July 2016
New Clients
Marshall Fenn – Closed by Cyrus
BioSyent – Closed by Stephen
Air
Air Canada to cancel Toronto-Rio de Janeiro flights starting this fall
TORONTO – With demand to Rio de Janeiro forecasted to drop following the Olympic Games, and the ongoing challenges of the Zika virus that continues to plague the country, Air Canada has announced that it will be “suspending indefinitely our Toronto-Rio de Janeiro non-stop flights, effective mid-October.”
Non-stop service connecting Vancouver and Winnipeg to Halifax: WestJet has become the only Canadian carrier to serve Halifax non-stop from Vancouver and Winnipeg. Convenient schedules also connect WestJet's HalifaxandVancouverhubs to its extensive domestic network.
Non-stop service connecting Edmonton and Hamilton: Non-stop flights between Edmonton and Hamilton are now available for sale with service beginning on July 29, 2016.
Non-stop service connecting Winnipeg and Kelowna: Non-stop flights between Kelowna and Winnipeg are now available for sale with service beginning on July 28, 2016.
WestJethas also enhanced their schedules betweenVancouverandWinnipeg, andEdmonton and Vancouver to accommodate the busy summer months. FromJuly 28 to September 6, 2016, flightsfrom VancouverandWinnipegwill operate 24 times weekly and flights between Edmonton and Vancouverwill operate 54 times weekly.
For details on routes connecting Vancouver and Winnipeg to Halifax, click here.
For details on other new routes and schedules, click here.
New C and I fare classes added to Econo
WestJet has added two new fare classes, C and I, to the Econo fare bundle on select routes. As the new lowest published fare classes in Econo, the introduction of the C and I fare classes provide more availability to guests that are looking for the lowest cost option. WestJet's C and I class fares are Econo fares with all the same attributes.
New on the TA resource site – training videos
Did you miss one of our training webinars? We now publish the links to the WestJet and WestJet Vacations training webinars on the TA resource site. These links can be found on the Resource page under Training. For more details, visit
.WestJet updated fare chart this has been updated in the manual cliks on the link to view
UnitedUnited has Wi-Fi on 100% of our mainline aircraft.You can now connect, watch your favorite programmingor work onboard over 800 planes in our fleet. United Express regional jets are also getting the Wi-Fi upgrades. Gogo's ATG-4 advanced air-to-ground Wi-Fi product is being installed on E170, E175 and CRJ700 aircraft, with over 95% of the regional jet fleet already Wi-Fi enabled. Installations of regional jets are planned to be complete by October 2016.
Bigger bins are arriving on all new Boeing 737s
Introducing "Space Bins," larger storage spaces modeled after our 787 Dreamliner bins.The new bins allow 40 additional bags on a 737-700, 56 additional bags on the 737-800 and 62 additional bags on the 737-900ER. The lower bin-lip height makes loading and visual inspection of the bins easier, and no bin-assist mechanism is required to close the bins
24-hour fare guarantee
Agencies have the ability to guarantee a fare for 24 hours from the time the original reservation was made, provided that the record PNR includes a fare quote. If the fare increases within 24 hours of the initial fare quote, the original fare will be honored.When applying the 24-hour fare guarantee, fare rules that applied at the time of booking must still be met, including the Advance Purchase (AP).Read more.
July 19, 2016
TSA PreCheck offers expedited security screening and a better travel experience. To participate, eligible customers must enroll in one of the following U.S. Department of Homeland Security (DHS) Trusted Traveler programs:TSA PreCheck | Global Entry|NEXUS|SENTRI
Book travel with thesame name, date of birth and genderasthe government-issued ID used to apply to the DHS Trusted Traveler program.
- The most commonerroris incorrect date of birth.
- Ensure all booking profiles (agency/corporate, airlines, websites, etc.) have the correct DHS Trusted Traveler information.
