MBC1000 ADMIN OFFICE MIDTERM REVIEW STUDY GUIDE:

Be prepared to fill out appt card, telephone message, scheduling matrix and schedule patients.

  1. Ch 6 Terms and Concepts
  2. ALPHABET SOUP (WHAT IT STANDS FOR, WHAT IT MEANS)
  3. 7 C’s of charting (be able to LIST and EXPLAIN EACH)
  4. cc
  5. CDC
  6. GFCI
  7. HIPAA
  8. HPI
  9. Hx, Px, Dx, Rx, Tx
  10. MSDS
  11. NCQA
  12. NKA
  13. NKDA
  14. NOS
  15. OCR
  16. OSHA
  17. PASS
  18. PHI
  19. PPE
  20. QA
  21. RACE (RAACEE)
  22. WNL
  23. HAZCOM binder
  24. Biohazard define
  25. List 4 Types and GIVE EXAMPLE OF EACH
  26. Chemical
  27. Solid
  28. Radioactive
  29. Infectious
  30. Incident
  31. Incident Report
  32. Sentinel Event
  33. Near miss
  34. Bleach Solution RATIO ____
  35. Replace Sharps When ______
  36. When Do You Wash/Hand Hygiene
  37. When Must You Change Gloves
  38. General Safety Measures
  39. Fire Extinguishers inspected how often?
  40. Fire Drills done how often?
  41. Fire Extinguishers No Further Than __ From Employee Area
  42. Hep B Vaccine
  43. Employers must
  44. Can employees refuse?
  45. Waiver – when is it used
  46. Spill Kit – what’s in it, what is it for?
  47. Body Mechanics
  48. Ergonomics
  49. What agency enforces HIPAA laws?
  50. Office temperature
  51. Ch 7
  52. Alphabet SoupAcronyms, abbreviations
  53. Before
  54. After
  55. With
  56. Without
  57. BID, TID, QID
  58. PO
  59. NPO
  60. f/u
  61. Queue
  62. Clarity
  63. Pitch
  64. Inflection
  65. Enunciation
  66. Tone
  67. Caller ID
  68. Answering Service
  69. AAP (automated assistance program)
  70. Voice messaging system
  71. How do you refer to the patient ( by their formal title and last name, Ms. Close, not Janice)
  72. What do you do with the telephone message pad after the message is delivered?
  73. Time zones and time differences
  74. Ch 7 concepts
  75. Answer the phone with a
  76. Always get the pt ___ in case you get disconnected
  77. Get the pt _____ to verify identity
  78. Triage (telephone vs. office)
  79. Placing calls on hold
  80. On hold no longer than _____
  81. Telephone message, verify info
  82. What info do you need in case you get disconnected?
  83. What info do you need to verify pt identity?
  84. Telephone log
  85. Prescription refill message, what info? What follow-up?
  86. Ch 8
  87. Receptionist
  88. Duties, dress code
  89. Collating
  90. Registration forms
  91. ADA
  92. NS or Cx
  93. Copay
  94. Demographics
  95. Overbooking
  96. Medical emergencies
  97. Sign-in sheets, when are they HIPAA compliant or not?
  98. Wait no more than _____ minutes in the reception area
  99. Opening the office steps
  100. Closing the office steps
  101. Encounter form also called ______and ______
  102. ICD-9 Codes are used for coding the pt ______
  103. CPT Codes are used for coding (what?) ______
  104. MA responsible for ______of children in the office
  105. Referral
  106. Preauthorization
  107. Cleaning cycle chart
  108. Inventory control log
  109. Maintenance log
  110. Purchase order
  111. Packing slip
  112. Differentiate between capital equipment, general or reusable supplies, expendable or consumable supplies
  113. When an error is made on a check, how do you “correct” it?
  114. Ch 9
  115. Appointment book is a ______document
  116. Acute
  117. Chronic
  118. Exacerbation
  119. Remission
  120. Matrix
  121. Established vs new pt
  122. Wave, modified wave, open office hrs, specified time scheduling
  123. Time patterns
  124. Cycle Time
  125. Advance booking
  126. Tickler file
  127. Archived
  128. Catch-up time
  129. Subpoena
  130. Ch 11 Written Communications
  131. Alphabet soup
  132. c:
  133. ENC
  134. OCR
  135. FL
  136. Re:
  137. Computer keyboard shortcuts
  138. Control [A]
  139. Control [C]
  140. Control [V]
  141. Control [P]
  142. Control [S]
  143. Control [PrntScr]
  144. Control [Z]
  145. Control [Y]
  146. Control [X]
  147. Control [B]
  148. Control [I]
  149. Control [U]
  150. Parts of a letter: Know what each is, where it goes, how many spaces in between each
  151. Letter head
  152. Date
  153. Inside address
  154. Salutation
  155. Body
  156. Complementary close
  157. Signature line
  158. Reference initials
  159. Copy notation
  160. Enclosure
  161. Block vs. modified block (with indent)
  162. Eight parts of speech
  163. Nouns, pronouns, verbs, adverbs, adjectives, conjunctions, prepositions, interjections
  164. Homonyms
  165. Homophones
  166. Homographs
  167. Synonym
  168. Antonym
  169. Thesaurus
  170. Memo
  171. Form letter
  172. Constant information
  173. Variables
  174. Redundant
  175. Gender bias
  176. Active vs. passive voice
  177. Sentence no more than _____ words
  178. Address on envelope no more than ____ Characters
  179. Standard size paper
  180. Standard envelopes

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