Novell Open Enterprise Server reporting solution
Calling Guide
The objective of the campaign is to raise awareness and create demand for Novell’s reporting solution for Open Enterprise Server.
[Agency Name] will conduct a telephone-based Sales Lead Development program in support of Novell‘s SLM to OES cross sell Campaign. The goals for this contact based activity are:
· To qualify the individuals as to their sales potential for Novell’s reporting solution for Open Enterprise Server..
· To build further awareness of Novell’s reporting solution for Open Enterprise Server..
· To collect additional contact names via referral; thereby creating a more robust marketing list for future programs.
Conversation Opener:
Hello Mr. /Ms. _____, my name is _____ and I’m calling from Novell, how are you today?
I’m calling from Novell to follow up on the information you recently received (check date prospect added) about Novell’s reporting and log management solution for OES
1. How many Open Enterprise Servers do you have in your organization?
2. How many users do you have in Open Enterprise Server?
3. Do you use Open Enterprise Server for File services?
4. IF YES:
a. Do you have a need to report who is accessing files on OES?
b. How do you generate NSS file access audit reports today?
5. Do you use Open Enterprise Server for Novell eDirectory services?
6. IF YES:
a. Do you have a need to report what changes are made to objects in eDirectory?
b. How do you generate eDirectory audit reports today?
7. Do you use NMAS [pronounce “enmass”] with Open Enterprise Server?
8. IF YES:
a. Do you have a need to report what events are generated in NMAS?
b. How do you generate NMAS audit reports today?
9. Do you have a requirement to store and keep log data for a certain period of time?
10. IF YES:
a. What technologies do you use today to do this?
b. What regulations are you required to comply with, in order to ensure logs are kept for a certain period of time and their integrity is kept?
Novell offers solutions for centralizing and retaining logs, and creating reports for Open Enterprise Server environments. Can one of Novell’s specialists come in and meet you to discuss you requirements in more detail and provide a demo?
Can I get one of our specialists to follow up with you by phone?
Would you like to receive further information from Novell‘s Compliance Solutions and if so what type of information are you looking for at this stage?
THANK THE PROSPECT AND EXIT THE CALL
Please make sure you validate the following data fields at the end of the call for the leads, info requests and information requests: name prefix, first name, last name, job title, telephone number, email, company name and industry, number of PC users.
Page 1