on to stop patients banging their head on the board and children playing with it. AB to look into this. / CE
AB
3 Terms of Reference / AB had created the Terms of Reference for the group - to send out copies of the Terms Of Reference to all members – if agreed to be signed off at next meeting. / AB / By
Next meeting
4Open Day / It was agreed that:
a)The Open Day be on Tues 1 October to coincide with first anniversary of new service under CHCP.
b)The Open Day to run from 1500 – 1800 hrs to minimise impact on service delivery.
Suggestions for the Open Day:
a)Meet new GP and staff
b)Encourage new registrations
c)Health promotion
d)Press release & photo call (?longest serving member of staff & longest registered patient).
The group to meet again on Wednesday 14 August at 1900 hrs specifically to discuss arrangements for the Open Day. / All Group / 14.8.13
5 Any Other Business: / a)Patient Care Folders: AB had been asked by the locality commissioning group to ask for patients’ thoughts on possible new folders for patient care. A selection of folders were viewed and considered. It was generally agreed that the current yellow A4 folder was suitable to be kept at home but the smaller clear folders were useful to keep important information in and take out to appointments. Suggested that the clear folder could be hole -punched to sit inside the larger yellow folder with easy access to remove if required to take to appointments. Also a list of urgent contacts could be kept at the front of the folder.
AB to feed these comments back to the commissioning group.
b)Car Park Passes: Various suggestions were made regarding car park passes for attending the surgery:
- Could patients have one pass to cover all attendances?
- Could the parking permit be sent via email with the date of the appointment on?
c)Website: A couple of issues were raised regarding the website:
- The ‘Cancel’ button does not work.
- Could nurses appointments be available online
d)Disabled Parking at Bridlington Hospital: It was raised that more disabled parking would be beneficial.
AB to feed this back to Hospital management.
e)Feedback: The group fed back some comments/suggestions regarding the service:
- Patient waiting to see GP who was running behind was asked by one of the nurses working for the walk in service if she could help to save her having to wait.
- Patient’s ECG had been taken by one of the nurses working for the walk in service.
- Could the Locum GPs ring patients themselves to advise of medication changes instead of asking receptionists as often receptionists cannot answer patient’s’ queries.
- Could receptionists phone patients to advise if surgery running more than 25 minutes late.
AB
AB
AB
AB / ASAP
Next meeting
Next meeting
ASAP
Date & Time Next Meeting / Wednesday 14 August at 7pm – Avenue Meeting Room, Entrance A, Bridlington Hospital
Time and Date of Next meeting:Wednesday 14 August at 7pm.
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