MassHealth Payment and Care Delivery Innovation – Stakeholder Office Hours Information

On March 1, 2018, new Accountable Care Organization (ACO) and Managed Care Organization(MCO) contracts became effective to improve accountability and integration of care for MassHealth members. These changes apply to MassHealth managed care members, who are generally members under age 65 who do not have another primary insurer.

MassHealth is committed to working with all relevant parties to ensure continuity of care for the many members who are moving to new plans, whether they are going to or from an ACO Partnership Plan, a Primary Care ACO, an MCO, or the Primary Care Clinician (PCC) Plan. MassHealth has issued guidance on continuity of care during the transition and is hosting “office hours” with member advocates and provider groups to provide updates on the transition and respond to questions or concerns.

Member Advocates

Date / Time / Location / Conference Line
Wed, March 7, 2018 / 10 – 11 AM / Conference call / 1-866-213-1863, access code: 2553137
Wed, March 14, 2018 / 10 – 11 AM / Conference call / 1-866-213-1863, access code:2553137
Wed, March 21, 2018 / 10 – 11 AM / Conference call / 1-866-213-1863, access code:2553137
Wed, March 28, 2018 / 10 – 11 AM / Conference call / 1-866-213-1863, access code:2553137

Behavioral Health Providers

Date / Time / Provider Group / Location
Thurs, March 8 2018 / 12 – 1 PM / Social Workers and LMHCs / Webinar: Registration Link
Thurs, March 8 2018 / 1:15 – 2:15 PM / Psychiatrists, Psychologists & APRNs / Webinar: Registration Link
Thurs, March 8 2018 / 2:30 – 3:30 PM / Youth Providers (ABA & CBHI) / Webinar: Registration Link
Thurs, March 8 2018 / 3:45 – 4:45 PM / Consumer & Advocacy Groups / Webinar: Registration Link

Community Health Centers

Date / Time / Location / Conference Line
Mon, March 5, 2018 / 3 – 4 PM / 1 Ashburton Place, 11thFloor Matta Conf. Room, Boston / 1-720-279-0026
Passcode: 975296
Mon, March 12, 2018 / 3 – 4 PM / 1 Ashburton Place, 11thFloor Matta Conf. Room, Boston / 1-720-279-0026
Passcode: 975296
Mon, March 19, 2018 / 3 – 4 PM / 1 Ashburton Place, 11thFloor Matta Conf. Room, Boston / 1-720-279-0026
Passcode: 975296

Other Medical Providers

Date / Time / Location / Conference Line
Fri, March 9, 2018 / 3 – 4 PM / HPC, 50 Milk Street, 8th Floor, Boston / 1-866-213-1863
Access code:2553137
Fri, March 16, 2018 / 3 – 4 PM / Conference call / 1-866-213-1863
Access code:2553137
Fri, March 23, 2018 / 3 – 4 PM / 1 Ashburton Place, 21st Floor, Room 3, Boston / 1-866-213-1863
Access code:1634530
Fri, March 30, 2018 / 3 – 4 PM / 1 Ashburton Place, 21st Floor, Room 3, Boston / 1-866-213-1863
Access code:2553137

LTSS Providers of Services Covered by ACOs/MCOs (Home Health, DME, Chronic/Rehab Hospitals, Nursing Facilities, Hospice, Orthotics and Prosthetics, Therapy providers (OT, PT, ST)):

Date / Time / Location / Conference Line
Fri, March 9, 2018 / 12 – 1 PM / Webinar: Link / 1-240-454-0887, access code:738305385
Fri, March 16, 2018 / 12 – 1 PM / Webinar: Link / 1-240-454-0887, access code:732026943
Fri, March 23, 2018 / 12 – 1 PM / Webinar: Link / 1-240-454-0887, access code:732715713
Fri, March 30, 2018 / 12 – 1 PM / Webinar: Link / 1-240-454-0887, access code:733246012

LTSS Providers of Services Covered by MassHealth Directly (Adult Day Health, Adult Foster Care, Group Adult Foster Care, Day Habilitation, Personal Care Attendant):

Date / Time / Location / Conference Line
Tue, March 20, 2018 / 1 – 2 PM / 1 Ashburton Place, 21st Floor, Room 3, Boston / 1-240-454-0887, access code:734218493
Webinar: Link
Tue, April 17, 2018 / 1 – 2 PM / Federal Reserve (AV-1), 600 Atlantic Avenue, Boston / 1-240-454-0887, access code:730634442
Webinar: Link
Tue, May 8, 2018 / 1 – 2 PM / 1 Ashburton Place, 21st Floor, Room 3, Boston / 1-240-454-0887, access code:738739286
Webinar: Link

Pharmacy Providers

Date / Time / Location / Conference Line
Wed, March 7, 2018 / 12 – 1 PM / Conference call / 1-866-213-1863, access code:2553137
Wed, March 14, 2018 / 12 – 1 PM / Conference call / 1-866-213-1863, access code:2553137
Wed, March 21, 2018 / 12 – 1 PM / Conference call / 1-866-213-1863, access code:2553137
Wed, March 28, 2018 / 12 – 1 PM / Conference call / 1-866-213-1863, access code:2553137