Medical Assistant: Specialty

Medical Assistant: Specialty

Syllabus

Allied Health

Medical Assistant: Specialty

AH101

Spring 2018

Day/Time/Location: Thursdays, 5:30-8:20, RVC-A11

Instructor: Debra Talbott

Email:

Course Description

Covers a variety of front office topics for medical assistants including communication skills and office professionalism, teamwork and critical thinking skills, work ethics and time management, and diversity and cultural sensitivity. Also includes an overview of medical assisting, recordkeeping, and clinic management. Students will be responsible for knowing about medical law, patients' rights, HIPAA, and bioethics as related to medical assisting and medical clinics. Billing and coding, how to schedule patients, and triage for patient check in are also included, as well as basic medical terminology in Spanish. The American Association of Medical Assistants (AAMA) certification standards are integrated throughout the course.

Course Prerequisites

CS120, HE252 First Aid/CPR or HE261 CPR and HE112 Emergency First Aid, MTH63 or MTH60, RD30 and WR115

Required texts

Learning Outcomes

  1. Skillfully perform and document routine clinical procedures according to current office protocol.
  2. Perform and document routine administrative procedures according to current office protocol.
  3. Collect, process, and test diagnostic specimens.
  4. Maintain industry standards of quality control and safety principles in the workplace.
  5. Uphold legal and ethical standards and confidentiality for patient privacy.
  6. Effectively apply verbal, nonverbal, and written communication principles and skills in the workplace.
  7. Demonstrate professionalism through acceptable attitude, organization and time management skills, and attire.

Course Learning Outcomes: In the left-hand column below, you will find the expected learning outcomes for this course. The outcomes are assessed by the methods described in the middle column.

Institutional Learning Outcomes (ILOs): In the right-hand column you will see “ILO Key Indicators.” Institutional Learning Outcomes (ILOs) are skills that will contribute to your success in life beyond RCC. Rogue’s ILOs are: Application of Knowledge (AK), Approach to Learning (AL), Communication (COM), Critical Thinking (CT), and Personal Growth (PG).

Why are they important?

  • Employers call these “soft skills” or “employability skills.” They may help you get and keep a job.
  • These are skills that will help you complete a certificate or degree.
  • They are skills for success in your life as a family member, worker, citizen, life-long learner, and more.

On successful completion of this course, students will be able to:

Intended Outcomes: / ILO Key Indicators: / Assessment Methods:
  • Communicate with children and geriatric patients in a caring and compassionate manner that enables the patient to understand their treatment plan and medication instructions.
/ COM 1 - Display understanding, compassion and acceptance. /
  • Instructor evaluation of student performance on assignments including case studies, exams, role play, and simulation. scenarios according to standards and learning objectives.
  • Instructor evaluation of student performance in simulation and clinical settings.

  • Understand and apply knowledge of the patient’s brain and the effects of fear, anxiety, age and sex on the patient brain.
/ AL 3 - Internalize and assimilate information into new situations. /
  • Instructor evaluation of student performance on written assignments, and exams according to standards and learning objectives.

  • Identify the differences between each of the specialty clinics in the medical community and use knowledge of each type of specialty to demonstrate different types of techniques associated with each clinic.
/ AK 1 - Demonstrate ability to transfer learning in familiar and unfamiliar contexts in order to complete tasks. /
  • Instructor evaluation of student performance on written assignments, and exams according to standards and learning objectives.

  • Demonstrate various types of WAIVE testing and report results to medical personnel.
/ AL 5 - Use technological tools to research new information, solve problems, and communicate effectively. /
  • Instructor evaluation of student performance on written assignments, and exams according to standards and learning objectives.
  • Successful completion of appropriate laboratory tests and procedures.

  • Identify, and demonstrate each of the specialty tests and techniques and document in patient charts.
/ AL 3 - Internalize and assimilate information into new situations. /
  • Instructor evaluation of student performance on written assignments, and exams according to standards and learning objectives.
  • Successful completion of appropriate laboratory tests and procedures.

  • Demonstrate the ability to perform 12-lead electrocardiography safely.
/ AL 5 - Use technological tools to research new information, solve problems, and communicate effectively. /
  • Instructor evaluation of student performance on written assignments, and exams according to standards and learning objectives.
  • Successful completion of appropriate laboratory tests and procedures.

  • Assist with surgical procedures and surgical asepsis.
  • Demonstrate the methods and instruments for sterilization.
/ AK 1 - Demonstrate ability to transfer learning in familiar and unfamiliar contexts in order to complete tasks. /
  • Instructor evaluation of student performance on assignments including case studies, exams, role play, and simulation scenarios according to standards and learning objectives.
  • Instructor evaluation of student performance in simulation and clinical settings.

  • Describe and perform the basics of x-rays and different types of imaging used in medical clinics.
/ AL 5 - Use technological tools to research new information, solve problems, and communicate effectively. /
  • Instructor evaluation of student performance on written assignments, lab test and procedures and exams according to standards and learning objectives.
  • Instructor evaluation of student performance in simulation and clinical settings.

