San Diego County Office of EducationPage 1

Year:2013-14Regional Occupational ProgramDate Printed:

Date Reviewed:

Course Outline/Competencies

Course # 424231- Medical Assistant/AdministrativeApproved Hours: 600

District -40- Escondido Union High School DistrictArea: North

Submitted by- Rosalind B. Diamond–Miller CMADate: 2/15/11

Outline / Hours / Competencies / Curriculum Standards
Mention – M
Reinforce – R
Teach – T / Assessment
Reg / CC / CVE / CTE / Core Academic
Occupation Knowledge and Skills
IIntroduction / 10 / 1SOCIO-ECONOMICS– The student: / HSMT10.0 / T
AHistory and Current Issues
  1. Historical figures and contributions to medicine
  2. Current trends in the medical field
  3. Medical practice
BIntroduction to Allied Health Care
  1. Exploration of various medical professions
  2. Training and Education
  3. Professional organizations

CRole of the Medical Assistant

  1. Duties
  2. Qualifications
  3. Ethics

D.Customer Service

  1. Telephone skills
  2. Reception techniques
EMulticultural Issues
FStudy Skills
  1. Critical Thinking
  2. Math review
/
  1. Demonstrates knowledge of health care practices, trends, philosophies, technologies and the integration of healthcare delivery systems. (i.e. home care, hospital, and hospice)
  1. Demonstrates an understanding of the necessity of cost effective practices within individual healthcare facilities in nonprofit, profit, and private practices.
  1. Demonstrates an understanding of organizational structures in healthcare settings.
  1. Demonstrates awareness of various insurance programs that effect healthcare.
/ HSMT5.0 / T
IITerminology, Anatomy and Physiology / 40 / 2BODY STRUCTURE AND FUNCTION – The student: / HSMT.C5.0 / T
AMedical Terminology
BOverview of Anatomy and Physiology
CMusculoskeletal System
DThe Senses
ENervous System
FCirculatory System
GIntegumentary System
HEndocrine System
IRespiratory System
JDigestive System
LUrinary System
MImmune System
NReproductive System /
  1. Demonstrates an understanding of medical terminology and abbreviations.
  2. Recognizes common roots, prefixes, suffixes and combining of word parts.
  3. Demonstrates knowledge of basic structure and functions of the human body.
  4. Demonstrates an understanding of the stages of growth and development from birth to death.
/ HSMT.C5.0 / T / ELA.9-10
R1.1
ELA.11-12
R1.2
S.7.LS5c / T
T
T / Weekly tests
Weekly tests
Weekly tests
IIISafety / 24 / 3SAFETY AND HEALTH MAINTENANCE – The student: / HSMT.C5.0 / T
AOccupational Safety and Health Administration (OSHA)
BHazardous and Biohazardous
CStandard Precautions
DBody Mechanics
EFire and Disaster Preparedness /
  1. Demonstrates an understanding of breaking the chain of infection through techniques covered under Universal Precautions and Transmission based precautions and disposal of biohazards wastes.
  2. Demonstrates an understanding of preventive health practices, safety issues and employee responsibilities relating to personal and patient health.
  3. Demonstrates knowledge of OSHA regulations, which are mandated for the employer and the employee in the health care setting.
  4. Demonstrates awareness of emergency protocols such as fire, earthquake, cardiopulmonary resuscitation and violence in the workplace.
  5. Demonstrates an understanding of body mechanics, ergonomics and devices utilized in moving and transporting patients.
  6. Qualifies for healthcare provider CPR card.
  7. Demonstrates use of AED.
/ HSMT6.0
HSMT6.4 / T
T
T / S.9-12
LS10a, 10d
ELA.11-12
R2.3
ELA.11-12
R2.3
S.7.LS5c / T
T
T
T / Weekly tests
Audio, (reports), visual, (films), textbook, and testing.
IVScreening and Appointments5 / 5
AScreening
BAppointments
VComputers / 10 / 4COMPUTER LITERACY – The student: / HSMT4.2 / T
AEntry Level Computerized Medical Manager 10
BEntry Level Electronic Health Records
CIntroduction to on-line searches and e-mail /
  1. Demonstrates entry level ability to use Computerized Medical Manager 10
  2. Demonstrates ability to use Electronic Health Records
  3. Demonstrates ability to search on-line and use email
/ ELA.9-10
R2.6 / T / Chapter tests
VIJob Search / 5STRATEGIES FOR SUCCESS – The student: / HSMT3.0 / T
AJob Preparation and Success Skills
BResume/Cover Letters/ Portfolio / 10 /
  1. Demonstrates the ability to organize, prioritize and follow directions.
  2. Demonstrates active listening, critical thinking and problem solving skills.
/ HSMT5.0 / T / ELA.9-10
LS1.3
ELA.11-12
W2.5
ELA.9-10
LS1.1 / T
R / Portfolio (resume, cover letter and thank you letter)

VIIIntroduction to Medical Insurance4

AIntroduction to Medical Insurance / 4 / 6ADMINISTRATIVE SKILLS – The student:
VIIIQuality Performance5

APerformance/Quality Improvement

/ 5

IXMedical Office Receptionist

/ 76 / 75 / 75 /
  1. Demonstrates proper knowledge of receptionist’s responsibilities: appointment scheduling, patient registration, screening and documentation, and understands answering service protocol.
  2. Demonstrates understanding of office management: ordering equipment and supplies, maintaining the office, and using professional reference materials.
  3. Demonstrates basic knowledge in record keeping: maintaining records (color code) and filing (alphabetical/numerical/geographical/subject).
  4. Utilizes proper medical terminology and abbreviations in charting and documentation.
  5. Demonstrates proper technique in use of office equipment.
  6. Utilizes skills in word processing, keyboarding and computer applications.
/ HSMT.D1.0 / T / ELA.9-10 R2.1
W&OC1.3, 1.4 / T / Patient charting
ARole of theMedical Assistant
BRole of the Receptionist