- TSA Pre✓:TT plus 7 alphanumeric characters (e.g. TT1111TY7)
- Global Entry, NEXUS, SENTRI:9 digit PASS ID; often starts with98 (e.g. 981747089)
- U.S. Military:10 digit Department of Defense ID number (e.g. 1401762236)
- Keep in mind - when someone initially adds a KTN to their MileagePlus profile, it could take up to 72 hours to process.
- Read more at united.com/tsaprecheck.
When a KTN is added to a PNR via the documentation SSR (SSRDOCO), it displays in both the agency and United PNR. United will then provide the KTN to the TSA.
- Travelers may ask, "Why can't I see my KTN in my reservation on united.com?"
- The reason is, United uses the following SSRDOCO construction (via Shares GDS) for Known Traveler Numbers (KTN):
- KTNs entered with this format will display when customers view their Traveler Information in their reservation.
- We realize that a non-Shares GDS user may enter a variation of the SSRDOCO format (allowed by IATA). The KTN will still be successfully transmitted to TSA, however, travelers may not see it in their united.com reservation.
- We are working on updates so united.com will display GDS variations of the SSRDOCO format for KTNs.
Share the following TSA guides with your customers:
- Trusted Traveler Quick Facts and Troubleshooting
- Enrollment and At the Airport
- Trusted Traveler:dhs.gov/tt
- TSA PreCheck:tsa.gov/tsa-precheck
- United-specific: united.com/AirportInformation > Expedited airport processing
Hotel
Total stay hotels
We have a number of new properties in London to promote and we also wanted to prepare a few reminders about the types of product we have in London – so we have put together the links.
I especially wanted to point out the ‘apartment’ style (or as they like to refer to it from the UK the ‘self-catering’) options we have! It’s all great content and we have good availability and rates in these properties.
Doreen Lynch, Canadian Sales Manager
JacTravel / totalstayTelephone: 705-330-9442 (cell)
24/7 Customer Care: 888-404-9173 (EN) 888-408-7686 (FR)
Website:
UK Head Office: 8 Holmes Road, Kentish Town, London, NW5 3AB
Three prestigious luxury hotel brands are joining AccorHotels!
A new chapter opens in the history of AccorHotels as we welcome three of the most prestigious luxury hotel brands: Raffles, Fairmont and Swissôtel.
An incomparable collection of iconic and historic hotels located in major worldwide cities and tourist destinations is now available to you on AccorHotels.com.
The Savoy in London, Raffles Singapore, Fairmont San Francisco, The Plaza in New York, Le Royal Monceau Raffles Paris to name a few... Welcome to these exceptional addresses.
From: Yvonne Holland [mailto:
Sent: June-28-16 7:52 AM
To: Judy Kincaid [O]
Subject: RE: VFI trip
Judy, the trip is not going to happen, I won’t need the tickets. Thanks for your work on this. I hope you know how much we appreciate all the work you do for us.
Yvonne
From: Kim Kelly [mailto:
Sent: June-29-16 1:13 PM
To:Colin Dignard [O]
Subject: RE: CAPI - flights for David McInnes
Well done Colin! That is awesome, thank you!
Kim
From: Colin Dignard [O] [mailto:
Sent: June-29-16 12:53 PM
To: Kim Kelly
Subject: RE: CAPI - flights for David McInnes
I've used the credit that expires the soonest and that was worth a little more. FYI - He still has one credit available to use with AC. Expiring 8 Jan 2017.
From: Michelle Murphy [mailto:
Sent: June-30-16 9:46 AM
To:Ljiljana Vukic [O]
Subject: RE: TKMS Credit Card Reconciliation Travel Reports
No seriously, you have no idea how amazing this report is, it takes me 5 minutes to reconcile my statement vs. hours of looking through emails. THANK YOU!!!!
From: Ljiljana Vukic [O] [mailto:
Sent: June-30-16 9:41 AM
To: Michelle Murphy
Subject: RE: TKMS Credit Card Reconciliation Travel Reports
Any time! Have a wonderful weekend!!!