  • Explain how nutrition affects the patient brain and body.
  • Apply knowledge of nutrition to assist with treatment of patients.
/ AK 2 -Integrate previous and new learning, along with practical skills, to solve problems. /
  • Instructor evaluation of student performance on written assignments, and exams according to standards and learning objectives.

  • Demonstrate knowledge of medical clinic management and human resource management.
/ AL 3 - Internalize and assimilate information into new situations. /
  • Instructor evaluation of student performance on written assignments, and exams according to standards and learning objectives.

Grading Information

Cengage Homework: Complete all assigned work for each chapter during the week it is covered in class. Pay close attention to due dates AND times!

Attendance: You get 10 points per class. If you leave early or show up more than 5 minutes late, you will lose at least half of these points for the day. Total possible points is 210

Participation: You get 10 per class for participation. If you are not in class, you will lose these points. If you leave early or come in late, you will lose at least half of these points. Total possible points is 210

Quizzes: These are worth 20 points each. You will have a quiz each Thursday which will cover the chapters that were covered that week. Keep up on your reading! Total possible points is 180

Written Final: This is 160 multiple choice questions that are worth a point each. This is worth 160 points.

Competencies: TBA

Grading Scale

Percentage Letter Grade

93 – 100 A

90 – 92 A-

87 – 89 B+

83 – 86 B

80 – 82 B-

77 – 79 C+

73 – 76 C

70 – 72 C-

67 – 69 D+

63 – 66 D

60 – 62 D-

59 and below F

Grades are NOT rounded.

For example, 89.9% is B+.

Learning Experiences:

Class can be comprised of some lecture, small-group work, reading, research in the computer lab and/or at home and role play.

EXPECTATIONS FOR STUDENTS

  • Dress and hygiene– Students will be expected to wear their Medical Assistant Scrubs to class every week. Please shower before class and pay special attention to your oral hygiene, bring mints and make sure you use deodorant. You should be pleasant to work with in close proximity at all times. Wear clean shoes and socks and your hair should be brushed and out of your face. If you have facial hair, it should be closely trimmed at all times. Jewelry should be conservative and at a minimum. No facial or tongue piercings are allowed. Makeup should be light and barely noticeable. Scrubs should fit appropriately including covering your cleavage and your behind when bending over. Points will be deducted for improper attire without notice. In a work setting, you might be written up or sent home for this.
  • Electronics- Cell phones should be shut off and put away in your bag. Your bag should be up against the wall of the classroom or under your desk. You can use your phone at breaks but when it’s time for class to begin it should be shut off again and back against the wall or in your bag. You need to be able to fully focus on your learning. There are computers in class if you need to look up information. Points will be deducted for cell phone use without notice.
  • Professionalism- You will act in a professional manner at all times. This means using appropriate language, treating others with dignity and respect and refraining from gossip, meanness, bullying or teasing of other students. You do not know what will offend someone and it is safer to be respectful of everyone at all times. You are being graded on your behavior in class at all times.
  • Homework- It is expected that you will do the homework that is assigned to you. This includes any reading assignments. This is a key component to being able to participate in class discussions and ask any questions that may arise during your studies. Do the reading prior to class for the week.

Participation

What is “ownership of learning?”

Many instructors have a grade for participation. So do I, but it is more than just showing up for class, or talking during class discussions. I’m looking for behaviors that show me you are serious about learning. By the way: I believe a lot of what is described in the rubric below applies to employment settings. What do you think?

This list of characteristics is NOT exhaustive. Can you think of others for each grade?

Ownership of Learning – Used for participation grade
Does NOT meet minimum expectations
“D” or “F” grade / Meets minimum expectations—“C” / Advanced—“B” / Mastery—“A”
Many of these are the “soft skills” that employers often tell us they are looking for.
Projects befuddlement and lack of purpose.
* Often absent, late, or leaves early
* Rarely checks Blackboard
* Lack of timely communication with instructor, or communication (e.g., emails) is professionally and academically inappropriate
* Arrives unprepared for class.
* Rarely takes the initiative to utilize available resources.
* Little awareness of class concepts
*Minimal participation in class OR may dominate discussions.
*Comments in class may be off topic, or show a lack of preparation.
*Lets other students carry the load in role-plays and group activities
* May play the victim, blaming technology, outside issues, or others for difficulties in the class / Projects compliance and lack of motivation
* Usually prompt, missing two classes or less.
* Checks BB but rarely communicates except as required
* May be inattentive to appropriate language and grammar in written communications.
* Inconsistent about preparing for class.
* Tries to catch up when absent, but often asks instructor without accessing available resources first.
*Minimal participation in class OR may dominate discussions.
*Comments in class may be off topic, or show a lack of preparation (e.g., didn’t read text).
* Occasional application of key course concepts. Concerned more with the grade than the learning. / Projects initiative beyond mere compliance
* Prompt, regular attendance
* Usually prepared for class.
* Checks BB regularly.
* Usually communicates about assignments in a timely manner.
* When absent, may consult available resources & try to get assistance from others before contacting instructor.
* Occasionally provides thoughtful ideas in response to course concepts (e.g., in class discussions and journal entries).
* Occasionally exhibits leadership qualities (see next column).
* Projects positive attitude about learning, but may have difficulty applying course concepts more widely. / Projects purpose, pride in work, and a PROFESSIONAL manner.
* Prompt, regular attendance.
* Arrives prepared each day.
* Checks BB regularly.
* Correspondence with instructor and fellow students is professional.
* Communicates proactively about assignments.
* Tries to get the most out of partner and small group work.
*Exhibits leadership qualities (volunteers, encourages others, etc.)
* Questions demonstrate the student has consulted available resources and tried to clarify issues prior to contacting instructor.
* Engages thoughtfully with course concepts, applying them in class discussions, written work, etc.
* Projects positive attitude about learning & applying concepts.