COffice Environment and Office Equipment

DPatient Registration
EAppointment Scheduling

FTelephone Technique

GComputer Applications

/ M.7.NS1.2
ELA.9-10 R2.6 / T / Weekly tests

XMedical Office Records

/ 76 / 40 / 40
AHealth Information Management
BMail and Correspondence

CTranscription and Editing

DHealth Insurance Portability Act (HIPAA) / HSMT.D1.3 / T / ELA.9-10
W1.2 / T / Weekly tests
XIMedical Office Finances / 40 / 40 / 40
AProfessional Fees, Credit and Collections
BBookkeeping/ Accounting/Payroll
CBanking /
  1. Demonstrates proper knowledge of financial management, record keeping and banking.
  2. Demonstrates skills in mail and correspondence, word processing letters, formatting memos, and medical case histories.
  3. Understands and uses correct CPT codes.
  4. Understands and uses correct ICD codes.
  5. Demonstrates ability to verify insurance eligibility and benefits.
  6. Demonstrates basic knowledge of health insurance and completes CMS-1500 forms accurately.
  7. Demonstrates a knowledge of HMO’s, PPO’s and IPA’s.
  8. Abstracts information from a follow-up EOB.
7. ADMINISTRATIVE SKILLS II – The student:
  1. Utilizes proper medical terminology and abbreviations in charting and documentation.
  2. Demonstrates understanding of ethical and legal implications in obtaining permits for surgical and non-surgical procedures.
  3. Demonstrates proper techniques in use of office equipment.
/ HSMT.D1.3 / T / M.7.NS1.2, 1.3
ELA.9-10
R2.1 / T
T / Billing (CMS 1500 form)
XIIMedical Office Insurance/Coding/Billing504040
ABilling, Coding and Insurance / 50 / 40 / 40 / ELA.9-10
W2.5
ELA.9-10
W1.2 / T / Weekly tests
XIIIMedical Office Management / 20 / 5 / 5 / HSMT.D1.3 / T
ACommunity Service and Marketing
BFacility Management / ELA.9-10
LS1.1 / T / Weekly tests
XIVMedical Law & Medical Ethics

APatient’s Rights (HIPPA)

BConfidentiality
CMedical Practice Acts
DPatient/Physician Contract
EMedical Liability / 30 / 0 / 0 / ELA.9-10
R2.1 / T / Weekly tests
Expected Student Learning Results
I. Job Acquisition Skills / 10 / 10 / 10 / 1OCCUPATIONAL KNOWLEDGE AND SKILLS - The studentdemonstrates:
  1. Accessing and utilizing technology and information
  2. Practicing occupational safety standards
  3. Thinking critically and solving problems effectively
  4. Using basic skills in reading, writing, mathematics, listening and speaking as they relate to occupation specific skills
  5. Attaining a comprehensive understanding of all aspects of industry the individual is preparing to enter
  6. Applying knowledge to real world problems and situations
/ HSMT4.0
HSMT6.1
HSMT5.0
HSMT4.2 / T
T
T
T / Weekly tests
2WORKPLACE SKILLS AND BEHAVIOR - The student demonstrates the following standards of professionalism:
  1. Arrives on time to class and work site prepared to begin assignment.
  2. Demonstrates professionalism in appearance and behavior.
  3. Prioritizes and organizes both work site and classroom assignments.
  4. Participates in a positive manner in classroom discussions and activities.
  5. Demonstrates initiative by working beyond minimum requirements.
  6. Works within the scope of practice, education, state laws and training.
  7. Demonstrates knowledge of ethical standards, patients’ rights, and confidentiality (HIPPA).
  8. Demonstrates awareness of issues of liability and malpractice.
  9. Applies appropriate problem solving skills during the performance of work site and classroom activities.
  10. Functions as a cooperative team member in the worksite and classroom settings.
  11. Communicates effectively and appropriately.
  12. Demonstrates sensitivity to diversity and sexual harassment issues.
/ HSMT7.0
HSMT8.0
HSMT5.0 / T
T
T / Daily exam
Oral report (individual culture)
Weekly tests
3JOB ACQUISITION SKILLS/ LIFELONG LEARNING OPPORTUNITIES - The student has demonstrated an awareness of career options and lifelong learning opportunities by: / HSMT3.0 / T / Mock interview
  1. Demonstrates knowledge of job search techniques.
  2. Completes a job application, cover letter, resume and follow-up letter and portfolio.
  3. Demonstrates knowledge of job interview skills.
  4. Demonstrates knowledge of job retention and job advancement techniques.
  5. Demonstrates awareness of the need for continuing education and learning career opportunities in medical office and related occupations.
  6. Completed work experience in a healthcare environment.
/ HSMT8.0
HSMT3.0
HSMT3.0 / T
T
R / Portfolio (resume, cover letter, thank you letter)
4OUTSTANDING STUDENT AWARD
  1. The student has received the ROP Outstanding Student Award.

Totals
Total Outline Hours / 400
600 / 200 / 200
CODES: HSMT: Health Science and Medical Technology (B: Diagnostic Services, C: Health Informatics, D: Support Services) ELA: English-Language Arts (R: Reading, W: Writing, W&OC: Writing and Oral Conventions, LS: Listening and Speaking) M: Mathematics (NS: Number Sense) S: Science(LS: Life Science),