Ljiljana
From: Michelle Murphy [mailto:
Sent: June-30-16 9:36 AM
To: Ljiljana Vukic [O]
Subject: RE: TKMS Credit Card Reconciliation Travel Reports
You are the best, thanks so very much for the speedy reply!!
From: [mailto:
Sent: June-30-16 9:35 AM
To:
Subject: TKMS Credit Card Reconciliation Travel Reports
Hi Michelle,
Please see attached reports. If you have any questions, please do note hesitate to contact me.
Regards,
Ljiljana Vukic
Manager, Customer Service
______
From: Montemurro, Mary [mailto:
Sent: July-12-16 8:33 AM
To: Judy Kincaid [O]
Subject: RE: Invoice #404328, For DIPERNA/DINO COSIMO MR, Departs 13JUL To: Ottawa ON, Tkt: 0149565383430
You’re the best… Always get me out of a bind.
From: Judy Kincaid [O] [mailto:
Sent: Tuesday, July 12, 2016 8:32 AM
To: Montemurro, Mary
Subject: RE: Invoice #404328, For DIPERNA/DINO COSIMO MR, Departs 13JUL To: Ottawa ON, Tkt: 0149565383430
You are very welcome, I had to do a bit of fancy foot work but in the end I got it done !!!
Judy.
From: Montemurro, Mary [mailto:
Sent: July-12-16 8:31 AM
To: Judy Kincaid [O]
Subject: RE: Invoice #404328, For DIPERNA/DINO COSIMO MR, Departs 13JUL To: Ottawa ON, Tkt: 0149565383430
Thank you Judy
From: Dee Jeffries [mailto:
Sent: July-13-16 2:53 PM
To: Ljiljana Vukic [O]
Subject: Customer Care
Hello Ljiljana,
I just wanted to follow up on your ‘phone call to me last week; and say again how happy I am working with Mary Beth.She is always professional, courteous and someone who is totally dependable. Mary Beth provides outstanding service; and because she does, it makes my job a lot easier.
Occasionally other travel companies will call and try to get me to ‘switch’; my answer is always the same that I am totally happy with the agent I have, and have no reason to go elsewhere.
With kind regards,
Dee
Dee Jeffries
Promaxis Systems Inc.
Agent : Shirin
Submitted From /Submitter IP / 203.189.134.109
Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us? / 5
Does our travel consultant offer you the most cost effective travel solution? / 4
Are your calls or emails responded to in a timely manner? / 4
Did you receive your electronic travel documents within an acceptable time frame? / Yes
On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service? / 5
Would you recommend our services to others? / Yes
Comments / I am very appreciated your travel service. I got rapid assistant from your agency as this is my first experience in traveling ab! road. Through your services I could reach my destination successfully. I will recommend your brilliant service to other in my country. Overall, I am satisfied your either assistant or service. Let me say you provided me service of excellent. Thank you.
Name: / Men Chanbona
Company Name: / International Development Enterprises
Email Address: /
Form Response: 2016-07-25 11:47:57 am
Submitted From /
Submitter IP / 216.191.234.70
Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us? / 5
Does our travel consultant offer you the most cost effective travel solution? / 5
Are your calls or emails responded to in a timely manner? / 5
Did you receive your electronic travel documents within an acceptable time frame? / Yes
On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service? / 5
Would you recommend our services to others? / Yes
Comments / Natalie went above the call of duty for us....
Name: / Brian Timbs
Company Name: / Mitel Inc.
Email Address: /
Phone Number: / 6133160738
Submitted From /
Submitter IP / 96.51.169.120
Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us? / 5
Does our travel consultant offer you the most cost effective travel solution? / 5
Are your calls or emails responded to in a timely manner? / 5
Did you receive your electronic travel documents within an acceptable time frame? / Yes
On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service? / 5
Would you recommend our services to others? / Yes
Comments / Judy Kincaid de Mundo is fantastic and the reason I call. She provides excellent service consistently.
Name: / Jeff Goldstein
Company Name: / Trinity Development Group Inc.
Email Address: /
Phone Number: / 4035101155