Attendance

You must be on time for every class. There will be an attendance sheet that you will sign in once you arrive. This attendance sheet will be picked up promptly and you will need to verbally tell me, during a break, that you are there if you miss signing in due to being late. DO NOT interrupt class to ask about signing in if you are late! Your attendance points for the day will be cut in half if you miss signing the sign-in sheet. If you are going to be late, you need to email your instructor at least an hour before class starts. This is what you would be expected to do by your employer. If you are going to miss the class, you need to email your instructor to let them know you will be absent. Please keep in mind that this course is only 11 weeks long. By missing class, you miss out on not only your attendance points but also your participation and quiz points. You will not be allowed to make up the material you missed while in class. Please be aware that “pop” quizzes and or tests can happen at any time! You take a risk by not coming to class.

Image result for be present

Even if you miss class you can still “be present” by limiting your absences and taking care of business calmly and efficiently.

  1. Anticipate absences in advance if possible. Plan ahead!
  2. Check class schedule (in syllabus) for assignment due dates and weekly outcomes.
  3. Check for announcements on Blackboard.
  4. Try to get names & contact info for 2 or 3 other students and get any information that was missed during your absence.
  5. Review attendance policy. Remember there are no “excused” absences. The best way to deal with an absence is to try and avoid it in the future and look for ways to demonstrate that you are really “on top of things.”
  6. For ideas on how to demonstrate that you are “on top of things,” look again at Ownership of Learning found on the syllabus.

Then if you still have questions send an email to me. Try to keep your correspondence as professional as possible. Use your note to clarify assignment issues, and if you’re behind on work, let me know when I can expect you to get back on track. If there’s any way I can be of assistance, let me know that, too. Avoid long excuses and move on.

 Administrative Drop: students who do not attend at least 50% of the class sessions during the first week of school and who do not contact the instructor to indicate a plan to attend will be automatically dropped from the class during the 2nd week of the term.

 Refund policy: Students dropping a class by 11:59 p.m. on Wednesday of the second week of the term get a full refund. After that there is no refund.

 Withdrawal from class: A student may withdraw from a class between the Thursday of Week 2 and the Friday of Week 8 at 11:59 pm. (Week 5 during summer term). A grade of W will be assigned.

Academic Honesty

Cheating, plagiarism, and other acts of academic dishonesty are regarded as serious offenses. Instructors have the right to take action on any suspected acts of academic dishonesty. Depending on the nature of the offense, serious penalties may be imposed, ranging from loss of points to expulsion from the class or college.

Classroom Behavior

Expectations for classroom behavior are outlined in the Student Code of Conduct, available in the catalog, schedule, and online. Students may not engage in any activity which the instructor deems disruptive or counterproductive to the goals of the class. Instructors have the right to remove students from class for not following the Code of Conduct or other specified classroom rules. Expectations for behavior in online classes are similar to what is required in the classroom.

Student Evaluations of this Course: “What Do You Think?”

Students enrolled in all credit (and some non-credit) courses will receive an RCC email around the 8th week of each term to complete online evaluations on each course they are enrolled in. Full instructions for accessing and completing the evaluations will be in the reminder email. These evaluations are anonymous and will not be released to the teachers until after the term is over. They provide valuable feedback to faculty about your experiences in and impressions of the course.

Disability Services

Any student who feels that he or she may need academic accommodations for a disability, such as vision, hearing, orthopedic, learning disabilities, psychological or other medical conditions, should make an appointment with the Disability Services Office.

Redwood Campus (Wiseman Tutoring Center):

Phone: 541-956-7337; Fax: 541-471-3550; Oregon Relay Service: 7-1-1

Riverside and Table Rock Campuses (main office: Riverside Campus B-9:

Phone: 541-245-7537; Fax: 541-245-7649; Oregon Relay Service: 7-1-1

For more information, go to http://www.roguecc.edu/disabilityservices/.

Discrimination, Harassment and Sexual Violence Policies

RCC is committed to ensure that its learning and working environments are free from all forms of discrimination and harassment, including sexual harassment. Therefore, it is a violation of College policy for any employee, student or third-party at RCC to engage in these practices.

In addition, RCC has a zero tolerance for sexual assault, stalking, intimate partner or domestic violence, dating violence and workplace violence. Anyone found participating in any of these activities will be subject to disciplinary action and prosecuted in accordance with RCC policies and procedures and Oregon state laws. For more information, go to http://web.roguecc.edu/title-ix-and-sexual-misconduct

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